Competencies

1087 items

Budget Analysis

Functional

Read, interpret, and evaluate budget documents to understand and evaluate the underlying intent of a budgetary policy.

Project Quality Management

Functional

Understand and apply the three processes of project quality management (quality planning, assurance, and control) in monitoring project metrics against goals, to ensure continuous improvements.

Project Resource Planning

Functional

Develop and assess project resource plans to ensure optimal resource utilisation.

Project Scoping

Functional

Develop project scope statements that include key activities, resource, timelines, and deliverables, to ensure the project is accomplished in a timely manner.

Project After Action Review (AAR)

Functional

Plan, conduct and assess the lessons learned from past successes and setbacks around a particular project with the goal of improving future performance

Stakeholder Management

Functional

Effectively build, engage, sustain, and manage relationships with stakeholders to ensure successful outcomes for short-term and long-term objectives.

Budgeting

Functional

Support, prepare, forecast, and manage the budget for a specific organisation, period of time and/or project, in order to create a financial plan.

Technology roadmapping

Functional

Understand, recognise, design, and visualise a technology roadmap to plan for new and existing technology-focused solutions in the government.

Artificial Intelligence Application

Functional

Understand and apply artificial intelligence (AI) to technological artifacts, while assessing its benefits and challenges.

Change Management

Functional

Understands, contributes and drives the implementation of change management processes required for effectively supporting, planning, implementing, evaluating and sustaining change.

Commitment to the Organisation

Behavioural

Aligns behaviours and interests with the needs and goals of the organisation.

Internet of Things Management

Functional

Understand, identify, interpret, and develop IoT solutions towards pre-determined objectives, and improve existing processes.

Emerging Technology

Functional

Knowledge of developments and new applications of emerging technologies and their benefits, challenges, and applications to government processes.

Gender Sensitivity

Functional

Knowledge and application of theoretical and practical approaches to developing and sustaining gender sensitivity processes required for gender mainstreaming.

Project Integration

Functional

Identify, define, combine and coordinate different processes and activities with project management process groups.

Project Risk Identification

Functional

Identify, prepare and assess for internal and external risk impacting the project using a situational analysis framework to mitigate negative effects and maximise positive effects for project success.

Applied Statistics

Functional

The collection, management, analysis, and interpretation of data, using statistical tools, with the aim of evaluating the effectiveness of policies

Environmental Planning

Domain

Identify, assess and recommend future actions and development proposals that have environmental implications to improve the quality of the environment and the health and welfare of people

Scenario Planning

Functional

Understand and develop scenario plans to anticipate and solve for risks and uncertainties the Indian government might face, while managing social interests and government priorities.

Environmental Impact Assessment

Domain

Demonstrates knowledge of environmental impact assessments in order to oversee and administer EIA processes that help determine the environmental impact of a proposed activity/project.

Public Sector Transformation and Innovation

Functional

Recognises and leverages the need for innovations that will systematically transform the public sector in India, by converting challenges into opportunities for change.

Environmental Legislation

Domain

Understand and demonstrate knowledge in the interpretation and application of environmental legislations in India, to ensure environmental protection and conservation in the short, medium, and long-term.

Institutional Governance

Functional

Applies institutional governance frameworks to strengthen state capacity, while focusing on transparent and accountable public sector governance and institutions.

Programme Implementation

Functional

Describe, draft, and develop programme implementation plans, to achieve predetermined outcomes, objectives, and long-term goals.

Gender and Environment

Domain

Understand, define, and advocate for issues located at the gender-environment intersection, with a focus on identifying and addressing gender gaps in environmental impact management.

Self-Confidence

Behavioural

Belief in own capability to accomplish a task and being able to express confidence in dealing with challenging circumstances, without being arrogant or boastful.

Voluntary Exit Management

Domain

Establish and implement frameworks, guidelines, policies and processes to manage voluntary exits

Workplace Learning Delivery

Domain

Implement workplace learning delivery approaches and solutions to drive performance improvement

Attention to Detail

Behavioural

Having an underlying drive to being thorough and meticulous and to comply with procedures, rules, guidelines, and standards. Digs deeper and strives to reduce uncertainties and errors.

Technology Integration

Functional

Integrate new and emerging technology products, services and developments to enhance human resource (HR) operations and service delivery

Taking Accountability

Behavioural

Takes ownership for outcomes (successes or failures) while addressing performance issues fairly and promptly.

Total Rewards Philosophy Development

Domain

Establish organisation-wide total rewards philosophy, strategies and mechanisms for various employee groups to incentivise the desired behaviours

Talent Management

Domain

Drive talent management strategies and programmes to identify, develop, review and retain talent to meet the current and future organisational needs

Technology-enabled Learning Delivery

Domain

Implement and integrate learning technology to facilitate learning experiences

Strategic Thinking

Behavioural

Ability to understand the dynamic internal and external environment and its impact. Responds to the opportunities and challenges for the betterment of the society.

Rail Operations Control Management

Functional

Manage rail operations and control to achieve and enhance rail service continuity and reliability

Organisational Awareness

Behavioural

Understanding of the organisation’s mandate, structure, policies, processes, norms and its interface with other organisations. It also includes an understanding of the organisation’s informal structures, power dynamics, and constraints.

Rail Operations Enhancement Management

Domain

Formulate rail operations strategies built on rail systems fundamentals, principles and knowledge to drive enhancement of service operations and performance excellence

Workplace Performance Diagnosis

Domain

Assess workplace, organisational and industry context to drive workplace performance

Passenger Train Operations

Functional

Operate passenger train and respond to degraded and emergency train operations in accordance to regulatory and organisational requirements

Leading Others

Behavioural

Ability to engage, energise and enable the team to excel.

Integrity

Behavioural

Consistently behaves in an open, fair, and transparent manner; honours one’s commitments; and works to uphold the Public Service Values.

Cabin Hygiene and Cleanliness

Domain

Perform in-flight cleaning to maintain cabin hygiene and cleanliness according to organisational standards

Ground Support Equipment Safety Audit Inspections

Domain

Perform safety audit inspections on Ground Support Equipment (GSE) to ensure they are functioning according to specifications of Original Equipment Manufacturers (OEMs) and established safety standards

Risk Management

Domain

Develop and implement risk management plans to support the continuity of business operations and services

Wildlife Hazard Management

Domain

Manage wildlife within and around the airports to prevent wildlife strikes

Recruitment Channel Management

Domain

Evaluate recruitment methods to establish the most effective channels in sourcing, selecting and securing candidates

Engineering Contract Management

Domain

Analyse and develop tender requirements to define engineering contract structures, terms and financials

Baggage Lost and Found Operations

Domain

Provide quality services and execute appropriate actions to ensure timely delivery and recovery of lost baggage

Aircraft Take-Off Operations

Domain

Perform take-off roll in accordance with Standard Operating Procedures (SOPs) to ensure safe take-off operations

Project Management

Functional

Plan and manage all aspects of a project, including allocation of people resources, budget and time management, stakeholder engagement and problem resolution

Airfield Specialised Systems Maintenance and Design

Domain

Maintain and enhance airfield specialised systems to meet operational requirements of the airports

Runway Safety

Domain

Ensure safe airside operations to prevent runway incursions, excursions and confusions

Talent Capability Assessment

Domain

Develop talent assessment processes with assessment tools to evaluate employees’ capabilities

Cargo Load Planning

Domain

Develop cargo load plans to ensure safe and efficient loading and unloading of cargo

Stakeholder Engagement and Management

Functional

Manage stakeholder expectations and relationships through effective communication, negotiation and alignment of their needs with the organisation's or human resource (HR) objectives

Flight Disruptions and Irregular Operations Management

Domain

Execute and develop plans to manage flight disruptions and irregular airline operations

Strategic Workforce Planning

Domain

Develop workforce strategies and plans to determine the manpower and capabilities needed for the future

Selection Management

Domain

Facilitate the development and implementation of selection strategies and processes to recruit suitable candidates for the organisation

Skills Framework Adoption

Domain

Drive the adoption, integration and implementation of Skills Frameworks and their components in business and human resources activities throughout the organisation

FRACing process

Functional

Understanding and implementing the competency-driven engagement (C-DE) and FRACing processes, which look at the mapping of roles, activities, competencies, and knowledge resources for every position in the government.

Operational Excellence

Domain

Analyse the effectiveness of human resource (HR) operations, programmes and initiatives, and recommend improvement actions

Learning Technology Design

Domain

Design learning technologies to enhance learning experience and delivery

Onboarding

Domain

Facilitate onboarding programmes to enable the integration and engagement of new hires into the organisation

Conceptual Thinking

Behavioural

Understanding a situation or environment by putting the pieces together and identifying patterns that may not be obviously related. Connecting the dots while resisting stereotyping.

Initiative and Drive

Behavioural

Contributing more than what is expected in the job, refusing to give up when faced with challenges, and finding or creating new opportunities.

Organisational Impact Analysis

Domain

Assess the impact of learning solutions and interventions on organisation's desired outcomes and identify ways to enhance learning effectiveness

Performance Management

Domain

Establish organisation-wide performance management strategies to facilitate performance management, including identification of key performance indicators and employee performance assessment

Organisational Change Management

Domain

Establish change management strategies and policies to plan and facilitate the transition of employees, resources, business processes and operations to a desired end state in a manner that is seamless, sustainable and aligned with business objectives

Organisational Event Management

Domain

Plan and manage the execution of organisation-wide and external events, including pre- and post-event activities

Organisational Strategising

Domain

Making management decisions to establish, review and refine strategic organisational objectives and policies through collation and analysis of relevant organisational and business information

Organisation Management

Functional

Oversee and manage centre operations to drive operational excellence

Seeking Information

Behavioural

An underlying curiosity to know more about things, people, or issues. This includes ‘digging’ for exact information and keeping up-to-date with relevant knowledge.

Learner Profile Analysis

Domain

Assess learner demographics and learning styles to formulate learning design and delivery approaches

Learning and Development Programme Management

Domain

Establish and implement learning and development programmes and channels to facilitate employees' growth and capability building

Learning Strategy Development

Domain

Develop learning strategy and philosophy to drive business performance

Learning Solution Design

Domain

Design and evaluate learning solutions which drive performance enhancement

Learning Space Design

Domain

Design learning environments aligned with desired learning experiences and outcomes

Learning Experience Evaluation

Domain

Assess overall learning experiences to measure effectiveness and drive excellence across all learning activities

Learning Mode Design

Domain

Assess, design and integrate suitable learning modes to drive desired learning experiences

Learning and Development Strategy

Domain

Drive a learning and development culture with strategies to build the organisation's workforce capability

Learning Experience Delivery

Domain

Drive learning delivery activities to facilitate learning experiences, knowledge transfer and skills application

Consultation and Consensus Building

Behavioural

Ability to identify the stakeholders and influencers, seek their views and concerns through formal and informal channels. Build consensus through dialogue, persuasion, reconciliation of diverse views/interests and trusting relationships.

Decision Making

Behavioural

Makes timely decisions that take into account relevant facts, tasks, goals, constraints, risks and conflicting points of view.

Delegation

Behavioural

Delegates responsibility with the appropriate level of autonomy so that others are free to innovate and take the lead.

Result Orientation

Behavioural

High drive for achieving targets and competing against a standard of excellence.

Ground Support Equipment Operations

Domain

Operate Ground Support Equipment (GSE) to provide ramp/technical ramp services to turn around aircraft according to flight schedules

Supervisory Control and Data Acquisition System Maintenance

Functional

Implement preventive and corrective maintenance activities of Supervisory Control and Data Acquisition system

Scheduling and Slot Coordination

Functional

Develop and manage airline schedules and slots by applying optimisation techniques

Third Rail Maintenance

Functional

Implement preventive and corrective maintenance activities of third rail system

Cabin Crew Performance Management

Domain

Manage cabin crew performance to ensure quality of service delivery meets organisational standards

Signalling Auxiliary Devices and Equipment Maintenance

Functional

Implement preventive and corrective maintenance activities of signalling auxiliary devices and equipment

Engineering Standards Audit and Assessment

Domain

Assess engineering project documentation and outcomes to ensure compliance with established standards

Station Air-Conditioning Systems Maintenance

Functional

Implement preventive and corrective maintenance of station air-conditioning systems

Rolling Stock Propulsion Systems Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock propulsion systems

Signal Interlocking Systems Maintenance

Functional

Implement preventive and corrective maintenance activities of signal interlocking systems

Airfield Civil Infrastructure Maintenance and Design

Domain

Maintain and enhance airfield civil infrastructure to meet operational requirements of the airports

Rolling Stock On-board Control Systems Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock on-board control systems

Rolling Stock Power Systems Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock power systems

Cargo Tracking Systems Administration

Domain

Administer and enhance cargo tracking systems to monitor cargo movements during flights and transhipments

Service Branding and Coaching

Functional

Develop strategies to enhance the organisation’s service brand and value proposition

Standard Operating Procedures Development

Functional

Implement and develop Standard Operating Procedures (SOPs) and enforce compliance with SOPs

Flight Dispatch

Domain

Plan and execute flight dispatch activities and identify dispatch issues to ensure optimal and safe flights

Rolling Stock Brake Systems Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock brake systems

Rolling Stock Car Body Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock car body

Personnel and Equipment Operational Readiness

Domain

Maintain and enhance operational readiness of personnel and equipment to respond to emergency situations in line with established performance standards

Rolling Stock Air-conditioning and Ventilation Systems Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock air-conditioning and ventilation systems

Ground Services Training Delivery

Domain

Manage the delivery of ground services training to ensure adherence to Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) of airlines

Rolling Stock Auxiliary Systems Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock auxiliary systems

Market Research

Functional

Conduct market research to identify opportunities for enhancing product suites, services and revenue opportunities for the organisation

Rail Track Inspection

Functional

Plan, coordinate and perform inspection of rail tracks through on-site patrols

Service Planning and Implementation

Functional

Develop and implement strategies and plans for the service operations.

Rail Track Maintenance

Functional

Implement preventive and corrective maintenance activities of rail track

Platform Screen Door Maintenance

Functional

Implement preventive and corrective maintenance of Platform Screen Door

Rail Grinding Vehicle Maintenance

Functional

Implement preventive and corrective maintenance activities of rail grinding vehicle

Airline Marketing

Functional

Plan, develop and implement marketing concepts and campaigns for airlines to drive sales and build brand equity

Multi-function Vehicle Maintenance

Domain

Implement preventive and corrective maintenance activities of multi-function vehicle

Network Systems Maintenance

Domain

Implement preventive and corrective maintenance activities of network systems

Baggage Loading and Unloading Administration

Domain

Manage baggage loading and unloading activities to and from the aircraft in accordance with loading plans and Standard Operating Procedures (SOPs)

Programme Design

Functional

Understand, develop, sustain, and promote evidence-based program design using logical frameworks and theory of change concepts.

Food and Beverage Safety, Hygiene and Security

Domain

Execute and develop food and beverage safety, hygiene and security policies and procedures to reduce safety risks and contamination

Customer Service Delivery

Domain

Anticipate customer needs and provide quality customer services as ambassadors of the airports

Aircraft Performance Management

Domain

Conduct post-flight analysis to develop optimal flight performance parameters

Rolling Stock Bogie Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock bogie

Aircraft Load Planning

Domain

Plan aircraft loads with due consideration for regulatory requirements and safety standards

Low Voltage Power Systems Maintenance

Domain

Implement preventive and corrective maintenance activities of low voltage power systems

Service Leadership

Functional

Champion and role model the organisation’s service vision, mission and values

Heavy Lifting Machinery Operation

Functional

Operate heavy lifting machinery and the appropriate deployment of machinery for maintenance activities

Aircraft Manual Handling

Domain

Operate aircraft to ensure smooth and safe handling during all phases of flights

High Voltage Power Systems Maintenance

Domain

Implement preventive and corrective maintenance activities of high voltage power systems

Food and Beverage Services

Domain

Prepare and serve food and beverages to passengers according to meal sequence flow and organisational quality standards

Fire Protection Systems Maintenance

Domain

Implement preventive and corrective maintenance of fire protection systems

Network Planning and Operations

Functional

Establish profitable flight networks for airlines through optimising airline fleet deployment, adjusting frequency of schedules and identifying optimal departure and arrival times

Heavy Crane Vehicle Maintenance

Functional

Implement preventive and corrective maintenance activities of heavy crane vehicle

Passenger Movement Management

Domain

Manage passenger movements to enable efficient and smooth airport operations

Engineering Train and Rolling Stock Operation

Domain

Operate engineering train, rolling stock and on-board equipment to support maintenance operations

Escalator and Travelator Maintenance

Functional

Implement preventive and corrective maintenance of escalator and travelator

Dangerous Goods Management

Domain

Manage handling of dangerous goods in accordance with regulatory requirements

Drainage, Plumbing and Sanitary Systems Maintenance

Functional

Implement preventive and corrective maintenance of drainage, plumbing and sanitary systems

Airline Operations Management

Domain

Execute and manage operational activities to contribute to the commercial success of airlines

Emergency and Security Communication Systems Maintenance

Domain

Implement preventive and corrective maintenance activities of emergency and security communication systems

Aircraft Dispatch

Domain

Review flight dispatch documents to identify dispatch issues and determine mission continuance

Crisis Communication and Media Management

Functional

Manage communications with the media and/or relevant stakeholders during crises to maintain a positive image of the organisation

Lift Systems Maintenance

Functional

Implement preventive and corrective maintenance of lift systems

Stakeholder Management

Functional

Plan and implement strategies to build and manage constructive and positive relationships with stakeholders

Locomotive Maintenance

Domain

Implement preventive and corrective maintenance activities of locomotive

IT Quality Standards

Functional

Develop, review and communicate a clear, quality expectations and standards within an organisation that are aligned to the company's values and business objectives. This encompasses the setting and implementation of quality expectations for IT products and services delivered to both internal or external clients

Technical Analysis-Financial Securities

Domain

Apply and establish trading opportunities by using quantitative analysis generated from price and volume changes to determine decisions

Business Financial Management

Functional

Manage organisation’s short-term and long-term financial needs. This involves reviewing organisation’s financial risk position and refining the finance and financial risk philosophy of the organisation.

Product/Service Quality Assurance

Functional

Develop, implement and monitor practice of clear quality expectations and standards aligned to the organisation's values and business objectives

Security Governance & Risk Compliance

Functional

Develop and disseminate corporate security policies, frameworks and guidelines to ensure that day-to-day business operations guard or are well protected against risks, threats and vulnerabilities

Stakeholder Management- Contracts

Functional

Manage stakeholder expectations and needs by aligning those with requirements and objectives of the organisation. This involves planning of actions to effectively communicate with, negotiate with and influence stakeholders

Service Information and Results

Functional

Acquire and analyse data and information to enhance the organisation’s service performance

Automatic Fare Collection Gate Maintenance

Domain

Implement preventive and corrective maintenance activities of Automatic Fare Collection gates

Airport and Airline Economics

Functional

Analyse factors affecting the performance of airports and/or airlines operations and recommend actions for improvements

Automatic Fare Collection Sales Devices Maintenance

Domain

Implement preventive and corrective maintenance activities of Automatic Fare Collection (AFC) sales devices

Kitchen Production Scheduling

Domain

Manage production of in-flight meals based on airline and flight requirements

Train Station Operations Management

Functional

Manage the operations of train stations to achieve rail service continuity, safety and reliability

Airport Operations Management

Domain

Manage interconnected airport functions including aircraft operations, airside activities and landside maintenance

Automatic Fare Collection Auxiliary Systems Maintenance

Domain

Implement preventive and corrective maintenance activities of Automatic Fare Collection (AFC) auxiliary systems

Import and Export Documentation Administration

Domain

Manage and execute documentation processes to facilitate the import and export of air cargo shipments

Train Depot Control Management

Functional

Facilitate train depot activities through effective management of depot control operations

Train Fare and Ticket Management

Functional

Implement fare and ticket management, operations and enforcement in accordance to Fares and Tickets Regulations

Financial Planning and Budget Management

Functional

Maximise cost efficiency of organisational operations through financial planning, budget management and optimisation of operations

Call Centre Management

Domain

Implement and manage call centre operations to address queries and needs of customers

Track Access Management

Domain

Monitor and facilitate track access with relevant security and protection measures at appropriate zones in accordance to organisational and regulatory requirements

Flight Planning

Domain

Plan cross-country flights according to regulatory and safety standards

Communication Power System Maintenance

Domain

Implement preventive and corrective maintenance activities of communication power system

Change Management

Functional

Initiate and facilitate organisational changes and business transformation initiatives

Business Development

Functional

Identify new business opportunities to meet commercial objectives of the organisation

Communication Auxiliary Systems Maintenance

Domain

Implement preventive and corrective maintenance activities of communication auxiliary systems

Inclement Weather Operations and Planning

Domain

Manage flight operations, airport activities and affected passengers during inclement weather conditions

Communication Backbone System Maintenance

Domain

Implement preventive and corrective maintenance activities of communication backbone system

Systems Design

Functional

Design systems to meet specified business and user requirements that are compatible with established system architectures, as well as organisational and performance standards

Technology Application

Functional

Integrate technologies into business operations of the organisation to optimise efficiency and effectiveness of processes

User Interface Design

Domain

Design user interfaces for machines and software, incorporating visual, technical and functional elements that facilitate ease of access, understanding and usage. This would involve adding, removing, modifying or enhancing elements to make the user's interaction with the product as seamless as possible

Stakeholder Management

Functional

Manage stakeholder expectations to ensure continuous levels of engagement by identifying and addressing needs, setting service standards and resolving issues in accordance with organisational procedures

Strategic Planning

Functional

Develop organisational strategic plans and provide directions to the organisation

Public Health Policy Development

Domain

Document, evaluate, and develop public health policies for population health and well-being, taking into account the differing interests of stakeholders.

Public Health Surveillance

Domain

Identify, interpret, and manage data and information to monitor public health interventions, while supporting decision-making.

Airline Distribution Channel Strategies

Functional

Develop and implement distribution channel strategies to increase market reach of airlines

Public Health Evidence Collection and Analysis

Domain

Appraise, oversee, and promote the use of contextualised evidence collection and analysis in public health policies programmes, to support and inform interventions.

Process Improvement and Optimisation

Functional

Implement improvements to current processes to maximise efficiency and effectiveness of operations

Baggage Handling Operations

Domain

Manage overall baggage handling operations according to safety standards and Standard Operating Procedures (SOPs)

Embedded Systems Integration

Domain

Implement control systems to perform pre-defined tasks and also real-time monitoring for the real world

Aircraft Landing Operations

Domain

Initiate aircraft descent, approach and landing in accordance with procedures and Air Traffic Control (ATC) instructions to ensure safe landing within the runway environment

Financial Modelling

Domain

Develop financial models and valuation models to arrive at a valuation conclusion

Embedded Systems Interface Design

Domain

Design and set up interface and interconnections from or among sensors, through a network, to a main location, to enable transmission of information

Service Branding and Coaching

Domain

Execute service brand guidelines and drive strategies to enhance the organisation’s service brands and value propositions

Enterprise Architecture

Domain

Operationalise a business strategy on the planning and development of business structures and models to facilitate the evolution of a business to its desired future state. This involves the review and prioritisation of market trends, evaluation of alternative strategies, as well as the strategic evaluation and utilisation of enterprise capability and technology to support business requirements

Manpower Planning

Functional

Develop and implement manpower plans to support strategic and operational needs

Emergency Response Planning

Domain

Plan emergency response procedures to manage incidents and accidents at the airside, terminals and landside

Customer Relationship Management

Domain

Initiate and drive activities to enhance customer relationships and brand loyalty for the organisation

Ground Handling Services and Operations Management

Domain

Identify and manage activities to process passengers, cargo, baggage and supplies for flight operations

Infrastructure Design

Domain

Establish design policies and principles covering elements of connectivity, capacity, security, access, interfacing as well as the translation of that into the specifications, outline and design of IT infrastructure within the organisation, in order to support the business requirements

Human Resource Advisory

Domain

Deliver human resource (HR) advisory and consultancy services to internal and external clients to meet their requirements

Human Resource Strategy Formulation

Domain

Establish human resource (HR) strategies and priorities that are aligned with current and future business needs

Human Resource Practices Implementation

Functional

Implement of human resource (HR) practices by integrating local and international requirements, guidelines and best practices

Flight Check-In Operations

Domain

Assist customers with flight check-in procedures to ensure a seamless and hassle-free process

Cloud Computing Application

Functional

Manage supply chains through cloud computing technologies in order to offer a collaborative framework with centralised storage and contact points, fewer visibility barriers, and opportunities to enact simplified, standardised processes

Competency Framework Development

Functional

Design and develop competency frameworks, ensuring that human resource (HR) programmes are aligned to support their application across organisation levels and functions

Data Design

Domain

Specify and create a data structure or database model, including the setting of various parameters or fields that can be modified to suit different structured or unstructured data requirements, the design of data flow, as well as the development of mechanisms for maintenance, storage and retrieval of data based on the business requirements

Emerging Technology Synthesis

Functional

Monitor, gather data and identify emerging technology trends, developments, products, services and techniques for integration. In addition, perform cost-benefit analysis and evaluation of their relevance, viability, sustainability and potential value add to the business.

Data Management

Functional

Prepare, structure and manage human resource (HR) data and information to assist in the analyses of business and HR issues

Load Control Documentation

Domain

Complete load control documents to facilitate aircraft loading

Cabin Preparation

Domain

Prepare and dress aircraft cabins for departures and ensure safety checks are carried out according to organisational standards

In-Flight Emergency Management

Domain

Administer Safety and Emergency Procedures (SEP) to handle in-flight emergency situations

Airport Collaborative Decision Making Model Application

Domain

Utilise the Airport Collaborative Decision Making (A-CDM) model to enhance airport operations and optimise the capacity of runways, terminals, gates and airspace

Airline Representation and Station Management

Domain

Enforce ground service standards of airlines through monitoring ground service activities and building partnerships with ground handling agents

Ethical Culture

Functional

Foster strong ethical standards in accordance with the ethical principles, financial markets code of conduct, and market practices

Financial Analysis

Functional

Analyse the financial statements and data to provide insights about the financial performance and position of the organisation over time

Internet of Things Application

Functional

Implement Internet of Things (IoT) technologies to drive efficiency and effectiveness of operations

Financial Statements Analysis

Functional

Analyse financial statements in accordance with the applicable frameworks

Digital Marketing

Domain

Develop, execute and evaluate digital marketing strategies and campaigns to promote online presence and deliver value proposition through the use of various digital marketing channels and platforms

Financial Transactions

Functional

Prepare business documentation and cash balances as well as perform payments, collections and remittances in accordance with applicable frameworks and regulatory requirements

Digital Technology Environment Scanning

Domain

Evaluate the digital technology environment and the impact of digital technology development

Financial Investment Analysis

Functional

Evaluate organisations’ profitability and financial health through analysing its financial reports to determine its performance and investment suitability

Digital Technology Adoption and Innovation

Functional

Develop digital technology enhancement projects to support the organisational objectives

Inquiry-based Instruction

Domain

Discuss, investigate and designs inquiry-based learning through 5E learning cycle to induce critical high-level conceptual thinking capacity in students.

Cabin Safety Management

Domain

Assess and manage the safety of aircraft cabins through surveillance and safety checks

Digital Course Development

Domain

Design, develop and deliver an e-learning course that matches learners’ needs by incorporating effective engagement and assessments strategies to capture the level of expertise the learner as obtained from the course.

Flight Deck Communications

Domain

Communicate with Air Traffic Control (ATC), flight crew members and ground personnel using Crew Resource Management (CRM) techniques, conduct flight preparation activities and set up flight decks for take-off

Service Innovation

Functional

Establish service innovation strategies and develop operating systems, policies and processes to support service excellence and innovation

Airline Revenue Management

Functional

Develop and implement pricing strategies and revenue management models to maximise airlines revenues

Behavioural Analysis and Predictive Screening

Domain

Mitigate security threats by deploying behavioural analysis and predictive screening techniques

Flight Performance Data Calculation

Domain

Maintain accurate calculation of flight performance data and assess its implications on flight paths

International Air Transport Association Safety Audit for Ground Operations Implementation

Domain

Maintain safety and reduce risks in ground handling services and operations through the implementation of International Air Transport Association (IATA) Safety Audit for Ground Operations (ISAGO) standards

Airport Infrastructure and Facilities Maintenance and Design

Domain

Maintain and enhance airport infrastructure and facilities to meet operational and service standards of the airports

Cargo Warehousing Operations

Domain

Plan and coordinate warehousing activities to ensure efficient and safe transportation of cargo to and from aircraft

Food and Beverage Quality Audit and Assessment

Domain

Audit and assess the quality of in-flight meals to enhance food and beverage quality and safety

Project Feasibility Assessment

Functional

Assess the business environment and organisational capabilities to evaluate and determine the feasibility of a project

Programme Management

Functional

Manage multiple projects within the organisation to identify efficiencies of common policies, procedures and practices

Proposal Management

Functional

Research, strategise and draft business proposals to respond to business opportunities

Programming and Coding

Functional

Develop technical capabilities to understand, design and write instructions to be processed by computers as software programmes to achieve desired outcomes

Qualitative Analysis

Domain

Formulate research questions and hypotheses, identify qualitative data sources for analysis of securities and provide investment recommendations based on analysis

Project Management

Functional

Perform planning, organisation, monitoring and control of all aspects of an IT programme and the strategic utilisation of resources to achieve the objectives within the agreed timelines, costs and performance expectations. In addition, the identification, coordination and management of project interdependencies, ensuring alignment with and achievement of business objectives

Quality Assurance

Functional

Apply quality standards to review performance through the planning and conduct of quality assurance audits to ensure that quality expectations are upheld. This includes the analysis of quality audit results and setting of follow-up actions to improve or enhance the quality of products, services or processes

Regulatory Compliance

Functional

Comply with policies, procedures, and external regulations

Regulatory and Legal Advisory

Domain

Provide advice to business and management stakeholders on regulatory compliance and legal matters related to support business decision making

Risk Management

Functional

Identify, evaluate and manage risks by developing and implementing risk management strategies, frameworks, policies, procedures and practices

Regulatory Compliance

Functional

Develop, enforce, implement and practice regulatory compliance activities to ensure compliance to legislative and regulatory requirements

Solution Architecture

Domain

Design or refine a solution blueprint or structure to guide the development of IT solutions in hardware, software, processes or related components, to meet current and future business needs. The solution architecture developed may lead to broad or specific changes to IT services, operating models and processes, and should provide a framework to guide the development and modification of solutions

Regulatory Risk Assessment

Functional

Analyse the impact of latest global regulatory developments and relevant laws on organisation’s risk exposure and the overall financial services industry

Strategic Human Resource Management

Functional

Establish strategies, policies and principles aligned to business objectives and leverage on organisational culture to enhance integration and maximisation of employee contributions

Strategic Service Excellence

Functional

Establish strategies and operating principles to consistently meet and manage customer's expectations in order to support business requirements

Product Management

Functional

Create and manage a product roadmap, involving the ideating, planning, forecasting, marketing and management of a product or a suite of products throughout stages of its lifecycle, from its conceptualisation to market entrance and eventual phasing-out. This includes the creation of a new product idea or concept and definition of the product strategy based on a projection of its potential benefits to the customer as well as the review of product performance against milestones and targets set.

Programming and Coding

Domain

Develop technical capabilities to understand, design and write instructions to be processed by computers as software programmes to achieve desired outcomes

Project Management

Functional

Execute projects by managing stakeholder engagement, resources, budgets and resolving problems

Professional and Business Ethics

Functional

Foster strong ethical standards and resolve ethical conflicts in accordance with the relevant principles and processes

Aircraft Weight and Balance Calculation

Domain

Maintain accurate aircraft weight and balance calculations to ensure safe and efficient aircraft operations

Public Health Resource Management

Domain

Identify, allocate, and manage resources for public health projects, policies, and schemes, to ensure health outcomes are achieved in a timely manner.

Engineering Safety and Security Standards

Domain

Design and execute safety and security policies to promote safe working environments for engineering projects

Wagon Maintenance

Functional

Implement preventive and corrective maintenance activities of wagons

Baggage Services Management

Domain

Manage all baggage service operations to deliver baggage to and from aircraft

Ventilation System Maintenance

Functional

Implement preventive and corrective maintenance of ventilation system

Video Surveillance System Maintenance

Functional

Implement preventive and corrective maintenance activities of video surveillance system

Trainborne Automatic Train Control Equipment Maintenance

Functional

Implement preventive and corrective maintenance activities of trainborne Automatic Train Control equipment

Travel Information System Maintenance

Functional

Implement preventive and corrective maintenance activities of travel information system

Monitoring and Surveillance

Functional

Develop and conduct checks and observations to assess adherence to statutory regulations and standards, thoroughness of compliance controls and monitor for irregular activities.

Infrastructure Strategy

Functional

Develop a robust strategy and plan for defining and managing a future-ready IT infrastructure, optimising its capacity, availability and synchronisation to enable an organisation's business operations. This involves evaluating infrastructure models and options for infrastructure components, managing infrastructure investments and facilitating the transformation toward the desired future infrastructure model

Emergency risk communication

Domain

Support, streamline, and evaluate emergency risk communication strategies to communicate risk in a timely manner, while building trust amongst affected populations.

Airside Driving

Domain

Operate vehicles at the airside and verify functionality of vehicles

Innovation Management

Functional

Manage organisation’s ability to respond to internal and external opportunities by using creativity to introduce new ideas, processes and products

Integrated System Design and Application

Domain

Manage systems of interrelated computing devices and systems, mechanical and digital machines, objects and people to allow transfer of data over the network so as to support business requirements

Human-Robot Collaboration

Functional

Implement Human-Robot Collaboration (HRC) applications to enhance the efficiency and effectiveness of work processes

Ground Support Equipment Maintenance

Domain

Manage Ground Support Equipment (GSE) serviceability and availability to meet operational requirements for ground handling services and operations

Human Factors Management

Functional

Identify and mitigate risks of aviation incidents and/or accidents caused by human factors

Public Health Emergency Coordination

Domain

Coordinate and mobilise resources and responsibilities to address all aspects of a public health emergency management cycle, while ensuring consistent communication with emergency response stakeholders.

Cargo Receipt and Inspection

Domain

Process the receipt of cargo in accordance with established guidelines and Standard Operating Procedures (SOPs)

Public Health Communication

Domain

Prepare, evaluate and administer communication strategies to inform and influence individual and community decisions that affect public health outcomes

Education for Health and Wellbeing - Programme Development

Domain

Understand, develop and promote public health programs and strategies to educate and influence beliefs, practices and norms of school systems and local communities to ensure children and young people have access to safe, inclusive and health-promoting learning environments.

Service Challenges

Functional

Develop a framework to manage and mitigate service challenges and feedback from customers

Operational Risk Management

Functional

Develop and implement operational risk management strategies and structure to identify, measure, analyse, control, monitor and report on operational risks

IT Strategy

Functional

Plan, develop and communicate effective inward- and outward-facing IT strategies, solutions and action plans, driven by environment scanning and assessment of the business' future needs and long-term strategic direction. This involves devising internal management strategies and models to support and sustain IT transformations and alignment of IT investments and programmes with the strategy to optimise the business value from IT

Organisational Culture Development

Domain

Facilitate the development of the desired organisational culture in alignment with the organisation's brand and business imperatives

Knowledge Management

Domain

Drive knowledge management through establishing, maintaining and improving processes and systems

Organisational Design

Domain

Develop and facilitate the implementation of organisational design to ensure its effectiveness and alignment with stakeholders' priorities

Marketing Strategy Development

Functional

Perform market research to determine the ideal marketing strategy and positioning of products/servoces

Organisational Diagnosis

Domain

Analyse organisational state and climate to diagnose issues and identify ways to optimise organisation effectiveness

Organisational Analysis

Domain

Evaluate factors that can affect the organization’s performance as well as strategically assessing the organization’s own resources and potential for improvement

Organisational Strategy Development

Functional

Influence the organisation's business strategies from the perspective of human resource (HR) and workforce capability

Portfolio and Investment Risk Management

Domain

Manage relevant risks arising from investment and portfolio management activities to ensure compliance to regulations, investment guidelines and enabling investment objectives to be achieved

Partnership Management

Functional

Build cooperative partnerships with inter-organisational and external stakeholders and leveraging of relations to meet organisational objectives. This includes coordination and strategising with internal and external stakeholders through close cooperation and exchange of information to solve problems

Process Improvement and Optimisation

Functional

Establish systems to discover critical processes and maximise these processes to achieve maximum efficiency in accordance with organisation procedures

Performance Management

Functional

Establish organisation-wide performance management strategies to facilitate performance management, including identification of key performance indicators and employee performance assessment

Trackside Automatic Train Control Equipment Maintenance

Functional

Implement preventive and corrective maintenance activities of Trackside Automatic Train Control equipment

Train Supervisory System Maintenance

Functional

Implement preventive and corrective maintenance activities of train supervisory system

Track Tamping Vehicle Maintenance

Functional

Implement preventive and corrective maintenance activities of track tamping vehicle

Networking

Functional

Identify and establish industry stakeholder relationships at all levels of business operations to further the organisation’s strategies and objectives

Operational Excellence

Functional

Analyse the effectiveness of human resource (HR) operations, processes and initiatives, and recommend improvement actions

Health Research Data Analysis

Domain

Applies public health tools and techniques to analyse public health data, to recommend specific actions towards improving health outcomes and reducing health disparities.

Airport Audit and Compliance

Domain

Audit airport operations to ensure alignment with world-class airport standards

Environmental Audits (EA)

Domain

Assess the environmental operations and procedures (for businesses, governments, or utility companies) to ensure compliance with environmental standards and suggest corrective measures accordingly

Reflective Practice

Domain

Support, interpret, and streamline reflective practices at the workplace, to encourage professional development.

Cabin Loading Activities

Domain

Implement cabin loading procedures to facilitate safe and efficient loading and storage of food, beverages and in-flight meals on aircraft

Microeconomics

Functional

Understand microeconomic theory along with its applications and develop proficiency in econometric tools with the aim of designing effective policies

Operational Excellence

Functional

Analyse the effectiveness of human resource (HR) operations, processes and initiatives, and recommend improvement actions

Airport Safeguarding and Security

Domain

Develop and execute airport safety and security policies to promote a safe working environment and passenger experience

Research Data Management

Domain

Identify, evaluate and present public health data to provide practical insights towards improving public health systems and supporting decision-making processes.

Transport Management System Administration

Domain

Manage and administer process enforcement, analytics, and optimization of Transport Management System (TMS) for moving freight in all modes, including intermodal movements

Service Excellence

Functional

Develop a service framework to manage and address service challenges as well as collaborate with relevant partners to deliver service excellence

Account Management

Functional

Manage, maintain and grow the sales and relationships with a specific customer or set of accounts. This includes in-depth customer engagement, relationship-building and provision of quality solutions and service to address customers' needs efficiently and generate revenue.

Procurement

Functional

Prepare, contribute, and oversee procurement policies across their life-cycle, while identifying and solving bottlenecks through IT and other tools.

Behavioural Finance

Domain

Examine the psychological, social, cognitive and emotional factors in investment

Fire Prevention and Firefighting

Domain

Minimise the risk of fire and maintain operational readiness to respond to emergency situations involving structural fires

Customer Acquisition Management

Functional

Identify, develop, and monitor customer acquisition strategies to promote growth and convert audiences to potential customers.

Book Building

Functional

Identify price options for shares and other securities based on potential investors’ interest levels, as determined by the generation, capture and record of investor demand and supply of subscription rates

Airside Operations Management

Domain

Plan and coordinate airside operational activities to ensure compliance with airside safety standards

Budgeting

Functional

Preparing organisational budgets to support short and long-term business plans through forecasting, allocation and financial policy setting

Innovation Management

Functional

Create value and differentiation through new and improved processes, products and/or services

Flight Watching and Flight Following

Domain

Monitor conditions which may affect the planned completion of flights and propose actions to prevent disruptions to flights

Capital Expenditure and Investment Evaluation

Domain

Assess investments based on alignment with strategies, affordability, acceptable returns and prioritisation of options

Planning and Coordination

Behavioural

Ability to plan, organise and monitor work with effective utilisation of resources such as time, money, and people

Desire for Knowledge

Behavioural

Keen to learn new things and development which improves our skills and knowledge in day to day work.

Innovative Thinking

Behavioural

Open to change, approaches issues differently, offers alternate/out of the box solutions and strives for efficiency by working smartly.

Problem Solving

Behavioural

Understanding a situation by breaking it into smaller parts, organising information systematically, and setting priorities

Developing Others

Behavioural

Genuinely believes in others’ capabilities to develop and takes personal responsibility for their development. Creates a positive environment for learning and provides developmental opportunities for individuals and teams.

Self Awareness and Self Control

Behavioural

Identifies one’s own emotional triggers and controls one’s emotional responses. Maintains a sense of professionalism and emotional restraint when provoked, faced with hostility or working under increased stress. It includes resilience and stamina despite prolonged adversities.

Climate Finance

Domain

Plan, access, deliver, and monitor climate finance at the national level to reduce climate risks and contribute to sustainable development goals.

Productivity and Innovation Strategy (PSI)

Functional

Plan and manage innovative systems to evaluate the productivity in an organization, in order to conduct a diagnosis and formulate innovative strategies

Team-Working

Behavioural

Working together as a unit for the common goal. Building teams through mutual trust, respect and cooperation.

Business Operational Planning

Functional

Plan detailed team/department level activities aligning to the organisation's long term goals

Property and Infrastructural Planning

Domain

Understand, assess and design property and infrastructure plans in order to meet national and international infrastructure development goals, and contribute to public welfare

Public-Private-Individual Partnership Collaboration

Domain

Manage contracts between private entities and public agencies to maximise financial and operational performance and minimise risks

Coaching and Mentoring

Domain

Develop and implement coaching and mentoring approaches to address learner developmental needs

Engineering Project Management

Domain

Manage engineering projects and work areas by setting objectives, project plans, methodologies and timelines to ensure successful outcomes

Data Sharing

Functional

Assess the value of data to achieve a competitive advantage and business objectives

Hazard and Risk Control and Policy Management

Domain

Apply systematic and objective approaches for hazard identification and risk assessment to manage workplace hazards effectively

Data Visualisation

Functional

Implement contemporary techniques, dynamic visual displays with illustrative and interactive graphics to present patterns, trends, analytical insights from data or new concepts in a strategic manner for the intended audience

Airport Service Quality Management

Domain

Implement and drive improvements in service quality standards at the airports

Audit Frameworks

Domain

Develop quality assurance frameworks to meet regulatory requirements

Ground Support Equipment Failure Analysis

Domain

Examine malfunctioning Ground Support Equipment (GSE) to identify and rectify the causes of failures

Macroeconomic Analysis

Domain

Evaluate impact of external factors on the organisation

Service Level Agreement Management

Domain

Assess performance of ground handling agents and form partnerships to deliver efficient ground handling, customer and passenger services

Process Improvement and Optimisation

Functional

Adopt process mining tools to discover critical processes and maximise these processes to achieve maximum efficiency in accordance with organisation procedures

Accident and Incident Response Management

Domain

Deploy appropriate tools, procedures and resources to respond to accidents and incidents efficiently

Airline Crew Scheduling

Domain

Manage crew requirements through efficient crew scheduling

Leadership Development

Functional

Build a culture of strong leadership and drive initiatives to facilitate the development of leadership capabilities in the organisation

Business Negotiation

Functional

Engage in negotiations to reach and create outcomes which support the commercial objectives of the organisation

Data Collection and Preparation

Functional

Collect human resource (HR) data from employees for the purpose of generating business and HR insights

Data Governance-IT

Functional

Develop, implement and practice guidelines, laws, and regulations across the organisation for the handling of data at various stages in its lifecycle as well as the provision of advice on proper data handling and resolution of data breaches

Data Governance- GM

Functional

Establish standards and practices on data governing and review level of compliance with them

Contract Management

Functional

Formalise contracts and/or service level agreements with providers of products and services including measure and manage supplier performance and fulfilment of agreed-upon service level agreements. This includes resolution of contractual issues and maintenance of vendor and/or provider relationships

Cargo Loading and Unloading Administration

Domain

Manage cargo loading and unloading activities to and from the aircraft in accordance with loading plans and Standard Operating Procedures (SOPs)

Data Governance-Learning

Functional

Develop and implement guidelines, laws, and regulations across the organisation for the handling of data at various stages in its lifecycle as well as the provision of advice on proper data handling and resolution of data breaches in a range of complex, ambiguous or multi-faceted contexts

Crisis Management

Domain

Apply strategies designed to enable an organisation to deal with disruptive events by planning for responses to potential crises, establishing monitoring systems and training systems, communicating both internally and externally, and leading recovery processes

Unit Load Devices Operations

Domain

Implement and develop standards for the handling, deployment and maintenance of Unit Load Devices (ULDs)

Data Management

Functional

Prepare, structure and manage human resource (HR) data and information to assist in the analyses of business and HR issues

Cyber Risk Management

Domain

Develop cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant security loopholes and weaknesses, demonstration of the business risks associated with these loopholes and provision of risk treatment and prioritisation strategies to effectively address the cyber-related risks, threats and vulnerabilities identified to ensure appropriate levels of protection, confidentiality, integrity and privacy in alignment with the security framework

Data Mining and Modelling

Domain

Establish and deploy data modelling techniques to support narrative and predictive analytics efforts and identify trends and patterns for simulation and forecasting purposes

Data Analytics System Design

Functional

Integrate the use of data analytics in the production environment for the identification of bottlenecks and system improvements

Data Storytelling and Visualisation

Functional

Combine data insights, and dynamic visual displays with illustrative and interactive graphics and narrative representative formats to present patterns, trends, meanings, messages and analytical insights from data or new concepts in a strategic manner

Data Analytics

Functional

Apply data extraction and analytic methods to analyse and evaluate financial and non-financial information and provide business intelligence

Livelihoods Design

Domain

Design and advocate for livelihood interventions that respond appropriately and ethically to various needs, including but not limited to psychosocial and mental health, social, and financial.

Gender Equality

Domain

Understand, identify, and advocate for gender equality in development programmes, through the design and implementation of gender strategies.

Sustainable Energy Infrastructure Design

Domain

Identify, plan and design urban sustainable energy-efficient public infrastructure.

Forestry Livelihood Management

Domain

Understand the need, importance of designing, managing, conserving and repairing forests and associated resources (forest-dependent SMEs) for human and environmental benefits.

Climate-Resilient Development

Domain

Identify, evaluate, select, implement, and adjust actions to reduce climate vulnerabilities and improve development outcomes.

Tax Computation

Functional

Compute Goods and Services Tax, and tax liabilities

Passenger Information Systems Management

Domain

Implement and manage effective Passenger Information Systems (PIS) to provide relevant and timely information to passengers and members of the public

Cash Flow Reporting

Functional

Maintain business units’ cash flow reports by consolidating data and performing analysis on cash inflow and outflow

Tax Controversy Management

Domain

Respond to tax queries from the authorities with completeness, relevance and accuracy

Aircraft Movement Management

Domain

Direct aircraft on the ramps by using appropriate manual and systems cues

Change Management

Functional

Manage organisational change management systems to drive organisational success and outcomes by preparing, equipping and supporting adoption of change

Sustainability Management

Domain

Plan, develop and roll out of an organisation-wide sustainability strategy. This includes the assessment of the organisation's utilisation and/or consumption of energy and other resources, vis-a-vis the availability and stability of supply sources and external best practices and standards in sustainability. This also includes the on-going monitoring and tracking of energy and/or resource-consumption over time, to identify impact on the organisation's internal and external environment as well as potential improvements in energy- or resource- efficiency.

Airside Safety

Domain

Develop and execute airside safety policies to promote a safer working environment at the airside

Channel Management

Domain

Manage new and existing distribution channels for financial services products and services to ensure channel performance and effectiveness

Tax Compliance

Functional

Evaluate tax computations and systems to ensure compliance with statutory tax obligations

Customer and Passenger Handling and Care

Domain

Manage delivery of customer and passenger services to meet ground services standards of airlines

Computational Modelling

Domain

Develop, select and apply algorithms and advanced computational methods to enable systems or software agents to learn, improve, adapt and produce desired outcomes or tasks. This also involves the interpretation of data, including the application of data modelling techniques to explore and address a specific issues or requirements

Taxation Laws

Domain

Analyse impact of evolving tax legislation on business environment

Route Forecasting and Development

Functional

Identify flight routes for airlines through the detailed study of airline performance, route profitability, competitors, revenue potential and future business strategies

Prevention of Gender-based Violence (G-BV)

Domain

Understand, describe, and promote integration of gender-based violence (G-BV) principles within development projects, with a special focus on violence against women and girls (VAWG).

Conflict Management

Functional

Build consensus, maintain the best interests of the organisation and utilise knowledge of conflict management techniques to diffuse tensions and achieve resolutions effectively

Transfer Pricing

Domain

Determine the price for goods and services at which different divisions of a company transact with each other

Climate Change Policy Design

Domain

Plan and design climate change mitigation policy instruments (voluntary, regulatory, and market-based), geared towards climate-compatible development.

Tax Implications

Functional

Assess tax implication of changes in tax laws

Food Waste Management

Domain

Manage activities for the disposal of food waste in aircraft and central kitchens

Gender-sensitive Disaster Risk Management (DRM)

Domain

Understand, define, and integrate gender sensitive policies and practices into disaster risk management projects.

Tax Risk Management

Domain

Review tax risk frameworks to ensure risks are minimised and managed properly

Data Analytics

Functional

Organise and analyse structured or unstructured data to create insights systematically

Climate Change and Health

Domain

Understand and describe the impact of climate change on human health, to enhance climate resilience, adaptation, and mitigation efforts.

Cybersecurity

Functional

Understand, develop and apply cybersecurity policies and procedures to ensure protection against cybersecurity risks and vulnerabilities, and to respond to cybersecurity breaches

Security Strategy

Domain

Establish the organisation's security vision, strategy and initiatives to ensure adequate protection of assets. This involves the planning, implementation and review of enterprise-wide security controls which includes policies, processes, physical infrastructure, software and hardware functions to govern and preserve the privacy, security and confidentiality of the organisation's information and assets

Aircraft Turnaround Coordination

Domain

Conduct activities to prepare and turn around inbound aircraft for outbound flights

Data and Statistical Analytics

Functional

Identify data sets for application of statistical techniques to analyse and interpret large complex data to uncover trends or patterns in order to locate and define new process improvement opportunities

Succession Planning

Functional

Develop succession strategies for critical roles in alignment with organisation’s strategic direction and priorities

Aircraft Emergency Management

Domain

Command and control aircraft during emergency situations in accordance with Safety and Emergency Procedures (SEP)

Data Ethics

Functional

Apply legal and ethical principles in the collection, use, storage and disposal of data

Baggage Security Screening Operations

Domain

Screen baggage in accordance with 100 percent Hold Baggage Screening (HBS) standards to facilitate detection and prohibition of explosives and security threats

Data Protection Management

Functional

Develop and implement a Data Protection Management Programme to comply with the Personal Data Protection Act 2012

Health Strategy Plans

Domain

Develop, review, and oversee health strategy plans to monitor the progress of national health policies, schemes, and missions, while supporting key stakeholders.

Scientific Communication

Domain

Interpret and communicate science themes to a range of audiences, to support decision-making, while influencing policy-agendas.

Health Programme Evaluation

Domain

Understand, propose, and oversee healthcare-specific programme evaluations, to improve health systems, programmes, and organisational performance aligned with the Indian Public Health Standards.

Health Project Management (PM)

Domain

Understand, support, and evaluate project management methodologies in public healthcare projects, to eliminate bottlenecks while solving key healthcare challenges.

Health Research Proposal Development

Domain

Define, develop, and evaluate healthcare research proposals, to investigate challenges that may arise while identifying areas of interest in public health.

Policy Implementation

Functional

Support and drive policy implementation to create appropriate policy systems that align government priorities.

Management of Public Organisations

Functional

Oversee management processes within the administrative system through the creation of an appropriate institutional framework for supporting, planning, implementing, and evaluating national plans to enable effective delivery of public services

Resource Allocation

Functional

Support, determine, and adapt resource allocation to citizen priorities using relevant tools and techniques, while ensuring there is no under-utlisation of resources.

Policy Stakeholder Engagement

Functional

Identify, plan and involve community engagement to implement actions/policy designed to better serve the public while making efficient use of limited public resources.

Assessment Instrument Design

Domain

Understand theory and practice of assessment methodologies; design competency-based assessment instruments across both behavioural and functional competencies; run reliability and validity tests in a tech-based implementation environment.

Gender and Energy

Domain

Understand, define, and contribute to planning and designing of energy policies to promote gender-equal impact.

Health Outcomes Measurement

Domain

Define, evaluate, and measure health outcomes to support evidence-based decision making towards pro-poor health approaches.

Career Framework Design

Domain

Establish career frameworks to provide pathways to facilitate employees' career development and progression within the organisation

Compensation Management

Domain

Manage the implementation, review and administration of compensation to employees

Competency Framework Development

Domain

Design and develop competency frameworks within organisation, ensuring that human resource (HR) programmes are aligned to support their application across organisation levels and functions

Conduct and Behaviour Management

Domain

Manage the conduct and behaviour of the employees according to the organisation's code of conduct, values, ethics and disciplinary procedures

Contingent Workforce Management

Domain

Develop and implement organisational strategies and plans to manage contingent workforce effectively

Contract Development and Management

Domain

Manage contract creation, evaluation, negotiation, tendering to maximise operation and financial performance of an organisation

Customer Relationship Management Operations

Domain

Manage and analyse customer data to foster long-term relationships with customers and drive sales growth

Behaviour Change Facilitation

Domain

Drive mindset shifts and behaviour changes to sustain learning initiatives and interventions

Benefits Management

Domain

Manage the implementation, review and administration of benefits to employees

Career Coaching

Domain

Provide career coaching programmes to develop talent

Strategy Implementation

Functional

Evaluate the impact of critical business functions, conduct situational analysis and formulate, review and refine business function strategies

Tax Advisory

Domain

Apply relevant and holistic tax advisories for better strategic management

Technology and Systems Application

Functional

Apply and integrate evaluated technologies into the organisation’s operations or processes to achieve the desired outcomes

Technology Infrastructure Management and Integration

Functional

Evaluate the latest available technologies to integrate into existing operations so as to improve customer service, reduce costs and streamline supply chains

Technology Road Mapping

Functional

Plan short-term and long-term goals with specific technology solutions to help meet those goals in order to make capital out of future market needs

Service Level Management

Functional

Plan, monitor and manage service provisions for the achievement of agreed service level targets

Threat Analysis and Defence

Domain

Enable and conduct analysis of malicious threats, to examine their characteristics, behaviours, capabilities, intent and interactions with the environment as well as the development of defence and mitigation strategies and techniques to effectively combat such threats

Software Design

Functional

Create and refine the overall plan for the design of software, including the design of functional specifications starting from the defined business requirements as well as the consideration and incorporation of various controls, functionality and interoperability of different elements into a design blueprint or model which describes the overall architecture in hardware, software, databases, and third party frameworks that the software will use or interact with

Workplace Optimisation

Functional

Plan and manage the work spaces to encourage collaboration and build organisation culture

Accreditation Structure Management

Domain

Design accreditation structures and award learning qualifications based on assessments of alignment with accreditation requirements

Assessment Design and Implementation

Domain

Design and implement assessment methods and tools to evaluate learner progress

Learning Research Data Analysis

Domain

Analyse research data, interpret results generated and link them to the research question or related findings in scientific literature to derive new insights

Research Design

Functional

Evaluate existing research literature to understand the existing body of knowledge, identify gaps or issues, translate them into research questions and design research studies to investigate and test hypotheses

Research and Information Synthesis

Functional

Identify, source and interpret information from various sources to obtain deep understanding of specific field or area to identify patterns, uncover insights, integrate findings into recommendations and/or guide decision-making

Strategy Planning

Functional

Develop organisational strategies and policies by analysing the impact of internal and external influencing factors and seeking consultation from relevant stakeholders

Risk Assessment

Functional

Perform assessment of risks, including fraud risks, through understanding the client’s business

Carbon Pricing

Domain

Identify, develop and communicate carbon pricing policy with the aim of reducing greenhouse gas emissions in pursuance of national climate change mitigation goals, and aligning with the climate pledge in the Paris Agreement, 2015.

Health Promotion

Domain

Create, evaluate and communicate health promotion programs and strategies designed to enable people to increase control over and to improve, their health knowledge, attitudes, skills to reach a state of complete physical, mental and social well-being

Ethics

Functional

Understand and apply ethics in the public sector, to solve ethical dilemmas and ensure prevalence of public sector values.

Industry Networking

Domain

Establish broad external networks to enhance the organisation's value proposition and access to a community of professionals and potential candidates

Intellectual Property Management

Domain

Evaluate, determine and implement organisational intellectual property rights to mitigate potential infringement

Involuntary Exit Management

Domain

Establish and implement frameworks, guidelines, policies and processes to manage involuntary exits

Job Analysis and Evaluation

Domain

Define and evaluate job requirements and expectations against specific metrics, structures or systems

Labour Relations Management

Domain

Manage labour relations to support, enhance and strengthen the relationships amongst trade unions, work councils and employee forums

Group Dynamics Facilitation

Domain

Assess group profile and dynamics to inform learning facilitation and group interaction approaches

Health and Wellness Programme Management

Domain

Develop and implement employee health and wellness programmes to promote a healthy and productive workforce

Human Resource Service Quality Management

Functional

Develop and implement human resource (HR) service management frameworks, incorporating service quality standards, agreements and metrics

Human Resource Systems Management

Functional

Establish and manage effective and efficient human resource (HR) management systems

Employee Communication Management

Domain

Formulate overall employee communication strategies and facilitate conversations to ensure effective and timely dissemination of pertinent information to employees

Employee Engagement Management

Domain

Drive employee engagement programmes to facilitate commitment from employees to organisational values, vision and objectives

Employee Mobility Management

Domain

Establish policies to facilitate employee movements according to legal, organisational and professional requirements and guidelines

Employee Relationship Management

Domain

Strengthen employee relationships and facilitate resolutions to conflicts and disputes

Employer Branding

Domain

Facilitate programmes to communicate Employee Value Proposition to new hires and prospective hires into the organisation

Executive Remuneration Management

Domain

Manage the design and implementation of executive remuneration for executives of the organisation

Digital Marketing and Communication

Domain

Develop digital outreach plans and marketing collaterals to communicate and enhance the organisation's employer brand

Diversity and Inclusion Management

Domain

Develop strategies and programmes to create an diverse and inclusive workplace where individual differences are accepted and respected

Empathy

Behavioural

Empathy is about being able to accurately hear out and understand the thoughts, feelings and concerns of others, even when these are not made explicit.

Communication Skills

Behavioural

Articulates information to others in a language that is clear, concise, and easy to understand. It also includes the ability to listen and understand the unspoken feelings and concerns of others.

Environment and Social Governance

Domain

Understand the latest industry and/or client standards regarding Environment and Social Governance (ESG) and undertake ESG research activities and document findings

Service Orientation

Functional

Identify, establish, and streamline citizen needs and expectations to ensure service quality and address any issues that might come up.

Service Management

Functional

Demonstrate and apply the knowledge of key service management processes to monitor and evaluate resource management, strategic plans, as well as the role of citizens in service delivery.

Service Delivery

Functional

Demonstrate and apply customised service delivery practices to ensure tasks are successfully completed in a timely manner.

Conflict Resolution

Functional

Understand, determine, and apply a range of conflict resolution strategies, considering the nature of the scenario and the needs and expectations of citizens, while taking responsibility for issues.

Service Quality and Satisfaction

Functional

Identify, propose, and develop solutions for service quality, through the lens of the citizen, while determining service satisfaction through key indicators and metrics.

Aquatic Resource Conservation

Domain

Designing programs and policies for the preservation of ecosystems in our oceans, seas, and coastal waterways with a view to protect the natural environment and the interests of communities who are dependent on these areas

Quality Assurance Management

Domain

Designs and manages QA systems to ensure adult and active-learning practices are incorporated into learning management systems through continuous process improvements.

Change Management

Functional

Identify required changes and perform a risk assessment to develop and implement a change-management strategy for effectively supporting, evaluating and sustaining organisational change.

Environmental Crisis Communication

Domain

Develop, Streamline and Evaluate crisis communication plans and strategies to communicate information in a timely manner and help stakeholders make better decisions, increasing trust among affected communities

Customer Service Metrics

Functional

Describe, apply, and review a range of customer service metrics to monitor and improve the performance across the customer journey.

Customer Solutions

Functional

Identify and analyse the issues/concerns customers encounter and prepare solutions for the same, while using customer relationship management systems.

Customer Liaison

Functional

Understand, categorise, and evaluate customer touch points to develop customer journey maps and oversee a customer’s experience.

Multilateral Environmental Agreements(MEAs)

Domain

Provide technical and administrative support for the development, management and monitoring of multilateral environmental agreements to tackle international environmental and climate challenges more effectively

Biodiversity Management

Domain

Design, Implement and Evaluates programmes and policies for the protection, conservation and management of wildlife and ecosystems to protect the environment and the communities that depend on it.

Investment Promotion

Domain

Plan, Prioritise and Drive policies and partnerships to present a positive and informed picture of investment opportunities to attract and retain foreign as well as domestic investment in the short and long term

Investment Facilitation

Domain

Manages and Monitors processes that contribute towards an efficient, predictable and investment-friendly business climate to improve economic growth and living standards

Marketing Culture

Functional

Understand, analyse, and create a marketing culture to audit the existing culture in an organisation, while anticipating and proposing improvements.

Warehouse Maintenance and Housekeeping

Domain

Maintain Material Handling Equipment (MHE) and tools in warehouse operations

Warehouse Inventory Control and Audit

Domain

Regulate outflows and inflows of stocked items as well as shipment, loading and storage activities using inventory control systems, methodologies and tools

Market Risk Management

Functional

Identify, monitor and manage risks arising from movement in market prices such as foreign exchange rates, interest rates, credit spreads, equity and commodity prices, cash flow and liquidity positions

Risk Management and Administration

Functional

Identify, assess and prioritise risks and apply resources to mitigate risks and impact of incidents

Material Flow Modelling

Functional

Analyse the inflow and outflow of material, substance or product flows across different industrial sectors or within ecosystems to achieve optimisation

Supply Chain Solutioning/Modelling/Planning/Strategising

Functional

Develop new operating models and solutions for customers to manage their supply chain needs as well as improve inventory levels, delivery time and cost saving

Warehousing or Cargo-related Occupational Health and Safety Management

Domain

Manage warehouse or cargo-related workplace safety and health objectives and targets in compliance to regulatory requirements

Engineering Installation Design

Functional

Produce engineering plans for the installation and assembly of new products using a systematic approach to design. It also includes seeking endorsement from key stakeholders

e-Logistics IT Solutioning

Functional

Integrate internet-based technologies with back-end processes to improve logistics operations and develop new logistic management practices to support technological advances

Customer Management

Functional

Manage customers across the customer lifecycle to guide customer interactions, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth

Cross Docking

Domain

Transfer inbound materials, goods and products from receiving docks to shipment docks for outbound deliveries

Logistics Solution Design Thinking

Functional

Construct solutions based upon logic, imagination, intuition and systemic reasoning to explore possibilities of what can be and create desired outcomes that benefit the organisation and customers when designing logistics solution

Pricing for Warehouse Services and Operations

Domain

Provide open or closed-book pricing based on warehouse fixed and variable costs, financials, and profit and loss requirements of organisation

Warehouse Facility Security Control

Domain

Establish risk analysis, physical and personal security, access control, emergency response and disaster recovery in warehousing operations

Logistics Solution Product/Project Management

Functional

Manage activities to meet project requirements and translate to plans that deliver ontime, on-budget learning and integration that organisations need

Warehouse Automation Application

Domain

Apply computer software and/or automated equipment to improve efficiency of warehouse operations

Market Liquidity and Counterparty Matching

Domain

Determine price sensitivity of bid and offer quotes from market participants to negotiate and match the best available bid quotes with offer quotes between two counterparties using effective negotiation strategies in client conversations

Risk Analytics

Functional

Utilise quantitative methods, stress testing approaches and risk modelling to support robust integrated risk management frameworks and methodologies

Environmental Protection Management

Domain

Establish policies and procedures for sustainable environment practices covering green procurement, gas emissions, disposal methods, product quality standards and regulatory compliance

Market Research and Analysis

Domain

Develop market analysis frameworks and objectives to guide and conduct analyses of market trends, developments, competitive factors and economic changes to identify useful business insights, drive economic decisions and forecast market needs

Transportation Hub or Control Centre Administration

Functional

Optimise logistics operations including provision of transportation services and optimal use of resources

Price Verification and Profit Analysis

Domain

Perform independent price verification by using mark-to-market methodology to verify front office positions and adjust profit and loss reports to reserve for valuation adjustments.

Underwriting Profitability and Efficiency Management

Functional

Manage profitability and effectiveness of insurance underwriting function according to organisation's strategies

Livestock Cargo Administration

Domain

Arrange transportation of livestock cargo including documentation, cargo inspection and compliance with regulatory requirements

Pricing for Transportation Services and Operations

Domain

Apply knowledge in transportation services and operations together with understanding of needs of shippers and consignees to develop reliable and affordable transportation pricing models

Trust Structuring

Domain

Derive the most suitable trust structures which maximise distribution of dividends and/or required benefits to beneficiaries

Contract Preparation, Evaluation, Negotiation and Tendering

Functional

Manage contract creation, evaluation, negotiation, and tendering to maximise operation and financial performance of an organisation

International Trade Legislation Compliance

Domain

Identify all aspects of international trade processes and foreign and multilateral trade laws for regulatory compliance

Attribution Analysis

Domain

Analyse portfolio and fund manager performance, identify specific portfolio performance factors, and apply attribution analysis methods

Container Loading and Unloading Administration

Domain

Conduct cargo operations associated with interpretation and application of instructions, regulations, procedures and information associated with loading, unloading, stuffing, unstuffing, stowage and care of cargo

Collateral Management

Domain

Reduce risk by reviewing collateral documentation for completeness and validity, performing collateral valuation and margin call calculations and resolving reconciliation breaks

Information Technology and Network Security

Functional

Manage organisation’s network and data security, ensuring an ongoing rigorous review of the organisation’s digital, cyber and application security and IT network infrastructures, to ensure multiple layers of defences to protect proprietary data from attack and the organisation’s reputation

Autonomous Logistics Design and Application

Functional

Identify suitable models in the design and implementation of autonomous machines in existing operations, as well as formulate and present validating strategies for management’s approval and review and refine them on a continuous basis

Fund Accounting

Domain

Manage fund accounting to record, match and settle transactions, establish prices of securities, monitor and process corporate actions, process unit holders’ records, prepare net asset valuation report of funds and fund financial reports

Client Investment Suitability

Domain

Determine client suitability, financing needs, risk management requirements, investment objectives and propose relevant sales opportunities

Freight and Cargo Claim Administration

Domain

Perform claim documentation and procedures including filing and monitoring of claims and claim resolution

Bulk Cargo Administration

Functional

Manage and administer transportation for unpacked commodity cargo (both liquid and dry) in large quantities

Cargo Lifting

Domain

Conduct cargo operations associated with heavy lift freight including oversized loads

Material Management (Planning, Sourcing, Use, Disposal)

Domain

Establish plans, organisation procedures and controls of flow of materials from the point of origin to the point of consumption and disposal

Trade Finance Management

Domain

Perform trade finance products processing and manage trade financing procedures by identifying appropriate solutions that minimise trade risks

Cargo Tracking System Administration

Domain

Perform processes in tracking of cargo movement via various forms of transport

Order Fulfilment Administration

Functional

Administer receiving, processing, delivery and optimisation processes for orders in order to support business and customer requirements

Trading Management

Domain

Perform trades and take positions in various products in accordance with trading plans

Personal Finance Advisory

Functional

Advise customers on suitable in-house financial solutions, based on analyses of their personal financial needs

Transportation Equipment Handling

Domain

Operate different types of transport equipment including conveyors, cranes and industrial trucks for the movement and storage of materials

Corporate and Business Law Application

Functional

Identify and apply business laws and regulations within organisation and respond to legal and regulatory changes to ensure compliance

Insurance Claims Handling

Domain

Handle assessment and investigation of insurance claims to ensure efficiency and effectiveness of claims functions and reduce risk exposure

Warehouse Layout Design

Domain

Develop warehouse locations, designs and layouts for storage area segregation with consideration for the characteristics and capabilities of different load handling and storage equipment

Risk Appetite and Goals Setting

Functional

Determine and manage the organisation’s risk appetite in a way that aligns with strategic objectives

Shipment Load Planning and Palletisation/Consolidation

Domain

Optimise pallet load configuration and consolidation for shipments

Market Specialisation

Functional

Apply market and industry knowledge to key service offerings as well as understand relevant laws and regulations in relevant markets to be able to customise advice to clients

Warehouse Management System Administration

Domain

Apply Warehouse Management System (WMS) methodology, covering technical deliverables and business processes for internal controls, as well as provide user guides and trainings

Time Sensitive Cargo Delivery Management

Domain

Plan and manage transportation of cargo with time-sensitive delivery window

Warehouse Performance Measurement

Domain

Identify key performance indicators and performance benchmarking in warehouses for optimal processes, customer relations activities, quality levels, asset usage and costs

Event Logistics Administration

Functional

Manage and administer activities through deployment and withdrawal of resources according to schedule to ensure efficient supply of customer to the product and the supply of facilities to and from event sites

Enterprise Database System Administration

Functional

Manage database design, architecture, optimisation, deployment, troubleshooting as well as capacity planning, refinement of logical design, handling of back-up and recovery plans, in order to support business requirements

Electronic Trading System Management

Domain

Demonstrate good grasp of electronic trading key drivers and perform market analysis activities to establish a seamless system to allow investors and traders to place trades and monitor performance

Deal Syndication and Arrangement

Domain

Identify and assess syndication opportunity based on size and risk levels, invite other lenders for syndication and arrange for finalise loan syndication through legal means

Customer Acceptance Checking and Onboarding

Functional

Assess customer acceptance suitability by conducting Know Your Customer, Anti-Money Laundering, Customer Due Diligence (KYC/AML/CDD) checks and fraud assessments

Logistics Process Quality Management

Functional

Apply processes to align all components of business to quality requirements of the organisation in order to maximise quality and reduction of waste

Product Advisory

Functional

Develop, maintain and convey detailed and specialised product knowledge as well as keep abreast of emerging product knowledge to address organisation requirements

Warehouse Facility Management

Domain

Manage policies and procedures for warehouse facility operations, including budgeting, security, safety and health requirements

Logistics Solutions Marketing

Functional

Plan, implement and control business activities to conduct buying and selling of product offerings or services between buyers and sellers of logistics services

Retail Logistics Administration

Functional

Manage and administer modern distribution systems, create movement plans, manage availability of infrastructure in order to ensure profitability is maximised by the logistics systems

Logistics Solutions Sales

Functional

Identify customer needs, evaluate these needs and identify probable solutions so as to sell logistics solutions and services to solve the needs of customers

Warehouse Administration

Domain

Execute warehouse task scheduling, record maintenance and information coordination with internal and external stakeholders

Risk and Compliance Reporting

Functional

Develop regulatory documents required to meet regulatory reporting requirements and obligations

Equipment Maintenance

Domain

Perform equipment maintenance including preparation, preventive and breakdown maintenance

Market Profiling

Functional

Segment the markets, select the targeting strategies and tactics, profile the target segments and develop the positioning strategies as well as implementation activities

Transportation Route and Schedule Planning

Functional

Optimise transportation resources for route scheduling and dispatching using vehicle fleet management systems

Price Stabilisation

Domain

Facilitate price stabilisation via successful placement of shares in accordance with regulatory guidance to minimise short term price fluctuations, which includes disclosing and disseminating all material information which could affect the issue price

Vertical Programme Management

Functional

Manage logistics/supply chain programmes and customers in niche areas

Logistics Operations Research and Planning

Functional

Adopt advanced quantitative methods to analyse, design, plan and control logistics systems in order to support business requirements

Pricing for Cargo Services and Operations

Domain

Apply knowledge in cargo rating together with understanding needs of shippers and consignees for developing reliable and affordable transportation solutions

Underwriting Process

Functional

Structure policy terms in accordance with an organisation's rating, price and risk tolerance to develop risk evaluation considerations for applications

Contract and Vendor Management

Functional

Draft, negotiate and formalise contracts with vendors and/or service providers, including measuring and managing vendors and/or service providers performance according to contracts and established standards, resolving contractual issues, and maintaining vendors and/or service providers relationships

Information Technology Application Support and Monitoring

Functional

Provide Information Technology (IT) application and security support by troubleshooting issues, identifying root causes, performing trend analysis and/or monitoring performance, to ensure issues are resolved.

Automation Design

Functional

Manage control systems and information technology to reduce the need for human work in the production of goods and services in order to streamline operations in terms of speed, reliability and product output

Hazardous Materials Identification System (HMIS) Administration

Domain

Establish procedures and documentation using Hazardous Materials Identification System (HMIS) for control and audit

Cold Chain Operations Administration

Domain

Perform processes involved in cold chain management which include packaging and material handling equipment for storage and during transportation

Block Trading

Domain

Structure block trades, perform due diligence, bid on block trades, and finalise transactions

Freight Insurance Administration

Domain

Perform freight insurance documentation covered for goods during shipment including cargo insurance purchased directly from shippers or third-party insurers

Cargo Issuance and Dispatch

Domain

Maintain conditions and stipulated requirements for compliance before issuance and dispatch of imported cargo

Material Handling Equipment (MHE) Handling

Domain

Operate mechanised material handling equipment including the movement, storage, control and protection of materials, goods and products

Trade Processing, Fund Settlement and Treasury Transaction Processing

Domain

Demonstrate the ability to validate appropriate fund terms and transfers, monitor and review the smooth delivery of securities to buyers, perform settlement, rate verification, reconciliation and post-trade confirmation activities including reporting transactions that have not been cleared or are unusual

Cargo Security Control

Domain

Maintain security in cargo environment including legislations and regulatory requirements

Mergers and Acquisitions Management

Functional

Analyse Mergers and Acquisitions (M&As) strategically to identify and evaluate opportunities for increasing the organisation’s valuation

Transaction Documentation for Prospectus Development

Functional

Prepare prospectus documents by gathering relevant information for development

People Performance Management

Functional

Implement effective performance management procedures to drive individual objectives and achievement of team goals

Credit Assessment

Domain

Assess borrower or customer’s credit worthiness and credit risk based on internal credit guidelines to determine suitable credit structuring options

Post-Trade Monitoring and Risk and Capital Management

Domain

Monitor daily profit and loss and positions in the trading books, and formulate hedging strategies to manage associated financial risks

Contract and Vendor Management

Functional

Manage contract creation, execution and analysis to maximise financial and operational performance and minimise risks

Intellectual Property (IP) Management

Functional

Establish organisational IP goals, manage and implement collation of IP materials to support IP reviews and registration processes

Service Challenges

Functional

Develop a framework to manage and mitigate service challenges and feedback from customers

Infection Control and Hospital Hygiene

Domain

Establish, supervise and evaluate infection prevention and control (IPC) procedures to prevent patients and health workers from healthcare-associated infections (HAIs) and combat antimicrobial resistance (AMR) towards improved health outcomes of individuals and communities

Auditing, Evaluation and Service Design

Domain

Implement, evaluate and develop healthcare audit standards and compliance processes to objectively assess the effectiveness of processes (such as governance, accountability, control and risk management ) towards quality healthcare delivery and patient safety.

Healthcare Quality Management

Domain

Assess, monitor and apply quality standards to ensure personnel and internal processes are channelized to deliver high-quality evidence-based healthcare services, that take into account the preferences and aspirations of and minimises risk for individuals, to achieve improved health outcomes for individuals and communities.

Public Health Nutrition Practice

Domain

Describe, monitor, and administer public health nutrition practices, to address nutrition issues, and build local and national capacity for public health nutrition interventions.

Knowledge Management

Functional

Maintain and develop knowledge management practices for an organisation, to improve performance, anticipate risks and opportunities, and create a collaborative knowledge sharing culture.

Strategy and Process Management- IP

Domain

Establish, supervise and evaluate IP policies and processes to protect the organization's innovative products/services/processes and strengthen the organization's competitive edge to stimulate and ensure fair competition and foster an environment of creativity and innovation

Procurement Coordination and Performance Assessment

Domain

Prioritize and partner with suppliers, contractors and industry peers on procurement processes and practices to ensure goods/services are procured in a timely, efficient and cost-effective manner

Enforcement- IP

Domain

Manage, monitor, and resolve instances involving the unauthorized use, duplication or sale of materials or products that are legally protected as IP to deter violations and to foster an environment of credibility, creativity and innovation

Financial Investment Research and Analysis

Domain

Conduct and oversee research and evaluation studies to enable and support investment decision making towards harnessing potential investment opportunities

Investment Data Analysis and Reporting

Domain

Apply and evaluate data analytics solutions towards efficient and reliable data management and reporting to facilitate data driven decisions on investment analysis

Trade Compliance

Domain

Manage and monitor trade policies, procedures and standards to ensure organisation-wide compliance with domestic and international shipping requirements, custom regulations and trade laws

Environment Health

Domain

Develop, Implement and Evaluate recommendations and programmes for the management of health risks stemming from environmental factors towards long-term human health and environmental quality

Personnel Training

Functional

Crafting programs that equip a specific group of people (trainees) with the competencies required for a specific task/ set of tasks

Investment Facilitation for Development

Domain

Propose and oversee tools, policies, and processes to smoothen the establishment and operation of an investment in order to support the mobilization and channeling of resources with the aim of achieving sustainable development at the regional and national levels

Life cycle assessment

Domain

Develop, review and communicate life cycle approaches to ensure greater understanding and adoption of life cycle thinking towards sustainable consumption and production

Clean Technologies

Domain

Designing programs and policies which reduce or eliminate at source any nuisance, pollution, or waste, and help save raw materials, natural resources, and energy, thereby increasing performance, productivity, or efficiency while minimizing negative effects on the environment.

Customer Experience Management (CEM)

Functional

Documents, supports, and develops customer experience management strategies, keeping in mind the needs and behaviours of customers as well as customer relationships.

Land-use planning

Domain

Develop, Implement and Review programmes and policies to improve, and strengthen planning, manage and strengthen systems for land use, towards sustainable management of these resources

Renewable Energy Technologies

Domain

Develops knowledge, policies and programmes to promote the applications of renewable technologies towards cleaner energy sources

Water Resource Management

Domain

Plans, design and Implement programs and policies for the efficient management and conservation of water resources to ensure an adequate quality and supply for drinking, sanitation services, energy and health of water-dependent ecosystems.

Accounting

Functional

Efficient processing and implementation of reports, statements and financial schemes to ensure high-quality financial information and service to help the growth of the organization

Investment negotiation and mediation

Domain

Oversee and encourage application of rules, guidelines and ethical frameworks in investment agreements to settle disputes arising from the investment activities to nurture friendly Investor-State relationships in the long term

Trade Finance Risk Management

Domain

Manage and prioritise trade finance instruments and strategic partnerships to minimise risks in international trade

Procurement Policy Development

Domain

Evaluate and Develop public procurement strategies, tools and guidelines to support procurement capability, stakeholder engagement and capacity development

Contract Administration and Management

Domain

Manage, analyze and oversee the process of contract creation, execution and contract modification to minimize financial and quality concerns in order to ensure operational and financial integrity of the organization

Forest Management

Domain

Designing programs and policies for the protection, conservation, rehabilitation and upkeep of forest areas with a view to protect the natural environment and the interests of communities who are dependent on these areas

Coastal Management

Domain

Designing programs and policies for the protection, conservation, rehabilitation, and upkeep of coastal areas with a view to protecting the natural environment and the interests of communities who are dependent on these areas

Audit and Due Diligence-IP

Domain

Conduct and oversee a comprehensive and periodic review of protected and protectable intangible assets in accordance with IP laws to assess liabilities and risks in order to properly utilise IP assets for market dominance and profitability

Advocacy and Representation

Domain

Advance the interests of the marginalised and/or vulnerable within the community regardless of mode of delivery

Care Assistance

Domain

Provide care, assistance and training in Activities of Daily Living (ADLs)

Client Supervision

Domain

Provide supervision and oversight of clients

Conflict Management

Domain

Build consensus and utilise knowledge of conflict management techniques to diffuse tensions and achieve resolutions effectively and maintain the best interests of the organisation

Intervention Implementation

Domain

Perform the appropriate interventions based on client's needs, conditions and care plan

Para-counselling

Domain

Provide para-counselling to clients within an agreed counselling framework

Support Service to Children and Youths

Domain

Provide support services to children and youths to ensure their overall well-being

Support Service to Persons with Disabilities

Domain

Identify and understand needs and concerns of people with physical, emotional, learning and intellectual disabilities and their families

Support Service to Seniors

Domain

Provide support services to seniors, their families and caregivers by identifying and understanding their needs and concerns

Case and Care Planning

Domain

Use different models and approaches for developing case and care plans to support clients' needs in accordance to organisational practices

Casework Evaluation

Domain

Evaluate effectiveness and efficiency of casework interventions

Casework Intervention

Domain

Provide systematic approaches to casework interventions

Care-giving

Domain

Provide quality caregiving to create a nurturing, caring and safe environment that supports children’s learning and development

Child Functional Needs Assessment

Domain

Assess the child's functional needs for appropriate intervention

Classroom Management

Domain

Apply and adapt classroom management strategies to facilitate delivery of interventions and the achievement of desired functional outcomes

Early Intervention Principles and Practices

Domain

Understand and apply different approaches and models of early intervention childhood care and education, as well as the social dynamics of learning in an early intervention context

Family and Caregiver Engagement

Domain

Recognise the central role of the family in every child's life and develop strategies for family engagement, nurturing trust and rapport and building capabilities in them to co-deliver interventions

Health, Safety and Nutrition

Domain

Understand health, safety, nutritional and hygiene standards and procedures, and implement the appropriate course of action to protect and support children

Individualised Intervention Planning and Implementation

Domain

Develop and implement intervention plans that integrate the goals, needs, interests and capabilities of children with the desired functional outcomes

Natural Learning Environment Design

Domain

Create natural and quality learning environments that promote the achievement of desired outcomes

Change Management

Functional

Initiate and facilitate organisational changes and business transformation initiatives

Financial Management

Functional

Manage organisation’s short and long-term financial needs. This involves reviewing an organisation’s financial risk position and refining the finance and financial risk philosophy of the organisation

Manpower Planning

Functional

Identify the talent needs arising out of the organisation's strategic intent, identify the fulfillment and manage the process within the time and cost parameters

People Management

Functional

Manage the recruitment, performance and development of staff

Risk Management

Functional

Oversee compliance to policies, frameworks and procedures in the department to ensure the integrity of operations and manage risks

Strategy Implementation

Functional

Develop implementation plans to achieve organisation and department strategies and goals

Strategy Planning

Functional

Analyse and interpret the environment and develop department and organisation strategies and policies, in consultation with relevant stakeholders

Group Work Evaluation

Domain

Evaluate group work processes and specialised intervention strategies for quality and effectiveness of outcomes

Group Work Intervention

Domain

Deliver group work programmes and services to achieve effective outcomes

Group Work Assessment and Planning

Domain

Perform client assessments, develop and plan group work processes and specialised intervention strategies to achieve effective outcomes

Learning Framework Development

Domain

Design and maintain a framework for identifying and meeting the learning needs of students, staff, professionals and the public.

Learning Programme Evaluation

Domain

Evaluate the effectiveness of learning experiences and modify the teaching approaches and materials accordingly

Learning Programme Design

Domain

Plan and design learning experiences that are intellectually and academically engaging while imparting skills and competencies in students, staff, professionals and the public

Learning Programme Delivery

Domain

Deliver learning experiences according to the profile and learning needs of the students, staff and/or professionals

Collaborative Practices Across Disciplines and Sectors

Domain

Understand services, contributions and perspectives from other organisations, settings, disciplines and professionals, and apply integrated approaches to deliver interventions to clients

Diversity Awareness and Management

Domain

Apply awareness and sensitivity in working professionally with diverse individuals, groups and communities

Emergency Response and Crisis Management

Domain

Develop and implement emergency response and crisis management plans and policies, provide guidance on policies and plan development

Ethics, Values and Legislation

Domain

Apply conduct, ethics, values and relevant legislation to uphold the integrity and reputation of the organisation and the profession

Practice Supervision

Domain

Provide professional supervision to supervisees to develop their practice capabilities and competencies

Professional Consultation

Domain

Provide guidance or professional assistance in response to requests from clients, other professionals, external organisations and the general public

Reflexive Practice

Domain

Conduct regular self-assessment of own competencies and interactions with others within different systems and take the necessary actions to continuously develop as a professional

Resilience and Self-care

Domain

Understand the actions and activities that will enhance overall health and well-being to enable continued practice as a professional in the sector

Social Sector Policy Influence

Domain

Understand policies applicable in the social sector as well as the process of policy development and influence their development and implementation

Stakeholder Management

Domain

Plan and implement strategies to build and manage constructive and positive relationships with stakeholders

Social Policy Evaluation

Domain

Evaluate existing social policies to determine currency, relevance and alignment to national priorities and social needs

Social Policy Implementation

Domain

Manage the social policy implementation process to ensure alignment with the overarching policy intent

Social Policy Development

Domain

Develop social policies that are current, relevant and aligned to national priorities and social needs

Social Policy Formulation

Domain

Analyse research, social trends and impact of programmes and services to frame social policy issues and implications

Practice Evaluation

Domain

Evaluate current and emerging psychological services and initiatives for improvements, adaptations or adoption to advance professional practice

Psychological Assessment

Domain

Select, apply and interpret psychological assessment methods and tools appropriate to the individuals and groups

Psychological Intervention

Domain

Implement psychological therapy or other interventions appropriate to the presenting problems and the psychological, biological and social circumstances

Psychological Formulation

Domain

Develop psychological formulations that are informed by theories and evidences about relevant individual, systemic, cultural and biological factors

Report Writing - Psychological Practice

Domain

Integrate, organise and document the essential facts and observations of a case in a manner that is clear, coherent and in the best interest of the client

Research into Professional Practice Translation

Domain

Review findings from research studies, formulate recommendations to inform gaps in policies, research and professional practice and translate research results into professional practices

Social Service Programme Evaluation

Domain

Evaluate the effectiveness of social service programmes in meeting the needs of the clients and communities

Social Service Programme Development

Domain

Develop social service programmes using intervention concepts and frameworks that serve the needs of the clients and community

Social Service Programme Implementation

Domain

Implement effective social service programmes that serve the needs of the clients and community

Volunteer Recruitment

Domain

Conduct volunteer recruitment activities

Volunteer Programme Management

Domain

Manage volunteer programmes, operations and logistics and develop volunteer programmes for the organisation

Volunteer Programme Evaluation

Domain

Evaluate the effectiveness of volunteer programmes in meeting its stated objectives

Volunteer Retention and Engagement

Domain

Conduct volunteer engagement and develop strategies to engage and retain volunteers

Mentoring for Youths

Domain

Provide guidance to youths to facilitate their holistic development

Youth Development

Domain

Apply the understanding of the development stages of youths in the context of youth work to develop strategies and approaches to safeguard and promote the best interests of youths

Youth Outreach

Domain

Interact and engage with youths in diverse settings through platforms and activities that interest them

Deterrence

Domain

Perform actions to deter undesired outcomes

First-aid

Domain

Provide first-aid support and determine the situation for escalation

Incident Response

Domain

Establish procedures to manage and analyse incidents

Confidentiality Management

Functional

Develop a set of rules to control access to information

Documentation

Functional

Write clear, concise and readable reports supported by facts and evidence

Information Collection

Functional

Gather and measure data on topics targeted to answer relevant questions

Media Storage Record Maintenance

Functional

Record essential information identified to meet governance principles

Contract Management

Functional

Manage contract creation, evaluation, negotiation, and tendering to fulfil contractual requirements for the bidding organisation

Financial Management

Functional

Manage organisation’s short and long-term financial needs

Innovation Management

Functional

Respond to external or internal opportunities and apply creativity to introduce new ideas, processes or technology

Marketing Management

Functional

Manage organisation's marketing plans

Stakeholder Management

Functional

Monitor and maintain constructive relationships with stakeholders by influencing their expectations appropriately to help a business move toward its stated goals

Strategic Planning

Functional

Develop organisational strategic plans and provide directions to the organisation

Environment Observation

Domain

Measure situations by discerning the environment

Threat Observation

Domain

Describe contemporary threats by discerning suspicious activities

Capability Development

Functional

Provide personnel with support for professional development

Conflict Resolution Management

Functional

Manage conflicts and disagreements efficiently to reach compromise and agreements

Performance Management

Functional

Manage the performance of personnel to achieve organisation's performance targets

Arrestation

Functional

Apply appropriate apprehension techniques on suspects during the committing of unlawful acts

Canine Handling

Functional

Deploy dogs for security patrols

Contingency Management

Functional

Manage resources to handle uncertain and emergency situations

Crowd and Traffic Control Management

Functional

Manage crowd and traffic flow

Executive Protection

Functional

Provide protection services to moderate risk security environment

Firearm Handling

Functional

Handle firearms in accordance to standard operating procedures

Guard and Patrol

Functional

Perform guard and patrol duties to ensure the security of guarded facilities and eliminate prevailing security threats

Manpower Planning

Functional

Manage security resources to meet organisation's goals and objectives

Security Escort

Functional

Perform security and cargo escorts from collection points to designated places safely

Security Event Management

Functional

Plan and coordinate security operations of specific events

Security Operation Compliance

Functional

Manage operations that comply with the relevant legal requirements in the security industry

Security Screening Management

Functional

Conduct security screening activities to ensure the security of guarded facilities and mitigate prevailing security threats

Self-defence

Functional

Apply appropriate physical intervention tactics and techniques during hostile situations

Quality Assurance and Audit

Domain

Methodological approaches to carry out security audits

Security Risk Analysis

Domain

Methodological approaches to identify and solve security-related problems

Security Threat Research

Domain

Establish procedures for gathering, analysing and interpreting information about security threats and present findings to relevant stakeholders

Access Control Management

Domain

Manage access points of entry for different levels of authorised entries

Alarm System Management

Domain

Detect alarm activations and respond appropriately

Robotics and Automation Application

Domain

Apply and integrate evaluated technologies into organisational operations or processes to achieve desired outcomes and reduce reliance on manual tasks

Security Surveillance Management

Domain

Obtain and record surveillance information accurately using appropriate surveillance equipment in accordance with relevant legal and organisational requirements

Customer Care

Functional

Support, interpret, and prioritise customer experiences through customer relationship management, to provide customer care and build customer-centric organisations.

Technology Transfer- IP

Domain

Manage and evaluate research findings, IP assets and agreements between research institutions and commercial partners to ensure that new scientific and technological developments are easily accessible to promote innovation, job creation and economic growth

Portfolio Management- IP

Domain

Develop and maintain an IP portfolio to organize and manage IP and maximize its value to give a competitive edge to the organization and expand investment and partnership opportunities

3D Modelling

Domain

Generate 3D models using a variety of modelling software to represent characteristics of a real-world system.

Additive Manufacturing

Functional

Design and apply additive manufacturing workflows to create three-dimensional objects

Agile Software Development

Domain

Plan and implement Agile methodology and the use of adaptive and iterative methods and techniques in the software development lifecycle to account for continuous evolution, development, and deployment to enable seamless delivery of the application to the end user

Air Conditioning and Mechanical Ventilation Systems Maintenance

Functional

Implement preventive and corrective maintenance of air-conditioning and mechanical ventilation systems

Applications Development

Domain

Develop applications based on the design specifications; encompassing coding, testing, debugging, documenting and reviewing and/or refining it across the application development stages in accordance with defined standards for development and security.

Applications Integration

Domain

Integrate data or functions from one application program with that of another application program - involves development of an integration plan, programming and the identification and utilisation of appropriate middleware to optimise the connectivity and performance of disparate applications across target environments

Asbestos Removal

Functional

Formulate asbestos removal plans for the removal of asbestos from the workplace to minimise exposure and protect the health of all involved

Asbestos Risk Management

Functional

Formulate management plans and implement control measures for the management of asbestos

Behavioural Safety Management

Domain

Manage behavioural safety programmes in an organisation

Biophilic Design in Built Environment

Functional

Design buildings with the objective of connecting nature using natural elements to the built environment

Building Information Modelling Application

Domain

Use Building Information Modelling to make design, project and operational information accurate, accessible and actionable

Building Management System Implementation and Control

Domain

Implement Building Management System (BMS) to integrate overall building systems to improve the efficiency and productivity of management

Change Management

Functional

Plan and systematic execution of processes to facilitate the transition of individuals, teams and organisations to a desired end state in a manner that is seamless, sustainable and aligned with business objectives. This includes the redirection of resources, business processes, finances and operating models, as well as stakeholder engagement to facilitate implementation and maximise adoption.

Commissioning and Start-up Management

Functional

Manage the commissioning and start-up of new or modified equipment, components and systems into operational modes

Computational Design

Functional

Use programming and computational strategies for design processes to enable design optioneering, automation and optimisation

Computational Modelling

Domain

Develop, select and apply algorithms and advanced computational methods to enable systems or software agents to learn, improve, adapt and produce desired outcomes or tasks. This also involves the interpretation of data, including the application of data modelling techniques to explore and address a specific issues or requirements

Computer Vision Technology

Domain

Develop and deploy vision analytics algorithm and spatial sensing and/or reasoning systems

Condition-based Assets Monitoring Management

Functional

Formulate and implement condition-based maintenance procedures to enhance organisation maintenance regimes and operational reliability

Configuration Tracking

Domain

Track systematically and manage changes and revisions in software projects to ensure that all changes are accounted for and to protect assets against unauthorized change, diversion and inappropriate use

Continuous Integration and Continuous Deployment

Domain

Manage the planning, building, testing and integration of codes, and deployment of software changes and updates into a live environment

Contract Administration and Management

Functional

Develop contracts to determine suitable conditions of contract, and optimise the contract administration and management process taking into consideration the nature of the project

Control System Programming

Domain

Develop capabilities in areas of communications and remote operations by programming logic circuits and erasable programmable read-only memory for ships, rigs and/or conversions

Cyber and Data Breach Incident Management

Domain

Detect and report cyber and data-related incidents, identify affected systems and user groups, trigger alerts and announcements to relevant stakeholders and efficient resolution of the situation.

Cyber Forensics

Domain

Develop and manage digital forensic investigation and reporting plan which specifies the tools, methods, procedures and practices to be used. This includes the collection, analysis and preservation of digital evidence in line with standard procedures and reporting of findings for legal proceedings

Cyber Risk Management

Functional

Develop cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant security loopholes and weaknesses, demonstration of the business risks associated with these loopholes and provision of risk treatment and prioritisation strategies to effectively address the cyber-related risks, threats and vulnerabilities identified to ensure appropriate levels of protection, confidentiality, integrity and privacy in alignment with the security framework

Data Centre Facilities Management

Domain

Manage and maintain data centre resources, facilities and/or physical infrastructure to ensure smooth, stable and sustainable operations within data centres. This includes monitoring and managing energy supply requirements, availability and consumption, ensuring the necessary resources are in place to support a stable power supply and day-to-day management of data centre equipment. This involves the management of the physical environment / conditions within the data centre and implementation of security measures to safeguard the integrity of the data centre

Data Design

Functional

Specify and create a data structure or database model, including the setting of various parameters or fields that can be modified to suit different structured or unstructured data requirements, the design of data flow, as well as the development of mechanisms for maintenance, storage and retrieval of data based on the business requirements

Data Engineering

Domain

Develop and implement efficient and stable processes to collect, store, extract, transform, load and integrate data at various stages in the data pipeline. This also involves processing varying amounts of data from a variety of sources and preparing data in a structure that is easily access and analysed according to business requirements

Data Migration

Domain

Plan and perform activities to migrate data between computer storage types or file formats

Database Administration

Domain

Perform Installation, coordination and upgrading of databases and database servers, performance monitoring and troubleshooting. This includes monitoring user access to database and optimisation of database performance, planning for backup and recovery, archived data maintenance and reporting

Demand Analysis

Functional

Devise frameworks to assess market dynamics and execute analyses to uncover demand outlook of products or services

Design for Safety

Domain

Develop designs and solutions to ensure compliance with Design for Safety (DfS) regulations while safeguarding the safety and health of users, stakeholders and the general public

Disaster Recovery Management

Functional

Develop and implement internal policies, processes and arrangements to guide and enable the prompt recovery of critical IT infrastructure and systems following a crisis or disaster. This includes monitoring the efficiency and effectiveness of response to significant incidents or disruptions and reviewing the organisation's disaster recovery plan and processes.

Embedded Systems Programming

Domain

Program an embedded system using permitted programming interfaces provided by the system to support creation of devices that do not operate on traditional operating systems

Engineering Contract Management

Functional

Analyse and develop requirements to define contract structures, terms and financials

Equipment and Systems Installation and Commissioning Management

Functional

Manage installation and testing to determine readiness for commissioning of systems

Failure Analysis

Domain

Examine the electrical and physical defects evidence to verify the causes of failure as well as identify the failure modes

Geotechnical Engineering Management

Domain

Manage the design, technical specification, selection, modification and troubleshooting of geotechnical equipment, structures and systems to provide geotechnical engineering discipline support to construction, maintenance and project teams

Green Building Strategy Implementation

Domain

Develop environmental sustainability plans throughout the building lifecycle through the development, implementation and review of sustainability strategies to enhance environmental performance

Incident and Accident Investigation

Domain

Investigate workplace incidents and accidents based on root cause analysis and identification of corrective actions to prevent recurrences

Indoor Environmental Quality Improvement

Domain

Manage Indoor Environmental Quality (IEQ) through the identification and analysis of conditions inside buildings

Infrastructure Deployment

Domain

Set up, deploy and decommission infrastructure components and associated equipment in accordance to a set plan and established safety and/or quality procedures. This includes the assessment and preparation of appropriate site locations, infrastructure, the development of an installation plan, layout at the site, the testing of on-site systems, infrastructure components, equipment and the correction of issues and/or malfunctions

Infrastructure Support

Domain

Provide services to end users by systematically identifying, classifying and troubleshooting technical issues and incidents that disrupt and impact their day-to-day business activities, within a specified timeframe. This also includes implementing an end-to-end problem management process to analyse underlying problems, advising on infrastructure related upgrades and improvements and developing user guides and training materials

Installation and Assembly

Functional

Install equipment and system components by evaluating product specifications and manufacturers’ recommendations and aligning them with the needs of the project

Integrated Digital Delivery Application

Domain

Drive the adoption, integration and implementation of Integrated Digital Delivery (IDD) technologies to manage projects and building life-cycle efficiently from digital design, digital fabrication, digital construction to digital asset delivery and management

Intelligent Reasoning

Domain

Design and build intelligent machine reasoning systems that can integrate, make sense of, and act upon heterogeneous sensory information sources, using domain knowledge accumulated in respective industries

Internet of Things Management

Domain

Interrelate computing devices, equipment and machines’ data in a networked environment to provide specific solutions

IT Asset Management

Functional

Manage, optimise and protect the organisation's IT assets. This includes the timely purchase, deployment, categorisation, maintenance and phase out of IT assets within the organisation in a way that optimises business value. Also includes development and implementation of procedures to guide the proper handling, usage and storage of IT assets to limit potential business or legal risks

Lifts and Escalators Systems Design

Domain

Design energy-efficient lifts and escalators

Network Administration and Maintenance

Domain

Monitor network in order to provide for optimum levels of network performance and minimisation of downtime. This includes detection, isolation, recovery and limitation of the impact of failures on the network as well as provision of support to system users through ongoing maintenance information sharing and training

Network Configuration

Domain

Configure network hardware and software components according to organisational guidelines and technical requirements. This includes the implementation and configuration of multiple servers, network devices and network management tools as well as the management of user network access to ensure stable and reliable network operations

Network Security

Domain

Design and configure network systems to ensure the integrity of network infrastructure through the use of appropriate protection, detection and response mechanisms

Network Slicing

Functional

Create logically partitioned networks from a shared infrastructure to provide optimised and customised services for different users based on service level agreements

Business Continuity

Functional

Develop internal infrastructure to ensure organisational resilience and maintenance of the availability, stability and integrity of critical systems, processes and stakeholders that support and drive key aspects of the business. This includes the planning, designing and testing contingency plans and setting up of internal systems and structures which are ready to respond to potential threats and maintain desired levels of continuity.

Pattern Recognition Systems

Functional

Develop and apply intelligent pattern recognition systems and techniques to analyse data and derive useful hidden patterns to solve problems

Engineering Performance Management

Domain

Evaluate and optimise network, system and/or software performance against user and business requirements. This involves the introduction and utilisation of new tools and mechanisms to gather, analyse and fully optimise performance data. This also includes the initiation of controls, modifications and new investments to enhance end-to-end performance of ICT components, systems and services

Plumbing, Sanitary, Drainage and Gas Systems Design

Domain

Apply hydraulic and fluid dynamics principles to design efficient plumbing, sanitary, drainage and gas systems by understanding principles of fluid flow, interaction between fluid layers and pipe materials, and losses in transmission

Problem Management

Functional

Manage the lifecycle of problems to prevent problems and incidents from occurring, eliminate recurring incidents and minimise impact of unavoidable incidents

Process Validation

Domain

Verify that processes are reproducible and consistent in delivering quality products according to specifications, and in line with international regulations

Process Validation - Procurement

Functional

Verify that processes are reproducible and consistent in delivering quality products according to specifications and in line with international regulations

Product Testing Management

Functional

Develop product testing protocols and procedures based on product specifications to test and determine the full characteristics of product profiles

Project Coordination

Functional

Coordinate project activities and workflows in collaboration with project teams and relevant stakeholders, as determined by project plans, to fulfil expected project outcomes and objectives

Project Management - Engineering

Functional

Manage engineering projects and work areas by setting objectives, project plans, methodologies and timelines to ensure successful outcomes

Quality Assurance Management

Domain

Establish and implement quality assurance (QA) parameters and procedures to ensure compliance with the organisation’s Quality Management System (QMS) requirements

Quality Control Management

Domain

Establish and implement quality control (QC) systems and procedures to ensure the quality of products meet desired levels of standards and compliance at all stages

Quality Engineering

Domain

Create, deploy and maintain quality-related systems, processes and tools to establish an environment that supports process and product quality

Radio Frequency Engineering

Functional

Design, deploy and maintain radio frequency infrastructure for IT systems and wireless communication networks

Risk Management - Workplace Safety and Health

Domain

Apply appropriate methodologies to assess workplace safety and health risks within an organisation

Robotic and Automation Technology Application

Domain

Integrate robotic and automation technologies in the Built Environment, including construction, operations and maintenance to enhance productivity and precision and to reduce reliance on manual tasks

Security Administration

Functional

Administer, configure and update of security programmes and mechanisms, including the application of system patches to ensure that enterprise assets are adequately protected against threats. This also includes the authorisation, management and monitoring of access control permissions and/or rights to various IT facilities

Security Assessment and Testing

Domain

Conduct threat modelling, vulnerability assessment and penetration testing to reveal vulnerabilities or lapses in the existing systems or security mechanisms and evaluate the extent to which systems are able to protect the organisation's data and maintain functionality as intended

Security Education and Awareness

Domain

Drive security education and awareness in an organisation by providing advice and guidance on potential risks, mitigation strategies and best practices. This includes development of communication strategies and training materials to ensure employee adoption and adherence to security policies and standards

Security Programme Management

Domain

Develop and manage security solutions, products and services through technology innovation, experimentation and collaboration. This includes security programme planning, developing and testing new security capabilities and implementing security technologies and programmes

Self-learning Systems

Domain

Design and develop self-learning systems using reinforcement learning and evolutionary learning techniques

Smart Facilities Management

Domain

Integrate digital technologies and smart automation into facility operations and maintenance to optimise efficiency and performance

Software Configuration

Functional

Configure software products and apply scripts and automation tools to integrate and deploy software releases to various platforms and operating environments. This includes subsequent modifications to software configuration, based on outcomes of systems and/or configuration tests

Software Testing

Functional

Assess and test the overall effectiveness and performance of an application, involving the setting up of suitable testing conditions, definition of test cases and/or technical criteria

Solar Photovoltaic Energy Assessment

Functional

Assess feasibility of solar Photovoltaic (PV) installations for buildings based on location and energy assessments

System Integration

Functional

Develop and implement a roadmap and specific integration solutions to facilitate integration of various ICT components and optimise inter-operability of systems and their interfaces. This includes the integration of various architectural components such as networks, servers, system platforms and their interfaces

Test Planning

Domain

Develop a test strategy and systematic test procedures to verify and ensure that a product, system or technical solution meets its design specifications as well as the performance, load and volume levels set out. This includes the ability to define when different requirements will be verified across the product life stages, the tools used to perform the test, the data and/or resources needed to conduct the tests and testware in test cases, test scripts, test reports and test plans required

Text Analytics and Processing

Domain

Identify, extract and analyse text data using text analytics solutions to discover themes, patterns and trends

Threat Intelligence and Detection

Functional

Monitor intelligence-gathering and anticipate potential threats to an ICT system proactively. This involves the pre-emptive analysis of potential perpetrators, anomalous activities and evidence-based knowledge and inferences on perpetrators' motivations and tactics

Vendor Management

Functional

Manage vendor relationships by ensuring performance as per contracts, operations within standards established by the organisation such as adherence to safety, security, and compliance standards

Warehouse Space Utilisation

Functional

Optimise spaces for storage of items in warehouses

Workflow Management

Functional

Manage operations to ensure timely and quality delivery of construction outcomes

Learning and Development

Functional

Develop knowledge, skills and abilities of self or employees to support the capability development needs of the organisation

In-Flight Customer Services

Domain

Provide quality customer services to ensure comfort and safety of passengers during flights

Benchmarking

Domain

Compare organisational performance to other organisations and industries

Capital Management

Functional

Calculate capital adequacy ratios to determine capital buffers necessary for the bank or financial institution, while optimising returns on capital based on capital allocation strategies

Procurement

Functional

Develop and apply procurement processes related to the solicitation of technology services through external providers. This includes the review of proposals, setting of vendor selection guidelines, risk assessment through appropriate audits and tests and selection of external service providers based on stipulated evaluation criteria

Environmental Quality Monitoring (EQM)

Domain

Understand, assess and analyse the quality of environmental parameters in the preparation of environmental impact assessments and develop information for reporting to national policymakers, international forums and the public

Organisational Design

Domain

Develop and facilitate the implementation of organisational design to ensure its effectiveness and alignment with stakeholders' priorities

Policy Implementation and Revision

Functional

Identify priority areas for policy development and evaluate existing policies to determine currency and relevance before implementing policies

Policy Implementation and Revision

Functional

Identify priority areas for policy development and evaluate existing policies to determine currency and relevance before implementing policies

Chromatography Equipment Operation and Control

Domain

Operate chromatography systems in biopharmaceuticals manufacturing facilities

Cleaning and Sterilising

Domain

Clean and sterilise equipment, systems and materials for biopharmaceuticals production

Consumer Intelligence Analysis

Functional

Devise frameworks for consumer intelligence analysis to develop an understanding of customer knowledge from various customer touch points, for example, Customer Relationship Management (CRM), Point-of-Sale (POS) and e-Commerce systems

Content Management

Functional

Create, curate and manage the organisation's web assets and content using appropriate systems and platforms to engage prospects and customers on the organisation's value propositions

Content Strategy

Functional

Develop a content strategy to include the conceptualisation and mapping of digital storyboards as well as the optimisation of content delivery parameters to market the organisation's products and services

Control Room Operations Management

Domain

Perform control room operations in order to monitor and control process units and utilities in a safe and reliable condition by using process control Distributed Control System (DCS)

Customer Behaviour Analysis

Functional

Devise customer behaviour analysis tools and approaches and perform analysis on information pertaining to customer behaviours

Customer Experience Management

Functional

Develop and implement a cohesive end-to-end customer journey and experience to engage a population of customers with changing profiles, demands and buying patterns

Automated Process Control

Functional

Use automated process control to reduce process variations and detect process deviations

Autonomous Systems Technology Application

Domain

Integrate autonomous systems and technologies in operational workflows, including processes, maintenance, logistics and plant surveillance, to enhance productivity and precision, and reduce reliance on manual tasks

Bioreactor Operation and Control

Domain

Operate bioreactors in biopharmaceuticals manufacturing facilities

Business Development

Functional

Explore and establish strategic business opportunities for the organisation and translate market research and/or analysis into viable leads. This would encompass identification of new markets and potential customers, active generation and pursuit of leads and commercial opportunities, regular engagement with relevant industries to introduce and promote the organisation's IT products, services or offerings

Cell Culture

Domain

Maintain both microbial and mammalian cell cultures as pure cultures during the upstream stages of production

Due Professional Care

Functional

Apply care and skill expected of a prudent and competent internal auditor

Electricity Metering Data Management

Domain

Manage and process electricity metering data for electricity market settlements by Energy Market Company, billings by retail electricity licensees or market support service licensees and to resolve issues with end users, metering equipment service providers or meter readers

Environmental Management System Framework Development and Implementation

Domain

Develop Environmental Management System (EMS) frameworks and implement procedures and practices to ensure compliance with legal and organisational requirements as well as commitment to environment protection

Filtration Equipment Operation and Control

Domain

Operate filtration equipment in biopharmaceuticals manufacturing facilities

Flexible Facilities Implementation

Functional

Facilitate implementation and changeover of flexible facilities, integrating single-use technologies with flexible manufacturing operations

Gas Metering Data Management

Domain

Manage and process metering data to resolve issues by end users

Good Manufacturing Practices Implementation

Functional

Implement Current Good Manufacturing Practices in the design, monitoring, and control of manufacturing processes and facilities to ensure the potency, quality, and purity of biopharmaceuticals products

Gas Network System Management

Domain

Manage the gas network system and equipment in accordance with the relevant principles and processes

Hazards and Risk Identification and Management

Domain

Implement a systematic approach for hazard identification and risk assessment so as to effectively eliminate or reduce risks

Incident Investigation Management

Domain

Apply a systematic and objective approach in workplace incident and accident investigations which include responding, reporting, gathering data and information, root cause analyses, implementation and review of corrective and preventive measures, to prevent recurrence of incidents and accidents

Integrated Marketing

Functional

Develop and execute a marketing plan on and across various channels and platforms as well as the tracking of customers' response and effectiveness to marketing communications on these channels. This also includes the integration of traditional and digital marketing channels and techniques where applicable

Internal Audit Engagement Execution

Functional

Execute and review internal audit engagements, document and communicate findings in accordance with the International Professional Practices Framework

Internal Audit Function Management

Functional

Develop and manage the Internal Audit function

Internal Audit Quality Assurance

Functional

Develop the Quality Assurance and Improvement Programme

Inventory Management

Functional

Formulate and implement inventory management strategies targeted at ensuring availability of equipment, tools and materials for maintenance work

Vendor Management - Supply Chain

Functional

Manage vendor by ensuring adherence to contract terms and organisational safety and operating requirements

Workplace Safety and Health Framework Development and Implementation

Domain

Develop Workplace Safety and Health (WSH) frameworks and implement procedures and practices to ensure a safe and reliable workplace environment

Workplace Safety and Health Hazard Identification and Risk Control Management

Domain

Implement a systematic approach for hazard identification and risk assessment to effectively eliminate or reduce risks

Major Hazard Installation Safety Case Management

Domain

Develop Major Hazard Installation (MHI) Safety Cases to mitigate risks arising from major accident hazards, and reduce risks to As Low As Reasonably Practicable (ALARP)

Audit and Compliance

Functional

Develop compliance processes and audit strategy for the organisation to review adherence to statutory regulatory and standards assessment and organisation's internal controls to align with changing compliance standards.

Cyber and Data Breach Incident Management

Domain

Detect and report cyber and data-related incidents, identify affected systems and user groups, trigger alerts and announcements to relevant stakeholders and efficient resolution of the situation.

Business Development - Stakeholder and Customer Management

Functional

Identify new business opportunities to better meet the needs of existing markets and bring benefits to the organisation

Internal Audit Engagement Planning

Functional

Determine priorities of the internal audit and plan the timing and scope of audit procedures and resources

Project Planning

Functional

Identify, adapt, and streamline project deliverables by accounting for risks and planning for contingencies to help the team implement and close projects.

Education for Health and wellbeing- Programme Implementation

Domain

Describe, develop and review implementation plans to educate and influence beliefs, practices and norms of school systems and local communities with an objective to ensure children and young people have access to safe, inclusive and health-promoting learning environments

Health Emergency Detection and Assessment

Domain

Categorise, asses, and oversee health risk assessments to detect the results and implications of a public health threat, while communicating with relevant stakeholders

Operations Reporting Protocol Application

Functional

Perform operations reporting in accordance with the organisation's communication protocol, procedures and systems

Plant Economic Modelling

Functional

Develop plant economic models for current operations, and growth scenarios according to business plans, to forecast optimal plant and economic configurations for supply and demand

Power Generation Process Control and Monitoring

Domain

Perform process control and monitoring in power generation plants to drive operational efficiency

Pricing Strategy

Functional

Develop an effective and agile pricing strategy for IT products and services based on a range of internal and external factors

Process Equipment Preparation for Mechanical Work

Functional

Prepare process plant and equipment so that they are decommissioned before and commissioned after mechanical work respectively in accordance with safe work practices

Process Operations Troubleshooting

Functional

Perform a structured approach in process operations troubleshooting by using appropriate tools, techniques and engineering documents to identify and locate causes of problems and correct them in a safe and reliable manner

Process Safety Management Framework Development and Implementation

Domain

Develop Process Safety Management (PSM) frameworks and implement procedures and practices to ensure the integrity and reliability of safeguards and protection systems within process plant operations

Process Unit and Utilities Operations Management

Functional

Operate, monitor and control process units and utilities in order to manage process operations and planning to meet organisational business targets

Production Optimisation

Functional

Manage production processes and resources to maximise performance

Production Planning and Scheduling

Functional

Establish and implement strategic production planning and scheduling to meet production targets and cycle time indices

Production Planning

Functional

Execute the production plans to meet production targets and cycle time indices

Production Resource Management

Functional

Define productivity targets and allocate resources to support and synchronise production processes

Safe System of Work Development and Implementation

Domain

Develop Safe System of Work (SSoW) frameworks and implement practices to ensure a safe and reliable environment for operations, maintenance and contracting activities

Safety Integrity Levels Management

Domain

Analyse and determine appropriate Safety Integrity Levels (SIL) for the selection of safety protection devices and systems to ensure hardware and software meet SIL-rated requirements

Steam and Water Quality Control Management

Domain

Manage overall water quality control in power generation operations

Supply Chain Management

Functional

Develop and maintain supply chain processes, comprising feedstock, production, storage, and export, to ensure supply and demand are managed in an integrated manner and in full alignment with production availability, downtime, plant turnarounds and market conditions

Technical Sales Support

Domain

Develop preliminary technical solutions, proposal or initial prototypes to address customers' needs. This includes analysis and diagnosis of customers' technical requirements, design of proof of concept, and delivery of product demonstrations and/or customisation samples as part of broader end-to-end solution to customers

Technical Service Process Management

Domain

Manage town gas technical service workflows to ensure efficient service delivery within regulatory requirements

Learning and Development

Functional

Manage employees’ learning and development activities to maximise employee’ potential and capabilities to contribute to the organisation

Learning Needs Analysis

Domain

Identify the learning needs of the learners’ workplace, department or division in accordance to the Learning Needs Analysis framework

Pharmaceutical Equipment Maintenance

Functional

Manage pharmacy equipment including the maintenance and procurement of equipment

Pharmacy Information Technology Management

Functional

Maintain and enhance pharmacy information technology systems and workflows to ensure optimum performance

Pricing Strategy

Functional

Analyse product, organisational and market factors, trends, pricing scenarios and valuation models to develop effective pricing strategies for products and solutions

Product Design and Development

Functional

Manage new product design and development from research, conceptualisation, design, development, gatekeeping, piloting, market testing and evaluation to meet anticipated or known customer and market needs. This includes evaluating product suitability against defined requirements

Product Performance Management

Functional

Determine effectiveness of financial products through measurement and analysis of data to enable continued performance in meeting intended goals

Professional, Legal and Ethical Healthcare Practice

Functional

Apply legal and ethical principles and professional code of conduct to uphold the integrity and reputation of the organisation and the profession

Market Research

Functional

Establish procedures in gathering, analysing and interpreting information about markets, products or services to be offered in a particular market and present findings to relevant stakeholders

Programme Delivery

Domain

Deliver learning experiences according to the profile and learning needs of the students, staff or professionals, including the provision of mentorship or coaching.

Medication Dispensing

Domain

Process prescriptions and medication orders and dispense medication accurately. Resolve medication incidents including dispensing errors and near misses.

Programme Design

Domain

Plan, design and develop learning experiences that fulfil required skills and competency outcomes

Medication Management in Nursing

Domain

Perform safe handling and administration of medication

Medication Reconciliation in Pharmacy Support

Domain

Create the most accurate list possible of all medications consumed by a patient to ensure accurate and complete medication information transfer during transitions of care

Medication Safety

Domain

Comply and promote medication safety practices and manage medication errors

Mobility and Ambulation Assistance in Nursing

Domain

Provide mobility and ambulation assistance to patients

Non-sterile Compounding

Domain

Prepare and perform small scale compounding of extemporaneous pharmaceutical products

Risk Mitigation Planning

Domain

Identify Risks, develop risk mitigation plans and ensure business continuity by organisational preparedness

Nutrition and Fluids Management in Nursing

Domain

Support patients in maintaining optimal nutrients and fluids to meet the body requirements

Operational Continuity Planning

Functional

Develop and implement business continuity plans for organisational preparedness of disruptive events

Business Performance Management

Functional

Implement organisational performance systems to meet business plans and objectives by establishing performance indicators, tracking progress and addressing gaps

Business Risk Assessment

Domain

Articulate, communicate and assess organisational risk appetite frameworks and risk statements across the organisation

Care Transition in Nursing

Domain

Provide continuity of care to patients across different settings to ensure smooth transition within teams and across settings

Cargo Receipt and Inspection

Functional

Conduct cargo operations associated with the instructions, procedures and labels relevant to the processing of the receipt and delivery of containers and cargo

Public Relations Management

Functional

Manage organisation's strategic direction in the management of the organisation's corporate reputation.

Ambulatory Care Service Support

Domain

Provide support to team in the provision of ambulatory care services in pharmacist-led services

Quality Improvement and Safe Practices

Domain

Drive continuous improvement, risk management and implementation of safety design principles to achieve quality and patient safety outcomes

Analysis of Research Data

Domain

Analyse research data, interpret results generated and link them to the research question or related findings in scientific literature

Self-Assessment (Reflective Practice)

Functional

Conduct regular self-assessment of own competence in order to continuously develop as a professional

Respiratory Care in Nursing

Domain

Care of patients with respiratory disorders

Assistive Devices Prescription in Occupational Therapy

Domain

Prescribe the appropriate therapeutic aids, devices, and equipment as required by clients

Risk Governance

Domain

Identify, evaluate and manage risks by developing and implementing risk management strategies, frameworks, policies, procedures and practices

Audit Management

Domain

Ensure the quality of services adheres to standards and develop initiatives to enhance quality

Automated Distribution Management

Domain

Maintain, oversee and review automated processes and systems within a department

Sales Strategy

Functional

Develop a sales strategy, plan and targets, considering market potential, industry trends and various internal and external business factors as well as the evaluation and further refinement of the sales strategy

Billing Procedures

Domain

Perform and manage billing procedures and finance-related activities

Sales Target Management

Functional

Evaluate and monitor sales target and performance to plan and initiate actions to achieve excellence in sales delivery

Business Continuity Management

Functional

Manage plans to establish processes and procedures so as to minimise interruptions to critical business functions and to re-establish full functionality to organisation as soon as possible

Case History Taking in Physiotherapy

Domain

Establish patients’ case history

Client Advocacy

Functional

Advocate for rights of client groups and services

Client Assessment for Occupational Therapy

Domain

Select, apply and interpret assessment methods and tools appropriate to individuals and/or groups

Client Assessment in Therapy Support

Domain

Provide support to therapists in performing client assessments

Clinical Governance

Domain

Establish clinical frameworks for professional practice to ensure alignment with regulatory frameworks and organisational objectives

Clinical Incident Management in Rehabilitation Therapy

Domain

Manage clinical incidents and severe adverse events

Service Quality Management - Health

Domain

Manage, develop and review the quality with which services are provided to clients

Staff Training Facilitation

Domain

Identify training needs and coordinate staff training according to customised training roadmaps to improve employees' skills and capabilities

Staff Training Management

Domain

Identify training, coordinate or manage staff training according to customised training roadmaps to improve employees' skills and capabilities

Sterile Manufacturing of Pharmaceutical Products

Domain

Process orders and prescriptions, assist in compounding of sterile products and review quality of finished products

Clinical Records Documentation and Management in Rehabilitation Therapy

Domain

Appropriate documenting and managing of client information to support clinical services

Clinical Services Development

Domain

Drive and maintain clinical excellence through development of services

Clinical Support for Patient Service Associates

Domain

Assist with clinical duties or perform simple clinical procedures during consultation as instructed by registered practitioners and according to organisational guidelines and procedures

Clinical Teaching and Supervision

Domain

Provide clinical teaching and supervision to develop capabilities and competencies of students and professionals

Clinical Investigational Drug Management

Domain

Manage preparation, receipt, dispatch and storage of Clinical Investigational Drug (CID)

Continuous Improvement Management

Functional

Apply continuous improvement processes to optimise operating costs, task efficiency and effectiveness in production, services and processes

Strategy Execution

Functional

Develop and implement plans to achieve organisational and departmental strategies and goals

Strategy Management

Functional

Develop and implement plans to achieve organisational and departmental strategies

Technology Application

Functional

Apply and integrate evaluated technologies into organisation operations or processes to achieve desired outcomes

Therapeutic Equipment Prescription in Physiotherapy

Domain

Prescribe the appropriate therapeutic aids, devices, and equipment as required by clients

Therapy Discharge Planning

Domain

Assess clients’ readiness for discharge, and identify appropriate follow-up on the care to be provided to patients and/or clients

Therapy Intervention Implementation

Domain

Provide the appropriate interventions based on clients’ needs and conditions

Treasury Management

Functional

Balance and optimise the organisation’s cash needs and cash balances, to determine the optimal financing of working capital and manage foreign exchange and interest rate exposures

Corporate Governance

Functional

Establish guide and endorse organisation’s corporate governance and compliance policies. This includes being aware of the regulatory frameworks and global leading practices in similar organisations.

Credit Risk Management

Domain

Establish organisation’s financial and credit policies and frameworks to identify, assess and manage organisation’s credit risk exposure

Curriculum Design

Domain

Plan and design curricula that fulfil desired outcomes to build workforce capability

Customer Acquisition Management

Functional

Develop customer acquisition strategies as well as foster customer relationships to attract new customers

Customer Experience Management

Functional

Compile and analyse information gathered through various channels and manage communication across customer touch points to ensure a consistent and pleasant customer experience

Customer Relationship Management - Stakeholder Management

Functional

Establish strategies and practices to manage customer interactions through the customer lifecycle with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth

Dangerous Goods Management

Domain

Perform specialised services covering dangerous goods operations for regulatory compliance and customer requirements

Data Analytics - Business Insights

Domain

Implement data analytics within the organisation to generate business insights and intelligence through the use of statistical and computational techniques and tools, algorithms, predictive data modelling and data visualisation

Valuation

Functional

Research and analyse information to perform valuation for business and financial assets in accordance with applicable frameworks and regulatory requirements

Workplace Safety and Health

Domain

Establish a workplace safety and health system as well as maintain and comply with Workplace Safety and Health (WSH) policies and procedures

Wound Management in Nursing

Domain

Provide wound care management in patient care delivery

Development on Intervention Plan for Physiotherapy

Domain

Develop targeted intervention plans according to client conditions and needs

Disruption Management

Functional

Lead radical changes based on upcoming trends in industry or business strategies involving new products or services that create new markets and challenge the incumbent business models

Document Management for Pharmacy Support

Domain

Establish and implement documentation policies to facilitate referencing of information and comply with regulatory requirements

Drug Distribution and Inventory Management

Domain

Manage the inventory and the distribution of pharmaceutical products to ensure the quality and integrity of product supply

Effective Client Communication

Domain

Demonstrate effective communicative skills when communicating with clients and caregivers

Effective Communication in Nursing

Domain

Demonstrate efficient communication to promote patients’ physical and mental well-being to achieve health-related goals

Emergency Care Management in Nursing

Domain

Manage patients requiring emergency care

Environmental Assessment and Modification for Physiotherapy

Domain

Assess and recommend appropriate environmental modifications based on client needs in their homes, schools and/or workplaces

Excellence in Service - Health

Domain

Create strategies to foster positive customer and/or patient experiences and deliver service excellence throughout the engagement lifecycle

Fraud Risk Management

Domain

Evaluate organisation’s potential for occurrence of fraud, identify and implement fraud control opportunities and develop fraud risk awareness throughout the organisation

Frontline Services Management

Functional

Manage patient reception for medical appointment scheduling, registration, and/or patients’ admission and discharge procedures

Goal Setting in Rehabilitation Therapy

Domain

Set appropriate treatment goals

Group Therapy Planning and Implementation

Domain

Plan and provide group therapy interventions

Client Education in Rehabilitation Therapy

Domain

Communicate with clients and caregivers to deliver and facilitate the continuity of care

Client Education in Therapy Support

Domain

Provide support to therapists in delivering and facilitating continuity of care with clients and caregivers

Inter-professional Collaboration

Functional

Apply an integrated approach to coordinate and deliver inter-professional interventions to clients

Research Translation

Domain

Translate research findings into practice

Import and Export Documentation Administration

Functional

Administer shipping documents associated with the import and export of goods

Individual and Cultural Diversity

Functional

Demonstrate awareness and sensitivity in working professionally with diverse individuals, groups and communities who represent various cultural and personal backgrounds and characteristics

Infection Prevention and Control in Nursing Practice

Domain

Prevent the spread of infectious agents through infection control practices and regular audits to ensure preventive measures are in place

Patient Care Delivery in Nursing

Domain

Provide comprehensive, evidence-based nursing care according to plan of care to achieve optimal patient outcomes

Patient Education on Use of Prescribed Drugs

Domain

Provide patient counselling and patient education in accordance with institutions’ protocols

Patient Empowerment on Self-care

Domain

Empower patients and family members in self-care management through health coaching

Intervention Implementation in Therapy Support

Domain

Provide support to therapists in performing interventions

Intervention Planning in Occupational Therapy

Domain

Develop targeted intervention plans according to client conditions and clinical practice guidelines

Performance Management for Nursing

Functional

Manage performance and development of nursing staff

Intervention Planning in Speech Therapy

Domain

Plan interventions with appropriate treatment goals for clients

Inventory Control and Equipment Maintenance in Rehabilitation Care

Functional

Perform inventory control and maintain equipment for the therapy department

Inventory Management in Rehabilitation Therapy

Functional

Manage inventory control of the department

Inventory Procurement for Pharmacy Support

Functional

Support, plan, execute and review the procurement of drugs

Knowledge Management - Technology

Functional

Develop knowledge management systems to ensure that all systems supporting knowledge management work in an integrated fashion

Learner Assessments

Domain

Evaluate learners’ knowledge to develop self-regulated learners

Audit Management - Quality

Functional

Review organisational objectives, policies, procedures, structure, controls and systems to verify that the organisation’s activities are efficiently managed

Market Research

Functional

Plan and conduct marketing and digital research and analysis to uncover market, customer and competitor trends in order to extract useful business insights. This also includes the evaluation of marketing activity effectiveness and development of ways to optimise marketing efforts

Market Trend Analysis

Functional

Devise the framework, manage and conduct the situational analysis process to uncover market trends and industry developments to identify new opportunities

Marketing Campaign Management

Functional

Develop evaluation strategies for marketing campaign effectiveness and analyse data to provide recommendations for improvements in future marketing campaigns

Marketing Communications Plan Development

Functional

Formulate, develop and implement marketing communications plans and evaluate tools and vehicles appropriate to reflect effective execution of communication strategies

Marketing Strategy

Functional

Define an organisational marketing strategy, consider critical industry trends, customer segments and market developments as well as the communication and implementation of the strategy

Materials Management

Functional

Manage biopharmaceuticals materials and materials flow according to established procedures for meeting batch requirements

Media Platforms Management

Domain

Drive organisational policies and procedures for media use as well as develop and implement media plans in business while evaluating their effectiveness

Media Strategy Development

Functional

Develop, execute and evaluate media strategies and plans to assess impact of media advertising across channels in relation to target customers

Network Monitoring and Control Management

Domain

Manage the monitoring of network system, control processes and operating procedures

Network Monitoring, Control and Supply Restoration

Domain

Monitor round-the-clock status of distribution networks and carry out network remote switching and/or supply restoration

Manufacturing Equipment Operation and Control

Functional

Operate production equipment ensuring optimal conditions for biopharmaceuticals manufacturing production

Manufacturing Systems Operation and Control

Domain

Operate technical systems in the manufacturing of biopharmaceuticals

Market Demand and Feedstock Management

Domain

Manage feed supply for market demand and respond to feed shortfall, opportunity realisation for feed surplus and/or changes in customer demand

Cleaning Validation

Functional

Validate processes and methods for achieving required standards of cleanliness

Computerised Quality Systems Validation

Functional

Commission computerised systems for use in biopharmaceuticals manufacturing facilities

Computerised Systems Validation

Domain

Commission computerised systems for use in manufacturing facilities

Continuing Professional Development Management

Functional

Facilitate the implementation of continuing professional development plans within the organisation to extend, update and maintain the technical competences of professionals

Critical Thinking

Functional

Examine, manage and connect issues and ideas from multiple perspectives to identify reasoning in a variety of fields with differing assumptions, contents and methods

Customer Service Innovation Management

Functional

Identify elements that form customer expectations and develop new methods to design, innovate and achieve desirable levels of customer experience

Analytical Method Validation

Domain

Verify analytical methods used to ensure accuracy, validity and reliability

Applied Research and Development Management

Domain

Manage applied Research and Development (R&D) projects and activities to innovate and develop new products and processes

Business-to-Business Customer Relationship Management

Functional

Manage relationships with stakeholders for account management, retention and business development purposes

Business-to-Consumer Management

Functional

Execute customer management strategies to complete sales of products and services to the satisfaction of customers

Design Sketching

Domain

Communicate and visualise ideas and designs in accurate form, perspective and proportion through drawing

Dispute Resolution

Functional

Manage disputes by implementing appropriate resolution approaches to find solutions to disagreements

Dispute Settlement

Functional

Conduct investigations and resolve disputes with third parties

Document Control

Functional

Implement documentation policies to facilitate the referencing of information for processes, systems and equipment, and to comply with regulatory requirements

Emergency Response and Crisis Management Development and Implementation

Domain

Develop and maintain the Emergency Response and Crisis Management (ERCM) framework in accordance with legislative and organisational requirements, comprising policies, standards and procedures

Emergency Response Management

Domain

Manage emergency response plans for the range of contingencies affecting work operations such as fire, explosion, power failure, chemical spillage, leakages, collapses, flooding, falling from height and other types of emergencies

Emergency Energy Response Management

Domain

Respond to emergencies by executing emergency response plans and procedures to mitigate the impact of emergency incidents

Learning and Development Framework Management

Functional

Develop and apply a learning and development framework to manage competency and capability development for the organisation

Learning and Development- ICT

Functional

Manage employees’ learning and development activities to maximise employee’ potential and capabilities to contribute to the organisation

Materials Qualification

Domain

Manage the quality of materials to ensure material specifications conform to product requirements

Life Cycle Costing and Analysis

Functional

Analyse, estimate and manage costs for cost efficiency and value maximisation throughout building life cycle

Engineering Safety Standards Interpretation

Functional

Design and implement appropriate safety and safeguarding engineering solutions standards in accordance with legislative requirements and industry best practices

Learning and Development- Construction

Functional

Manage employees’ learning and development activities to maximise employee’ potential and capabilities to contribute to the organisation

Packaging Validation

Functional

Validate the methodologies and processes applied to package biopharmaceutical products to maintain quality standards and regulatory compliance

People and Performance Management

Functional

Establish organisation-wide performance management strategies to facilitate performance management, including identification of key performance indicators and employee performance assessment

Permit Management

Functional

Manage the process for obtaining the required project permits, and the compliance to permit conditions following approval

Process Control - Quality Management

Domain

Apply process control to monitor and optimise process plant performance and quality of production output

Process Monitoring

Domain

Verify that routine manufacturing processes are consistently within a state of control

Procurement Management

Functional

Manage the overall procurement process of equipment and engineering services

Procurement Performance Monitoring

Functional

Monitor procurement performance to cut costs, alleviate risks, and drive continuous process improvement by measuring and analysing vendor and process efficiency

Project Cost

Functional

Set budgets, monitor costs and assess budget implications of projects on operations

Personnel Policy Management

Functional

Implement People Policies, identify priority areas for policy development and evaluate existing policies to determine currency and relevance before implementing policies

Wages & Salary Administration

Functional

Design compensation strategies, implement compensation plans which include defining the organisation’s talent requirements, functional roles, job role descriptions, reporting lines, accountabilities and responsibilities and balance with capacity to pay

Competency Management

Domain

Using competencies in various facets of People Management functions and it usually also covers managing the change

Outcome based Monitoring

Domain

Implement scheme's performance systems to meet overall operational plans and objectives by establishing performance indicators, tracking progress and addressing gaps

Workflow Design

Functional

Analyse business processes and workflows within the organisation and identification of new approaches to completely redesign business activities or optimise performance, quality and speed of services or processes.

Organisation Evaluation

Domain

Evaluate factors that can affect the organization’s performance as well as strategically assessing the organization’s own resources and potential for improvement

Operational Agility

Domain

Organise the business, work activities and people in ways that enable the organisation to readily adapt to changes in its internal or external environment, whilst achieving desired outcomes and delivering value to customers

Organisation Performance Analysis

Domain

Operationalise a business strategy on the planning and development of business structures and models to facilitate the evolution of a business to its desired future state.

Organisation Planning & Target Setting

Domain

Identify and prioritise strategic needs of the organisation to determine key performance indicators to achieve established goals

Quality Assurance Management- Food

Domain

Establish and implement Quality Assurance procedures and conduct audits to ensure compliance with food safety and legislative requirements

Quality Assurance Management- Chemicals

Domain

Establish and implement quality assurance (QA) parameters and procedures to ensure compliance with the organisation’s Quality Management System (QMS) requirements

Quality System Management

Domain

Establish quality assurance policy and management system for services to ensure compliance with internal quality requirements, client expectations, international quality standards and/or regulations

Regulatory Submission and Clearance

Functional

Manage the processes for obtaining the required project approvals, permits, and the compliance to regulatory conditions

Staff Development Management

Functional

Manage staff capabilities and competency-based development through learning and development activities to build a skilled workforce

Systems Thinking

Functional

Identify, analyse and evaluate relationships among systems’ parts, with the use of simulation tools and systems thinking techniques and frameworks to understand situations and drive change for improvements

Technical Inspection

Domain

Execute formal inspection exercises to ensure quality, safety, and reliability adhering with technical specifications and compliance requirements

Technical Services Management

Functional

Manage technical service support to deliver innovative technical solutions and industry applications of products to customers and markets

Third Party Management

Functional

Manage third parties such as contractors, suppliers and vendors to ensure control of work and compliance is in full alignment with the organisation’s policies and standards

Trainer and Assessor Development Management

Functional

Develop and apply trainer and assessor development plans to ensure high quality of workplace learning and assessment programmes are in place

Valuation Approaches and Methodologies

Functional

Apply valuation approaches and methodologies to arrive at valuation conclusions

Workplace Safety and Health Culture Development

Functional

Create and maintain a Workplace Safety and Health culture based on a common set of attitudes, behaviours and competencies

Valuation Research and Analysis

Functional

Research and analyse information to arrive at a valuation conclusions

Training, Coaching and Assessment Management

Functional

Deliver competency-based on-the-job training, coaching and assessment in line with the processes and procedures of the learning and development framework

Organisation Design

Functional

Integrate the different workflows, information flows and decision-making systems that create a structure and roles & responsibilities that enable individuals to perform their best at all times

Air Cargo Operations Management

Domain

Manage and implement processes and activities to build and develop air cargo operations

Public Health Systems

Domain

Plan, design, and implement policies focusing on assessing, and improving the overall public health systems

Vaccine Supplies and Logistics

Domain

Oversee, review and manage vaccine supplies and logistics systems to ensure efficient distribution of vaccines in order to prevent and control vaccine-preventable diseases.

Financial Transaction Modelling

Functional

Prepare business documentation and cash balances.

Employee Engagement

Functional

Understand and applies processes, systems and tools that integrate an employee with the larger organisation while balancing their well-being and high performance within the team

Partnership and Resource Mobilisation

Domain

Oversee partnership and resource mobilisation strategy development and implementation towards fulfilment institution’s objectives

Transgender Persons Welfare Management

Domain

Planning and executing schemes and programs aimed at the rehabiliation, empowerment and skilling of members of the transgender community

Data Analytics - Education

Domain

Use and interpret data analytics to assess and evaluate educational data in order to improve learning outcomes and education quality.

Evidence-based classroom instruction

Domain

Assess learning needs through assessments and feedback to incorporate various modalities of learning materials to engage learners and address thor diverse learning needs, interests, and goals.

IT Governance

Functional

Set and monitor IT infrastructure, information, digital services and associated technology. This involves developing policies and practices to govern the organisation's approach toward handling and using IT products and services in order to ensure conformance with regulations and accountability in decision making in alignment with the business strategic plans and service standards

Community Engagement

Domain

Engaging with citizens and members of civil society organisations to gather inputs and feedback as well as explore opportunities for collaboration with the aim of improving service delivery and making governance more citizen-centric

IT Standards

Functional

Develop and review of standard operating procedures as well as service expectations for IT-related activities and processes. This includes the provision of clear guidelines for the organisation to carry out IT-related tasks in a manner that is effective, efficient and consistent with the IT service standards and quality standards of the organisation

Senior Citizen Welfare Management

Domain

Design programs, identify frameworks and best practices as well as champion policy that enables senior citizens to live a life of good health, dignity and respect

PPP contracts

Domain

Drafts a range of PPP contracts based on the size and type of project, considering the enabling factors required for successful implementation.

Impact measurement

Functional

Define, identify, develop, and manage impact measurement processes to reflect the reality of projects and programs.

Data Strategy

Functional

Develop a robust and coherent data strategy and support architectures, policies, practices and procedures that enable the organisation to manage and utilise data in an effective manner. This includes introduction of innovative ways of organising, managing and integrating the data of the organisation to ensure their viability and ability to drive business value. It also includes the setting of information storage, sharing, handling and usage protocols to support alignment with relevant legislation and business strategies

Business Needs Analysis

Functional

Identify and scope business requirements and priorities of the internal organisation and/or customer’s organisation, through rigorous information gathering and analyses as well as clarification of the solutions, initiatives and programmes to enable effective delivery. This also involves the development of a compelling and defensible business case and the articulation of the potential impact of the solution on the business

Compliance Mindset Development

Functional

Design and deliver training materials on regulatory compliance topics to spread awareness and encourage adoption of a compliance mindset and behaviours

Business Requirements Mapping

Functional

Map business requirements to existing processes to identify gaps or opportunities for possible solutions and evaluate impact of solutions against requirements to propose adjustments as needed

Quality Assurance Management

Functional

Implement quality assurance procedures and conduct audits to ensure compliance

Test Planning

Domain

Develop testing plans and procedures by determining scope and risks, identifying the objects of testing, selecting test methods and tools, and controlling test implementation

Financial Planning

Functional

Evaluate and develop budget in line with organisation’s strategies and plans

Financial Statements Review

Functional

Review financial statements in accordance with applicable frameworks and regulatory requirements

Legal Drafting and Writing

Functional

Produce legal documents through the identification, application and presentation of relevant facts and laws to communicate specific messages in an organised and logical format

Management Decision Making

Functional

Make financial decisions based on management reports

Asset and Liability Management

Functional

Address risks faced by financial institutions or banks due to mismatch between assets and liabilities by performing capital, liquidity, interest rate and balance sheet management.

Demand and Supply Analysis

Domain

Analyse and assess market dynamics to uncover demand and supply outlook of products to enable better positioning and identification of opportunities and suitability of offerings

Design Concepts Generation

Functional

Build preliminary ideas on innovative design concepts and different ways to address needs and opportunities of target stakeholders

Service Coaching

Functional

Coach staff to deliver service in accordance with organisation’s service vision, mission and values

Food and Beverage Quality Assurance Framework Development

Domain

Establish quality standards and safety requirements for food and beverages served during flights

Cargo Transit and Transhipment Management

Domain

Administer documentation and storage of transit and transhipment cargo before shipments to final destinations

Public Health Ethics

Domain

Document, support, and apply public health ethics for decision-making processes, while prioritising the role of cultural, social, and behavioural factors associated with ethics.

Design Thinking Practice

Functional

Manage design thinking methodologies and processes to solve specific challenges for the organisation, and guide stakeholders through the phases of inspiration, empathy, ideation and implementation

Business Negotiation

Functional

Conduct negotiations to establish win-win outcomes for the organisation

Human Resource Policies and Legislation Framework Management

Domain

Develop and review human resource (HR) policies and procedures against organisational needs, and in compliance to legislative, ethical and regulatory standards

Business Planning

Functional

Translate organisational vision, mission and values into business operational plans as well as to review outcomes for continuous improvements

PLCP Procedural Compliance

Functional

Regularly implements consultations in accordance with the main tenets of the policy goes beyond compliance and advocates consultations within government and outside of it, builds long term capacity that is sustainable and situates PLCP in the good governance practices.

Vigilance Management (user-testing)

Functional

Demonstrate and apply knowledge, and guide others on vigilance matters to maintain procedural compliance, identify malpractice/corruption prone spots, and develop systems and procedures to strengthen vigilance

Parliamentary Work

Functional

Oversee and Monitor preparation, maintenance and management of systems and processes to assist in effective information dissemination toward the smooth conduct of the parliamentary affairs

Noting and Drafting

Functional

Draft and analyse a note, in order to move a proposal for decision making based on the availability of evidence and existing rules and precedents.

Record Management

Functional

Maintain, classify, review, and dispose records to judiciously manage information - with conviction, justification and righteousness across an organisation’s life-cycle, while supporting the documentation of organisational history.

Office Procedures

Functional

Monitor and Encourage procedural compliance for secretarial work in accordance with the latest manual on office procedure (CSMOP) towards productive and responsive administration

Grievance Handling

Functional

Practices, establishes, and modifies grievance redressal procedures specific to a ministry/department/organisation (MDO), while generating awareness about their importance to the public.

Policy Analysis

Functional

Understand, gather, and evaluate qualitative and quantitative evidence to conduct relevant policy analyses, to support public policy processes.

Policy and Research Communication

Functional

Communicate research findings or policy recommendations, guidelines, summary, etc. to the relevant stakeholders (ministers, public officials, corporate partners, citizens, etc.) using communication methods

Policy Advising

Functional

Apply evidence-based analyses to advise and guide the ministry/ department/ organisation (MDO) on key policy choices and implementation strategies, while ensuring they align with long-term objectives.

Policy Development

Functional

Gather and generate evidence and apply frameworks and methods for policy formulation and analysis to ensure alignment with government priorities.

Regulatory Policy Development

Functional

Able to understand, define, and support the development of sector-specific regulatory strategies to contribute to public policies, with a focus on evolving trends in India’s regulatory environment.

Policy Design

Functional

Design policy responses using a range of tools, behaviours, and mechanisms, to solve policy problems.

Monitoring and Evaluation

Functional

Identify, develop and manage monitoring and evaluation designs and methods to deliver evidence-based data and information towards effective programme and policy decision-making

Government Scheme Design

Functional

Understand, support, develop, and guide the design of Government Schemes for socio-economic development

Financial Planning and Budget Management

Functional

Support, coordinate and monitor the creation of expenditure plans of the ministry/department in accordance with its objectives and in adherence to the budget allocation and rules laid down by the Ministry of Finance

Public Financial Management (PFM)

Functional

Understand, recognise, and evaluate the set of laws, rules, systems, and processes used by the central government to mobilise revenue, allocate public funds, undertake public spending, account for funds and audit results

Project Administration

Functional

Understand, maintain, and handle the administrative and monitoring functions of a project to ensure timely implementation of project deliverables while minimising potential project risks (such as project cost overruns, changing administrative priorities etc.)

Programme Design

Functional

Understand, support, develop, sustain, and promote evidence-based programme design using logical frameworks and theory of change concepts.

Vigilance

Functional

Demonstrate and apply knowledge, and guide others on vigilance matters to maintain procedural compliance, identify malpractice/corruption prone spots, and develop systems and procedures to strengthen vigilance

Budget preparation for Ministry/Department

Functional

Creation of a consolidated plan which details out the expected revenue and expenditure of a specific Ministry/Department for a given period of time (generally one financial year) with the objective of efficient use of public resources while effectively achieving the department's objectives

Stakeholder Management and Engagement

Functional

Manage stakeholder expectations and relationships to ensure continuous levels of engagement through communication, negotiation and alignment of their needs with the ministry/department/organisation's short-term and long-term objectives/policy goal

Public Procurement

Functional

Plan and support the purchase of goods, services and works by the government in accordance with established rules and procedures as well as in adherence to the goals and objectives of the project/ministry/department.

Scenario Planning and Analysis

Functional

Understand and develop scenario plans to anticipate and solve for risks and uncertainties the Indian government might face, while managing social interests and government priorities.

Data Collection and Analysis

Functional

Proactively collect, clean, analyse, and communicate data from a range of stakeholders and sources to reach a conclusion and support decision making.

Establishment Matters

Functional

Oversee recruitment, placement and training of public and cadre officials/staff towards high quality and effective administration

People First

Behavioural

Passion for serving people with special care for the marginalized and disadvantaged. Being approachable, welcoming, caring and rising above all biases while interacting with people. Understands the needs of the people and constantly strive to improve the services.

Financial Reporting

Functional

Prepare general-purpose financial statements and disclosure notes in accordance with applicable financial reporting framework

Crisis Situations Management/Disaster Management

Functional

Effectively identify, support, manage, and lead crisis/disaster situation teams and plans.

Report Writing

Functional

Prepares, edits, and presents reports to a range of audiences based on the requirement, considering government procedures, protocols, and guideline

Procedural Compliance - RTI matters

Functional

Demonstrates knowledge, applies, and guides others on RTI matters to maintain procedural compliance, provide reasonable assistance to persons seeking information, and situate the act within a larger good governance framework