Competencies
1088 items
Budget Analysis
Functional
Read, interpret, and evaluate budget documents to understand and evaluate the underlying intent of a budgetary policy.
Project Quality Management
Functional
Understand and apply the three processes of project quality management (quality planning, assurance, and control) in monitoring project metrics against goals, to ensure continuous improvements.
Project Resource Planning
Functional
Develop and assess project resource plans to ensure optimal resource utilisation.
Project Scoping
Functional
Develop project scope statements that include key activities, resource, timelines, and deliverables, to ensure the project is accomplished in a timely manner.
Project After Action Review (AAR)
Functional
Plan, conduct and assess the lessons learned from past successes and setbacks around a particular project with the goal of improving future performance
Stakeholder Management
Functional
Effectively build, engage, sustain, and manage relationships with stakeholders to ensure successful outcomes for short-term and long-term objectives.
Budgeting
Functional
Support, prepare, forecast, and manage the budget for a specific organisation, period of time and/or project, in order to create a financial plan.
Technology roadmapping
Functional
Understand, recognise, design, and visualise a technology roadmap to plan for new and existing technology-focused solutions in the government.
Artificial Intelligence Application
Functional
Understand and apply artificial intelligence (AI) to technological artifacts, while assessing its benefits and challenges.
Change Management
Functional
Understands, contributes and drives the implementation of change management processes required for effectively supporting, planning, implementing, evaluating and sustaining change.
Commitment to the Organisation
Behavioural
Aligns behaviours and interests with the needs and goals of the organisation.
Internet of Things Management
Functional
Understand, identify, interpret, and develop IoT solutions towards pre-determined objectives, and improve existing processes.
Emerging Technology
Functional
Knowledge of developments and new applications of emerging technologies and their benefits, challenges, and applications to government processes.
Gender Sensitivity
Functional
Knowledge and application of theoretical and practical approaches to developing and sustaining gender sensitivity processes required for gender mainstreaming.
Project Integration
Functional
Identify, define, combine and coordinate different processes and activities with project management process groups.
Project Risk Identification
Functional
Identify, prepare and assess for internal and external risk impacting the project using a situational analysis framework to mitigate negative effects and maximise positive effects for project success.
Applied Statistics
Functional
The collection, management, analysis, and interpretation of data, using statistical tools, with the aim of evaluating the effectiveness of policies
Environmental Planning
Domain
Identify, assess and recommend future actions and development proposals that have environmental implications to improve the quality of the environment and the health and welfare of people
Scenario Planning
Functional
Understand and develop scenario plans to anticipate and solve for risks and uncertainties the Indian government might face, while managing social interests and government priorities.
Environmental Impact Assessment
Domain
Demonstrates knowledge of environmental impact assessments in order to oversee and administer EIA processes that help determine the environmental impact of a proposed activity/project.
Public Sector Transformation and Innovation
Functional
Recognises and leverages the need for innovations that will systematically transform the public sector in India, by converting challenges into opportunities for change.
Environmental Legislation
Domain
Understand and demonstrate knowledge in the interpretation and application of environmental legislations in India, to ensure environmental protection and conservation in the short, medium, and long-term.
Institutional Governance
Functional
Applies institutional governance frameworks to strengthen state capacity, while focusing on transparent and accountable public sector governance and institutions.
Programme Implementation
Functional
Describe, draft, and develop programme implementation plans, to achieve predetermined outcomes, objectives, and long-term goals.
Gender and Environment
Domain
Understand, define, and advocate for issues located at the gender-environment intersection, with a focus on identifying and addressing gender gaps in environmental impact management.
Self-Confidence
Behavioural
Belief in own capability to accomplish a task and being able to express confidence in dealing with challenging circumstances, without being arrogant or boastful.
Voluntary Exit Management
Domain
Establish and implement frameworks, guidelines, policies and processes to manage voluntary exits
Workplace Learning Delivery
Domain
Implement workplace learning delivery approaches and solutions to drive performance improvement
Attention to Detail
Behavioural
Having an underlying drive to being thorough and meticulous and to comply with procedures, rules, guidelines, and standards. Digs deeper and strives to reduce uncertainties and errors.
Technology Integration
Functional
Integrate new and emerging technology products, services and developments to enhance human resource (HR) operations and service delivery
Taking Accountability
Behavioural
Takes ownership for outcomes (successes or failures) while addressing performance issues fairly and promptly.
Total Rewards Philosophy Development
Domain
Establish organisation-wide total rewards philosophy, strategies and mechanisms for various employee groups to incentivise the desired behaviours
Talent Management
Domain
Drive talent management strategies and programmes to identify, develop, review and retain talent to meet the current and future organisational needs
Technology-enabled Learning Delivery
Domain
Implement and integrate learning technology to facilitate learning experiences
Strategic Thinking
Behavioural
Ability to understand the dynamic internal and external environment and its impact. Responds to the opportunities and challenges for the betterment of the society.
Rail Operations Control Management
Functional
Manage rail operations and control to achieve and enhance rail service continuity and reliability
Organisational Awareness
Behavioural
Understanding of the organisation’s mandate, structure, policies, processes, norms and its interface with other organisations. It also includes an understanding of the organisation’s informal structures, power dynamics, and constraints.
Rail Operations Enhancement Management
Domain
Formulate rail operations strategies built on rail systems fundamentals, principles and knowledge to drive enhancement of service operations and performance excellence
Workplace Performance Diagnosis
Domain
Assess workplace, organisational and industry context to drive workplace performance
Passenger Train Operations
Functional
Operate passenger train and respond to degraded and emergency train operations in accordance to regulatory and organisational requirements
Leading Others
Behavioural
Ability to engage, energise and enable the team to excel.
Integrity
Behavioural
Consistently behaves in an open, fair, and transparent manner; honours one’s commitments; and works to uphold the Public Service Values.
Cabin Hygiene and Cleanliness
Domain
Perform in-flight cleaning to maintain cabin hygiene and cleanliness according to organisational standards
Ground Support Equipment Safety Audit Inspections
Domain
Perform safety audit inspections on Ground Support Equipment (GSE) to ensure they are functioning according to specifications of Original Equipment Manufacturers (OEMs) and established safety standards
Risk Management
Domain
Develop and implement risk management plans to support the continuity of business operations and services
Wildlife Hazard Management
Domain
Manage wildlife within and around the airports to prevent wildlife strikes
Recruitment Channel Management
Domain
Evaluate recruitment methods to establish the most effective channels in sourcing, selecting and securing candidates
Engineering Contract Management
Domain
Analyse and develop tender requirements to define engineering contract structures, terms and financials
Baggage Lost and Found Operations
Domain
Provide quality services and execute appropriate actions to ensure timely delivery and recovery of lost baggage
Aircraft Take-Off Operations
Domain
Perform take-off roll in accordance with Standard Operating Procedures (SOPs) to ensure safe take-off operations
Project Management
Functional
Plan and manage all aspects of a project, including allocation of people resources, budget and time management, stakeholder engagement and problem resolution
Airfield Specialised Systems Maintenance and Design
Domain
Maintain and enhance airfield specialised systems to meet operational requirements of the airports
Runway Safety
Domain
Ensure safe airside operations to prevent runway incursions, excursions and confusions
Talent Capability Assessment
Domain
Develop talent assessment processes with assessment tools to evaluate employees’ capabilities
Cargo Load Planning
Domain
Develop cargo load plans to ensure safe and efficient loading and unloading of cargo
Stakeholder Engagement and Management
Functional
Manage stakeholder expectations and relationships through effective communication, negotiation and alignment of their needs with the organisation's or human resource (HR) objectives
Flight Disruptions and Irregular Operations Management
Domain
Execute and develop plans to manage flight disruptions and irregular airline operations
Strategic Workforce Planning
Domain
Develop workforce strategies and plans to determine the manpower and capabilities needed for the future
Selection Management
Domain
Facilitate the development and implementation of selection strategies and processes to recruit suitable candidates for the organisation
Skills Framework Adoption
Domain
Drive the adoption, integration and implementation of Skills Frameworks and their components in business and human resources activities throughout the organisation
FRACing process
Functional
Understanding and implementing the competency-driven engagement (C-DE) and FRACing processes, which look at the mapping of roles, activities, competencies, and knowledge resources for every position in the government.
Operational Excellence
Domain
Analyse the effectiveness of human resource (HR) operations, programmes and initiatives, and recommend improvement actions
Learning Technology Design
Domain
Design learning technologies to enhance learning experience and delivery
Onboarding
Domain
Facilitate onboarding programmes to enable the integration and engagement of new hires into the organisation
Conceptual Thinking
Behavioural
Understanding a situation or environment by putting the pieces together and identifying patterns that may not be obviously related. Connecting the dots while resisting stereotyping.
Initiative and Drive
Behavioural
Contributing more than what is expected in the job, refusing to give up when faced with challenges, and finding or creating new opportunities.
Organisational Impact Analysis
Domain
Assess the impact of learning solutions and interventions on organisation's desired outcomes and identify ways to enhance learning effectiveness
Performance Management
Domain
Establish organisation-wide performance management strategies to facilitate performance management, including identification of key performance indicators and employee performance assessment
Organisational Change Management
Domain
Establish change management strategies and policies to plan and facilitate the transition of employees, resources, business processes and operations to a desired end state in a manner that is seamless, sustainable and aligned with business objectives
Organisational Event Management
Domain
Plan and manage the execution of organisation-wide and external events, including pre- and post-event activities
Organisational Strategising
Domain
Making management decisions to establish, review and refine strategic organisational objectives and policies through collation and analysis of relevant organisational and business information
Organisation Management
Functional
Oversee and manage centre operations to drive operational excellence
Seeking Information
Behavioural
An underlying curiosity to know more about things, people, or issues. This includes ‘digging’ for exact information and keeping up-to-date with relevant knowledge.
Learner Profile Analysis
Domain
Assess learner demographics and learning styles to formulate learning design and delivery approaches
Learning and Development Programme Management
Domain
Establish and implement learning and development programmes and channels to facilitate employees' growth and capability building
Learning Strategy Development
Domain
Develop learning strategy and philosophy to drive business performance
Learning Solution Design
Domain
Design and evaluate learning solutions which drive performance enhancement
Learning Space Design
Domain
Design learning environments aligned with desired learning experiences and outcomes
Learning Experience Evaluation
Domain
Assess overall learning experiences to measure effectiveness and drive excellence across all learning activities
Learning Mode Design
Domain
Assess, design and integrate suitable learning modes to drive desired learning experiences
Learning and Development Strategy
Domain
Drive a learning and development culture with strategies to build the organisation's workforce capability
Learning Experience Delivery
Domain
Drive learning delivery activities to facilitate learning experiences, knowledge transfer and skills application
Consultation and Consensus Building
Behavioural
Ability to identify the stakeholders and influencers, seek their views and concerns through formal and informal channels. Build consensus through dialogue, persuasion, reconciliation of diverse views/interests and trusting relationships.
Decision Making
Behavioural
Makes timely decisions that take into account relevant facts, tasks, goals, constraints, risks and conflicting points of view.
Delegation
Behavioural
Delegates responsibility with the appropriate level of autonomy so that others are free to innovate and take the lead.
Result Orientation
Behavioural
High drive for achieving targets and competing against a standard of excellence.
Ground Support Equipment Operations
Domain
Operate Ground Support Equipment (GSE) to provide ramp/technical ramp services to turn around aircraft according to flight schedules
Supervisory Control and Data Acquisition System Maintenance
Functional
Implement preventive and corrective maintenance activities of Supervisory Control and Data Acquisition system
Scheduling and Slot Coordination
Functional
Develop and manage airline schedules and slots by applying optimisation techniques
Third Rail Maintenance
Functional
Implement preventive and corrective maintenance activities of third rail system
Cabin Crew Performance Management
Domain
Manage cabin crew performance to ensure quality of service delivery meets organisational standards
Signalling Auxiliary Devices and Equipment Maintenance
Functional
Implement preventive and corrective maintenance activities of signalling auxiliary devices and equipment
Engineering Standards Audit and Assessment
Domain
Assess engineering project documentation and outcomes to ensure compliance with established standards
Station Air-Conditioning Systems Maintenance
Functional
Implement preventive and corrective maintenance of station air-conditioning systems
Rolling Stock Propulsion Systems Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock propulsion systems
Signal Interlocking Systems Maintenance
Functional
Implement preventive and corrective maintenance activities of signal interlocking systems
Airfield Civil Infrastructure Maintenance and Design
Domain
Maintain and enhance airfield civil infrastructure to meet operational requirements of the airports
Rolling Stock On-board Control Systems Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock on-board control systems
Rolling Stock Power Systems Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock power systems
Cargo Tracking Systems Administration
Domain
Administer and enhance cargo tracking systems to monitor cargo movements during flights and transhipments
Service Branding and Coaching
Functional
Develop strategies to enhance the organisation’s service brand and value proposition
Standard Operating Procedures Development
Functional
Implement and develop Standard Operating Procedures (SOPs) and enforce compliance with SOPs
Flight Dispatch
Domain
Plan and execute flight dispatch activities and identify dispatch issues to ensure optimal and safe flights
Rolling Stock Brake Systems Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock brake systems
Rolling Stock Car Body Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock car body
Personnel and Equipment Operational Readiness
Domain
Maintain and enhance operational readiness of personnel and equipment to respond to emergency situations in line with established performance standards
Rolling Stock Air-conditioning and Ventilation Systems Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock air-conditioning and ventilation systems
Ground Services Training Delivery
Domain
Manage the delivery of ground services training to ensure adherence to Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) of airlines
Rolling Stock Auxiliary Systems Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock auxiliary systems
Market Research
Functional
Conduct market research to identify opportunities for enhancing product suites, services and revenue opportunities for the organisation
Rail Track Inspection
Functional
Plan, coordinate and perform inspection of rail tracks through on-site patrols
Service Planning and Implementation
Functional
Develop and implement strategies and plans for the service operations.
Rail Track Maintenance
Functional
Implement preventive and corrective maintenance activities of rail track
Platform Screen Door Maintenance
Functional
Implement preventive and corrective maintenance of Platform Screen Door
Rail Grinding Vehicle Maintenance
Functional
Implement preventive and corrective maintenance activities of rail grinding vehicle
Airline Marketing
Functional
Plan, develop and implement marketing concepts and campaigns for airlines to drive sales and build brand equity
Multi-function Vehicle Maintenance
Domain
Implement preventive and corrective maintenance activities of multi-function vehicle
Network Systems Maintenance
Domain
Implement preventive and corrective maintenance activities of network systems
Baggage Loading and Unloading Administration
Domain
Manage baggage loading and unloading activities to and from the aircraft in accordance with loading plans and Standard Operating Procedures (SOPs)
Programme Design
Functional
Understand, develop, sustain, and promote evidence-based program design using logical frameworks and theory of change concepts.
Food and Beverage Safety, Hygiene and Security
Domain
Execute and develop food and beverage safety, hygiene and security policies and procedures to reduce safety risks and contamination
Customer Service Delivery
Domain
Anticipate customer needs and provide quality customer services as ambassadors of the airports
Aircraft Performance Management
Domain
Conduct post-flight analysis to develop optimal flight performance parameters
Rolling Stock Bogie Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock bogie
Aircraft Load Planning
Domain
Plan aircraft loads with due consideration for regulatory requirements and safety standards
Low Voltage Power Systems Maintenance
Domain
Implement preventive and corrective maintenance activities of low voltage power systems
Service Leadership
Functional
Champion and role model the organisation’s service vision, mission and values
Heavy Lifting Machinery Operation
Functional
Operate heavy lifting machinery and the appropriate deployment of machinery for maintenance activities
Aircraft Manual Handling
Domain
Operate aircraft to ensure smooth and safe handling during all phases of flights
High Voltage Power Systems Maintenance
Domain
Implement preventive and corrective maintenance activities of high voltage power systems
Food and Beverage Services
Domain
Prepare and serve food and beverages to passengers according to meal sequence flow and organisational quality standards
Fire Protection Systems Maintenance
Domain
Implement preventive and corrective maintenance of fire protection systems
Network Planning and Operations
Functional
Establish profitable flight networks for airlines through optimising airline fleet deployment, adjusting frequency of schedules and identifying optimal departure and arrival times
Heavy Crane Vehicle Maintenance
Functional
Implement preventive and corrective maintenance activities of heavy crane vehicle
Passenger Movement Management
Domain
Manage passenger movements to enable efficient and smooth airport operations
Engineering Train and Rolling Stock Operation
Domain
Operate engineering train, rolling stock and on-board equipment to support maintenance operations
Escalator and Travelator Maintenance
Functional
Implement preventive and corrective maintenance of escalator and travelator
Dangerous Goods Management
Domain
Manage handling of dangerous goods in accordance with regulatory requirements
Drainage, Plumbing and Sanitary Systems Maintenance
Functional
Implement preventive and corrective maintenance of drainage, plumbing and sanitary systems
Airline Operations Management
Domain
Execute and manage operational activities to contribute to the commercial success of airlines
Emergency and Security Communication Systems Maintenance
Domain
Implement preventive and corrective maintenance activities of emergency and security communication systems
Aircraft Dispatch
Domain
Review flight dispatch documents to identify dispatch issues and determine mission continuance
Crisis Communication and Media Management
Functional
Manage communications with the media and/or relevant stakeholders during crises to maintain a positive image of the organisation
Lift Systems Maintenance
Functional
Implement preventive and corrective maintenance of lift systems
Stakeholder Management
Functional
Plan and implement strategies to build and manage constructive and positive relationships with stakeholders
Locomotive Maintenance
Domain
Implement preventive and corrective maintenance activities of locomotive
IT Quality Standards
Functional
Develop, review and communicate a clear, quality expectations and standards within an organisation that are aligned to the company's values and business objectives. This encompasses the setting and implementation of quality expectations for IT products and services delivered to both internal or external clients
Technical Analysis-Financial Securities
Domain
Apply and establish trading opportunities by using quantitative analysis generated from price and volume changes to determine decisions
Business Financial Management
Functional
Manage organisation’s short-term and long-term financial needs. This involves reviewing organisation’s financial risk position and refining the finance and financial risk philosophy of the organisation.
Product/Service Quality Assurance
Functional
Develop, implement and monitor practice of clear quality expectations and standards aligned to the organisation's values and business objectives
Security Governance & Risk Compliance
Functional
Develop and disseminate corporate security policies, frameworks and guidelines to ensure that day-to-day business operations guard or are well protected against risks, threats and vulnerabilities
Stakeholder Management- Contracts
Functional
Manage stakeholder expectations and needs by aligning those with requirements and objectives of the organisation. This involves planning of actions to effectively communicate with, negotiate with and influence stakeholders
Service Information and Results
Functional
Acquire and analyse data and information to enhance the organisation’s service performance
Automatic Fare Collection Gate Maintenance
Domain
Implement preventive and corrective maintenance activities of Automatic Fare Collection gates
Airport and Airline Economics
Functional
Analyse factors affecting the performance of airports and/or airlines operations and recommend actions for improvements
Automatic Fare Collection Sales Devices Maintenance
Domain
Implement preventive and corrective maintenance activities of Automatic Fare Collection (AFC) sales devices
Kitchen Production Scheduling
Domain
Manage production of in-flight meals based on airline and flight requirements
Train Station Operations Management
Functional
Manage the operations of train stations to achieve rail service continuity, safety and reliability
Airport Operations Management
Domain
Manage interconnected airport functions including aircraft operations, airside activities and landside maintenance
Automatic Fare Collection Auxiliary Systems Maintenance
Domain
Implement preventive and corrective maintenance activities of Automatic Fare Collection (AFC) auxiliary systems
Import and Export Documentation Administration
Domain
Manage and execute documentation processes to facilitate the import and export of air cargo shipments
Train Depot Control Management
Functional
Facilitate train depot activities through effective management of depot control operations
Train Fare and Ticket Management
Functional
Implement fare and ticket management, operations and enforcement in accordance to Fares and Tickets Regulations
Financial Planning and Budget Management
Functional
Maximise cost efficiency of organisational operations through financial planning, budget management and optimisation of operations
Call Centre Management
Domain
Implement and manage call centre operations to address queries and needs of customers
Track Access Management
Domain
Monitor and facilitate track access with relevant security and protection measures at appropriate zones in accordance to organisational and regulatory requirements
Flight Planning
Domain
Plan cross-country flights according to regulatory and safety standards
Communication Power System Maintenance
Domain
Implement preventive and corrective maintenance activities of communication power system
Change Management
Functional
Initiate and facilitate organisational changes and business transformation initiatives
Business Development
Functional
Identify new business opportunities to meet commercial objectives of the organisation
Communication Auxiliary Systems Maintenance
Domain
Implement preventive and corrective maintenance activities of communication auxiliary systems
Inclement Weather Operations and Planning
Domain
Manage flight operations, airport activities and affected passengers during inclement weather conditions
Communication Backbone System Maintenance
Domain
Implement preventive and corrective maintenance activities of communication backbone system
Systems Design
Functional
Design systems to meet specified business and user requirements that are compatible with established system architectures, as well as organisational and performance standards
Technology Application
Functional
Integrate technologies into business operations of the organisation to optimise efficiency and effectiveness of processes
User Interface Design
Domain
Design user interfaces for machines and software, incorporating visual, technical and functional elements that facilitate ease of access, understanding and usage. This would involve adding, removing, modifying or enhancing elements to make the user's interaction with the product as seamless as possible
Stakeholder Management
Functional
Manage stakeholder expectations to ensure continuous levels of engagement by identifying and addressing needs, setting service standards and resolving issues in accordance with organisational procedures
Strategic Planning
Functional
Develop organisational strategic plans and provide directions to the organisation
Public Health Policy Development
Domain
Document, evaluate, and develop public health policies for population health and well-being, taking into account the differing interests of stakeholders.
Public Health Surveillance
Domain
Identify, interpret, and manage data and information to monitor public health interventions, while supporting decision-making.
Airline Distribution Channel Strategies
Functional
Develop and implement distribution channel strategies to increase market reach of airlines
Public Health Evidence Collection and Analysis
Domain
Appraise, oversee, and promote the use of contextualised evidence collection and analysis in public health policies programmes, to support and inform interventions.
Process Improvement and Optimisation
Functional
Implement improvements to current processes to maximise efficiency and effectiveness of operations
Baggage Handling Operations
Domain
Manage overall baggage handling operations according to safety standards and Standard Operating Procedures (SOPs)
Embedded Systems Integration
Domain
Implement control systems to perform pre-defined tasks and also real-time monitoring for the real world
Aircraft Landing Operations
Domain
Initiate aircraft descent, approach and landing in accordance with procedures and Air Traffic Control (ATC) instructions to ensure safe landing within the runway environment
Financial Modelling
Domain
Develop financial models and valuation models to arrive at a valuation conclusion
Embedded Systems Interface Design
Domain
Design and set up interface and interconnections from or among sensors, through a network, to a main location, to enable transmission of information
Service Branding and Coaching
Domain
Execute service brand guidelines and drive strategies to enhance the organisation’s service brands and value propositions
Enterprise Architecture
Domain
Operationalise a business strategy on the planning and development of business structures and models to facilitate the evolution of a business to its desired future state. This involves the review and prioritisation of market trends, evaluation of alternative strategies, as well as the strategic evaluation and utilisation of enterprise capability and technology to support business requirements
Manpower Planning
Functional
Develop and implement manpower plans to support strategic and operational needs
Emergency Response Planning
Domain
Plan emergency response procedures to manage incidents and accidents at the airside, terminals and landside
Customer Relationship Management
Domain
Initiate and drive activities to enhance customer relationships and brand loyalty for the organisation
Ground Handling Services and Operations Management
Domain
Identify and manage activities to process passengers, cargo, baggage and supplies for flight operations
Infrastructure Design
Domain
Establish design policies and principles covering elements of connectivity, capacity, security, access, interfacing as well as the translation of that into the specifications, outline and design of IT infrastructure within the organisation, in order to support the business requirements
Human Resource Advisory
Domain
Deliver human resource (HR) advisory and consultancy services to internal and external clients to meet their requirements
Human Resource Strategy Formulation
Domain
Establish human resource (HR) strategies and priorities that are aligned with current and future business needs
Human Resource Practices Implementation
Functional
Implement of human resource (HR) practices by integrating local and international requirements, guidelines and best practices
Flight Check-In Operations
Domain
Assist customers with flight check-in procedures to ensure a seamless and hassle-free process
Cloud Computing Application
Functional
Manage supply chains through cloud computing technologies in order to offer a collaborative framework with centralised storage and contact points, fewer visibility barriers, and opportunities to enact simplified, standardised processes
Competency Framework Development
Functional
Design and develop competency frameworks, ensuring that human resource (HR) programmes are aligned to support their application across organisation levels and functions
Data Design
Domain
Specify and create a data structure or database model, including the setting of various parameters or fields that can be modified to suit different structured or unstructured data requirements, the design of data flow, as well as the development of mechanisms for maintenance, storage and retrieval of data based on the business requirements
Emerging Technology Synthesis
Functional
Monitor, gather data and identify emerging technology trends, developments, products, services and techniques for integration. In addition, perform cost-benefit analysis and evaluation of their relevance, viability, sustainability and potential value add to the business.
Data Management
Functional
Prepare, structure and manage human resource (HR) data and information to assist in the analyses of business and HR issues
Load Control Documentation
Domain
Complete load control documents to facilitate aircraft loading
Cabin Preparation
Domain
Prepare and dress aircraft cabins for departures and ensure safety checks are carried out according to organisational standards
In-Flight Emergency Management
Domain
Administer Safety and Emergency Procedures (SEP) to handle in-flight emergency situations
Airport Collaborative Decision Making Model Application
Domain
Utilise the Airport Collaborative Decision Making (A-CDM) model to enhance airport operations and optimise the capacity of runways, terminals, gates and airspace
Airline Representation and Station Management
Domain
Enforce ground service standards of airlines through monitoring ground service activities and building partnerships with ground handling agents
Ethical Culture
Functional
Foster strong ethical standards in accordance with the ethical principles, financial markets code of conduct, and market practices
Financial Analysis
Functional
Analyse the financial statements and data to provide insights about the financial performance and position of the organisation over time
Internet of Things Application
Functional
Implement Internet of Things (IoT) technologies to drive efficiency and effectiveness of operations
Financial Statements Analysis
Functional
Analyse financial statements in accordance with the applicable frameworks
Digital Marketing
Domain
Develop, execute and evaluate digital marketing strategies and campaigns to promote online presence and deliver value proposition through the use of various digital marketing channels and platforms
Financial Transactions
Functional
Prepare business documentation and cash balances as well as perform payments, collections and remittances in accordance with applicable frameworks and regulatory requirements
Digital Technology Environment Scanning
Domain
Evaluate the digital technology environment and the impact of digital technology development
Financial Investment Analysis
Functional
Evaluate organisations’ profitability and financial health through analysing its financial reports to determine its performance and investment suitability
Digital Technology Adoption and Innovation
Functional
Develop digital technology enhancement projects to support the organisational objectives
Inquiry-based Instruction
Domain
Discuss, investigate and designs inquiry-based learning through 5E learning cycle to induce critical high-level conceptual thinking capacity in students.
Cabin Safety Management
Domain
Assess and manage the safety of aircraft cabins through surveillance and safety checks
Digital Course Development
Domain
Design, develop and deliver an e-learning course that matches learners’ needs by incorporating effective engagement and assessments strategies to capture the level of expertise the learner as obtained from the course.
Flight Deck Communications
Domain
Communicate with Air Traffic Control (ATC), flight crew members and ground personnel using Crew Resource Management (CRM) techniques, conduct flight preparation activities and set up flight decks for take-off
Service Innovation
Functional
Establish service innovation strategies and develop operating systems, policies and processes to support service excellence and innovation
Airline Revenue Management
Functional
Develop and implement pricing strategies and revenue management models to maximise airlines revenues
Behavioural Analysis and Predictive Screening
Domain
Mitigate security threats by deploying behavioural analysis and predictive screening techniques
Flight Performance Data Calculation
Domain
Maintain accurate calculation of flight performance data and assess its implications on flight paths
International Air Transport Association Safety Audit for Ground Operations Implementation
Domain
Maintain safety and reduce risks in ground handling services and operations through the implementation of International Air Transport Association (IATA) Safety Audit for Ground Operations (ISAGO) standards
Airport Infrastructure and Facilities Maintenance and Design
Domain
Maintain and enhance airport infrastructure and facilities to meet operational and service standards of the airports
Cargo Warehousing Operations
Domain
Plan and coordinate warehousing activities to ensure efficient and safe transportation of cargo to and from aircraft
Food and Beverage Quality Audit and Assessment
Domain
Audit and assess the quality of in-flight meals to enhance food and beverage quality and safety
Project Feasibility Assessment
Functional
Assess the business environment and organisational capabilities to evaluate and determine the feasibility of a project
Programme Management
Functional
Manage multiple projects within the organisation to identify efficiencies of common policies, procedures and practices
Proposal Management
Functional
Research, strategise and draft business proposals to respond to business opportunities
Programming and Coding
Functional
Develop technical capabilities to understand, design and write instructions to be processed by computers as software programmes to achieve desired outcomes
Qualitative Analysis
Domain
Formulate research questions and hypotheses, identify qualitative data sources for analysis of securities and provide investment recommendations based on analysis
Project Management
Functional
Perform planning, organisation, monitoring and control of all aspects of an IT programme and the strategic utilisation of resources to achieve the objectives within the agreed timelines, costs and performance expectations. In addition, the identification, coordination and management of project interdependencies, ensuring alignment with and achievement of business objectives
Quality Assurance
Functional
Apply quality standards to review performance through the planning and conduct of quality assurance audits to ensure that quality expectations are upheld. This includes the analysis of quality audit results and setting of follow-up actions to improve or enhance the quality of products, services or processes
Regulatory Compliance
Functional
Comply with policies, procedures, and external regulations
Regulatory and Legal Advisory
Domain
Provide advice to business and management stakeholders on regulatory compliance and legal matters related to support business decision making
Risk Management
Functional
Identify, evaluate and manage risks by developing and implementing risk management strategies, frameworks, policies, procedures and practices
Regulatory Compliance
Functional
Develop, enforce, implement and practice regulatory compliance activities to ensure compliance to legislative and regulatory requirements
Solution Architecture
Domain
Design or refine a solution blueprint or structure to guide the development of IT solutions in hardware, software, processes or related components, to meet current and future business needs. The solution architecture developed may lead to broad or specific changes to IT services, operating models and processes, and should provide a framework to guide the development and modification of solutions
Regulatory Risk Assessment
Functional
Analyse the impact of latest global regulatory developments and relevant laws on organisation’s risk exposure and the overall financial services industry
Strategic Human Resource Management
Functional
Establish strategies, policies and principles aligned to business objectives and leverage on organisational culture to enhance integration and maximisation of employee contributions
Strategic Service Excellence
Functional
Establish strategies and operating principles to consistently meet and manage customer's expectations in order to support business requirements
Product Management
Functional
Create and manage a product roadmap, involving the ideating, planning, forecasting, marketing and management of a product or a suite of products throughout stages of its lifecycle, from its conceptualisation to market entrance and eventual phasing-out. This includes the creation of a new product idea or concept and definition of the product strategy based on a projection of its potential benefits to the customer as well as the review of product performance against milestones and targets set.
Programming and Coding
Domain
Develop technical capabilities to understand, design and write instructions to be processed by computers as software programmes to achieve desired outcomes
Project Management
Functional
Execute projects by managing stakeholder engagement, resources, budgets and resolving problems
Professional and Business Ethics
Functional
Foster strong ethical standards and resolve ethical conflicts in accordance with the relevant principles and processes
Aircraft Weight and Balance Calculation
Domain
Maintain accurate aircraft weight and balance calculations to ensure safe and efficient aircraft operations
Public Health Resource Management
Domain
Identify, allocate, and manage resources for public health projects, policies, and schemes, to ensure health outcomes are achieved in a timely manner.
Engineering Safety and Security Standards
Domain
Design and execute safety and security policies to promote safe working environments for engineering projects
Wagon Maintenance
Functional
Implement preventive and corrective maintenance activities of wagons
Baggage Services Management
Domain
Manage all baggage service operations to deliver baggage to and from aircraft
Ventilation System Maintenance
Functional
Implement preventive and corrective maintenance of ventilation system
Video Surveillance System Maintenance
Functional
Implement preventive and corrective maintenance activities of video surveillance system
Trainborne Automatic Train Control Equipment Maintenance
Functional
Implement preventive and corrective maintenance activities of trainborne Automatic Train Control equipment
Travel Information System Maintenance
Functional
Implement preventive and corrective maintenance activities of travel information system
Monitoring and Surveillance
Functional
Develop and conduct checks and observations to assess adherence to statutory regulations and standards, thoroughness of compliance controls and monitor for irregular activities.
Infrastructure Strategy
Functional
Develop a robust strategy and plan for defining and managing a future-ready IT infrastructure, optimising its capacity, availability and synchronisation to enable an organisation's business operations. This involves evaluating infrastructure models and options for infrastructure components, managing infrastructure investments and facilitating the transformation toward the desired future infrastructure model
Emergency risk communication
Domain
Support, streamline, and evaluate emergency risk communication strategies to communicate risk in a timely manner, while building trust amongst affected populations.
Airside Driving
Domain
Operate vehicles at the airside and verify functionality of vehicles
Innovation Management
Functional
Manage organisation’s ability to respond to internal and external opportunities by using creativity to introduce new ideas, processes and products
Integrated System Design and Application
Domain
Manage systems of interrelated computing devices and systems, mechanical and digital machines, objects and people to allow transfer of data over the network so as to support business requirements
Human-Robot Collaboration
Functional
Implement Human-Robot Collaboration (HRC) applications to enhance the efficiency and effectiveness of work processes
Ground Support Equipment Maintenance
Domain
Manage Ground Support Equipment (GSE) serviceability and availability to meet operational requirements for ground handling services and operations
Human Factors Management
Functional
Identify and mitigate risks of aviation incidents and/or accidents caused by human factors
Public Health Emergency Coordination
Domain
Coordinate and mobilise resources and responsibilities to address all aspects of a public health emergency management cycle, while ensuring consistent communication with emergency response stakeholders.
Cargo Receipt and Inspection
Domain
Process the receipt of cargo in accordance with established guidelines and Standard Operating Procedures (SOPs)
Public Health Communication
Domain
Prepare, evaluate and administer communication strategies to inform and influence individual and community decisions that affect public health outcomes
Education for Health and Wellbeing - Programme Development
Domain
Understand, develop and promote public health programs and strategies to educate and influence beliefs, practices and norms of school systems and local communities to ensure children and young people have access to safe, inclusive and health-promoting learning environments.
Service Challenges
Functional
Develop a framework to manage and mitigate service challenges and feedback from customers
Operational Risk Management
Functional
Develop and implement operational risk management strategies and structure to identify, measure, analyse, control, monitor and report on operational risks
IT Strategy
Functional
Plan, develop and communicate effective inward- and outward-facing IT strategies, solutions and action plans, driven by environment scanning and assessment of the business' future needs and long-term strategic direction. This involves devising internal management strategies and models to support and sustain IT transformations and alignment of IT investments and programmes with the strategy to optimise the business value from IT
Organisational Culture Development
Domain
Facilitate the development of the desired organisational culture in alignment with the organisation's brand and business imperatives
Knowledge Management
Domain
Drive knowledge management through establishing, maintaining and improving processes and systems
Organisational Design
Domain
Develop and facilitate the implementation of organisational design to ensure its effectiveness and alignment with stakeholders' priorities
Marketing Strategy Development
Functional
Perform market research to determine the ideal marketing strategy and positioning of products/servoces
Organisational Diagnosis
Domain
Analyse organisational state and climate to diagnose issues and identify ways to optimise organisation effectiveness
Organisational Analysis
Domain
Evaluate factors that can affect the organization’s performance as well as strategically assessing the organization’s own resources and potential for improvement
Organisational Strategy Development
Functional
Influence the organisation's business strategies from the perspective of human resource (HR) and workforce capability
Portfolio and Investment Risk Management
Domain
Manage relevant risks arising from investment and portfolio management activities to ensure compliance to regulations, investment guidelines and enabling investment objectives to be achieved
Partnership Management
Functional
Build cooperative partnerships with inter-organisational and external stakeholders and leveraging of relations to meet organisational objectives. This includes coordination and strategising with internal and external stakeholders through close cooperation and exchange of information to solve problems
Process Improvement and Optimisation
Functional
Establish systems to discover critical processes and maximise these processes to achieve maximum efficiency in accordance with organisation procedures
Performance Management
Functional
Establish organisation-wide performance management strategies to facilitate performance management, including identification of key performance indicators and employee performance assessment
Trackside Automatic Train Control Equipment Maintenance
Functional
Implement preventive and corrective maintenance activities of Trackside Automatic Train Control equipment
Train Supervisory System Maintenance
Functional
Implement preventive and corrective maintenance activities of train supervisory system
Track Tamping Vehicle Maintenance
Functional
Implement preventive and corrective maintenance activities of track tamping vehicle
Networking
Functional
Identify and establish industry stakeholder relationships at all levels of business operations to further the organisation’s strategies and objectives
Operational Excellence
Functional
Analyse the effectiveness of human resource (HR) operations, processes and initiatives, and recommend improvement actions
Health Research Data Analysis
Domain
Applies public health tools and techniques to analyse public health data, to recommend specific actions towards improving health outcomes and reducing health disparities.
Airport Audit and Compliance
Domain
Audit airport operations to ensure alignment with world-class airport standards
Environmental Audits (EA)
Domain
Assess the environmental operations and procedures (for businesses, governments, or utility companies) to ensure compliance with environmental standards and suggest corrective measures accordingly
Reflective Practice
Domain
Support, interpret, and streamline reflective practices at the workplace, to encourage professional development.
Cabin Loading Activities
Domain
Implement cabin loading procedures to facilitate safe and efficient loading and storage of food, beverages and in-flight meals on aircraft
Microeconomics
Functional
Understand microeconomic theory along with its applications and develop proficiency in econometric tools with the aim of designing effective policies
Operational Excellence
Functional
Analyse the effectiveness of human resource (HR) operations, processes and initiatives, and recommend improvement actions
Airport Safeguarding and Security
Domain
Develop and execute airport safety and security policies to promote a safe working environment and passenger experience
Research Data Management
Domain
Identify, evaluate and present public health data to provide practical insights towards improving public health systems and supporting decision-making processes.
Transport Management System Administration
Domain
Manage and administer process enforcement, analytics, and optimization of Transport Management System (TMS) for moving freight in all modes, including intermodal movements
Service Excellence
Functional
Develop a service framework to manage and address service challenges as well as collaborate with relevant partners to deliver service excellence
Account Management
Functional
Manage, maintain and grow the sales and relationships with a specific customer or set of accounts. This includes in-depth customer engagement, relationship-building and provision of quality solutions and service to address customers' needs efficiently and generate revenue.
Procurement
Functional
Prepare, contribute, and oversee procurement policies across their life-cycle, while identifying and solving bottlenecks through IT and other tools.
Behavioural Finance
Domain
Examine the psychological, social, cognitive and emotional factors in investment
Fire Prevention and Firefighting
Domain
Minimise the risk of fire and maintain operational readiness to respond to emergency situations involving structural fires
Customer Acquisition Management
Functional
Identify, develop, and monitor customer acquisition strategies to promote growth and convert audiences to potential customers.
Book Building
Functional
Identify price options for shares and other securities based on potential investors’ interest levels, as determined by the generation, capture and record of investor demand and supply of subscription rates
Airside Operations Management
Domain
Plan and coordinate airside operational activities to ensure compliance with airside safety standards
Budgeting
Functional
Preparing organisational budgets to support short and long-term business plans through forecasting, allocation and financial policy setting
Innovation Management
Functional
Create value and differentiation through new and improved processes, products and/or services
Flight Watching and Flight Following
Domain
Monitor conditions which may affect the planned completion of flights and propose actions to prevent disruptions to flights
Capital Expenditure and Investment Evaluation
Domain
Assess investments based on alignment with strategies, affordability, acceptable returns and prioritisation of options
Planning and Coordination
Behavioural
Ability to plan, organise and monitor work with effective utilisation of resources such as time, money, and people
Desire for Knowledge
Behavioural
Keen to learn new things and development which improves our skills and knowledge in day to day work.
Innovative Thinking
Behavioural
Open to change, approaches issues differently, offers alternate/out of the box solutions and strives for efficiency by working smartly.
Problem Solving
Behavioural
Understanding a situation by breaking it into smaller parts, organising information systematically, and setting priorities
Developing Others
Behavioural
Genuinely believes in others’ capabilities to develop and takes personal responsibility for their development. Creates a positive environment for learning and provides developmental opportunities for individuals and teams.
Self Awareness and Self Control
Behavioural
Identifies one’s own emotional triggers and controls one’s emotional responses. Maintains a sense of professionalism and emotional restraint when provoked, faced with hostility or working under increased stress. It includes resilience and stamina despite prolonged adversities.
Climate Finance
Domain
Plan, access, deliver, and monitor climate finance at the national level to reduce climate risks and contribute to sustainable development goals.
Productivity and Innovation Strategy (PSI)
Functional
Plan and manage innovative systems to evaluate the productivity in an organization, in order to conduct a diagnosis and formulate innovative strategies
Team-Working
Behavioural
Working together as a unit for the common goal. Building teams through mutual trust, respect and cooperation.
Business Operational Planning
Functional
Plan detailed team/department level activities aligning to the organisation's long term goals
Property and Infrastructural Planning
Domain
Understand, assess and design property and infrastructure plans in order to meet national and international infrastructure development goals, and contribute to public welfare
Public-Private-Individual Partnership Collaboration
Domain
Manage contracts between private entities and public agencies to maximise financial and operational performance and minimise risks
Coaching and Mentoring
Domain
Develop and implement coaching and mentoring approaches to address learner developmental needs
Engineering Project Management
Domain
Manage engineering projects and work areas by setting objectives, project plans, methodologies and timelines to ensure successful outcomes
Data Sharing
Functional
Assess the value of data to achieve a competitive advantage and business objectives
Hazard and Risk Control and Policy Management
Domain
Apply systematic and objective approaches for hazard identification and risk assessment to manage workplace hazards effectively
Data Visualisation
Functional
Implement contemporary techniques, dynamic visual displays with illustrative and interactive graphics to present patterns, trends, analytical insights from data or new concepts in a strategic manner for the intended audience
Airport Service Quality Management
Domain
Implement and drive improvements in service quality standards at the airports
Audit Frameworks
Domain
Develop quality assurance frameworks to meet regulatory requirements
Ground Support Equipment Failure Analysis
Domain
Examine malfunctioning Ground Support Equipment (GSE) to identify and rectify the causes of failures
Macroeconomic Analysis
Domain
Evaluate impact of external factors on the organisation
Service Level Agreement Management
Domain
Assess performance of ground handling agents and form partnerships to deliver efficient ground handling, customer and passenger services
Process Improvement and Optimisation
Functional
Adopt process mining tools to discover critical processes and maximise these processes to achieve maximum efficiency in accordance with organisation procedures
Accident and Incident Response Management
Domain
Deploy appropriate tools, procedures and resources to respond to accidents and incidents efficiently
Airline Crew Scheduling
Domain
Manage crew requirements through efficient crew scheduling
Leadership Development
Functional
Build a culture of strong leadership and drive initiatives to facilitate the development of leadership capabilities in the organisation
Business Negotiation
Functional
Engage in negotiations to reach and create outcomes which support the commercial objectives of the organisation
Data Collection and Preparation
Functional
Collect human resource (HR) data from employees for the purpose of generating business and HR insights
Data Governance-IT
Functional
Develop, implement and practice guidelines, laws, and regulations across the organisation for the handling of data at various stages in its lifecycle as well as the provision of advice on proper data handling and resolution of data breaches
Data Governance- GM
Functional
Establish standards and practices on data governing and review level of compliance with them
Contract Management
Functional
Formalise contracts and/or service level agreements with providers of products and services including measure and manage supplier performance and fulfilment of agreed-upon service level agreements. This includes resolution of contractual issues and maintenance of vendor and/or provider relationships
Cargo Loading and Unloading Administration
Domain
Manage cargo loading and unloading activities to and from the aircraft in accordance with loading plans and Standard Operating Procedures (SOPs)
Data Governance-Learning
Functional
Develop and implement guidelines, laws, and regulations across the organisation for the handling of data at various stages in its lifecycle as well as the provision of advice on proper data handling and resolution of data breaches in a range of complex, ambiguous or multi-faceted contexts
Crisis Management
Domain
Apply strategies designed to enable an organisation to deal with disruptive events by planning for responses to potential crises, establishing monitoring systems and training systems, communicating both internally and externally, and leading recovery processes
Unit Load Devices Operations
Domain
Implement and develop standards for the handling, deployment and maintenance of Unit Load Devices (ULDs)
Data Management
Functional
Prepare, structure and manage human resource (HR) data and information to assist in the analyses of business and HR issues
Cyber Risk Management
Domain
Develop cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant security loopholes and weaknesses, demonstration of the business risks associated with these loopholes and provision of risk treatment and prioritisation strategies to effectively address the cyber-related risks, threats and vulnerabilities identified to ensure appropriate levels of protection, confidentiality, integrity and privacy in alignment with the security framework
Data Mining and Modelling
Domain
Establish and deploy data modelling techniques to support narrative and predictive analytics efforts and identify trends and patterns for simulation and forecasting purposes
Data Analytics System Design
Functional
Integrate the use of data analytics in the production environment for the identification of bottlenecks and system improvements
Data Storytelling and Visualisation
Functional
Combine data insights, and dynamic visual displays with illustrative and interactive graphics and narrative representative formats to present patterns, trends, meanings, messages and analytical insights from data or new concepts in a strategic manner
Data Analytics
Functional
Apply data extraction and analytic methods to analyse and evaluate financial and non-financial information and provide business intelligence
Livelihoods Design
Domain
Design and advocate for livelihood interventions that respond appropriately and ethically to various needs, including but not limited to psychosocial and mental health, social, and financial.
Gender Equality
Domain
Understand, identify, and advocate for gender equality in development programmes, through the design and implementation of gender strategies.
Sustainable Energy Infrastructure Design
Domain
Identify, plan and design urban sustainable energy-efficient public infrastructure.
Forestry Livelihood Management
Domain
Understand the need, importance of designing, managing, conserving and repairing forests and associated resources (forest-dependent SMEs) for human and environmental benefits.
Climate-Resilient Development
Domain
Identify, evaluate, select, implement, and adjust actions to reduce climate vulnerabilities and improve development outcomes.
Tax Computation
Functional
Compute Goods and Services Tax, and tax liabilities
Passenger Information Systems Management
Domain
Implement and manage effective Passenger Information Systems (PIS) to provide relevant and timely information to passengers and members of the public
Cash Flow Reporting
Functional
Maintain business units’ cash flow reports by consolidating data and performing analysis on cash inflow and outflow
Tax Controversy Management
Domain
Respond to tax queries from the authorities with completeness, relevance and accuracy
Aircraft Movement Management
Domain
Direct aircraft on the ramps by using appropriate manual and systems cues
Change Management
Functional
Manage organisational change management systems to drive organisational success and outcomes by preparing, equipping and supporting adoption of change
Sustainability Management
Domain
Plan, develop and roll out of an organisation-wide sustainability strategy. This includes the assessment of the organisation's utilisation and/or consumption of energy and other resources, vis-a-vis the availability and stability of supply sources and external best practices and standards in sustainability. This also includes the on-going monitoring and tracking of energy and/or resource-consumption over time, to identify impact on the organisation's internal and external environment as well as potential improvements in energy- or resource- efficiency.
Airside Safety
Domain
Develop and execute airside safety policies to promote a safer working environment at the airside
Channel Management
Domain
Manage new and existing distribution channels for financial services products and services to ensure channel performance and effectiveness
Tax Compliance
Functional
Evaluate tax computations and systems to ensure compliance with statutory tax obligations
Customer and Passenger Handling and Care
Domain
Manage delivery of customer and passenger services to meet ground services standards of airlines
Computational Modelling
Domain
Develop, select and apply algorithms and advanced computational methods to enable systems or software agents to learn, improve, adapt and produce desired outcomes or tasks. This also involves the interpretation of data, including the application of data modelling techniques to explore and address a specific issues or requirements
Taxation Laws
Domain
Analyse impact of evolving tax legislation on business environment
Route Forecasting and Development
Functional
Identify flight routes for airlines through the detailed study of airline performance, route profitability, competitors, revenue potential and future business strategies
Prevention of Gender-based Violence (G-BV)
Domain
Understand, describe, and promote integration of gender-based violence (G-BV) principles within development projects, with a special focus on violence against women and girls (VAWG).
Conflict Management
Functional
Build consensus, maintain the best interests of the organisation and utilise knowledge of conflict management techniques to diffuse tensions and achieve resolutions effectively
Transfer Pricing
Domain
Determine the price for goods and services at which different divisions of a company transact with each other
Climate Change Policy Design
Domain
Plan and design climate change mitigation policy instruments (voluntary, regulatory, and market-based), geared towards climate-compatible development.
Tax Implications
Functional
Assess tax implication of changes in tax laws
Food Waste Management
Domain
Manage activities for the disposal of food waste in aircraft and central kitchens
Gender-sensitive Disaster Risk Management (DRM)
Domain
Understand, define, and integrate gender sensitive policies and practices into disaster risk management projects.
Tax Risk Management
Domain
Review tax risk frameworks to ensure risks are minimised and managed properly
Data Analytics
Functional
Organise and analyse structured or unstructured data to create insights systematically
Climate Change and Health
Domain
Understand and describe the impact of climate change on human health, to enhance climate resilience, adaptation, and mitigation efforts.
Cybersecurity
Functional
Understand, develop and apply cybersecurity policies and procedures to ensure protection against cybersecurity risks and vulnerabilities, and to respond to cybersecurity breaches
Security Strategy
Domain
Establish the organisation's security vision, strategy and initiatives to ensure adequate protection of assets. This involves the planning, implementation and review of enterprise-wide security controls which includes policies, processes, physical infrastructure, software and hardware functions to govern and preserve the privacy, security and confidentiality of the organisation's information and assets
Aircraft Turnaround Coordination
Domain
Conduct activities to prepare and turn around inbound aircraft for outbound flights
Data and Statistical Analytics
Functional
Identify data sets for application of statistical techniques to analyse and interpret large complex data to uncover trends or patterns in order to locate and define new process improvement opportunities
Succession Planning
Functional
Develop succession strategies for critical roles in alignment with organisation’s strategic direction and priorities
Aircraft Emergency Management
Domain
Command and control aircraft during emergency situations in accordance with Safety and Emergency Procedures (SEP)
Data Ethics
Functional
Apply legal and ethical principles in the collection, use, storage and disposal of data
Baggage Security Screening Operations
Domain
Screen baggage in accordance with 100 percent Hold Baggage Screening (HBS) standards to facilitate detection and prohibition of explosives and security threats
Data Protection Management
Functional
Develop and implement a Data Protection Management Programme to comply with the Personal Data Protection Act 2012
Health Strategy Plans
Domain
Develop, review, and oversee health strategy plans to monitor the progress of national health policies, schemes, and missions, while supporting key stakeholders.
Scientific Communication
Domain
Interpret and communicate science themes to a range of audiences, to support decision-making, while influencing policy-agendas.
Health Programme Evaluation
Domain
Understand, propose, and oversee healthcare-specific programme evaluations, to improve health systems, programmes, and organisational performance aligned with the Indian Public Health Standards.
Health Project Management (PM)
Domain
Understand, support, and evaluate project management methodologies in public healthcare projects, to eliminate bottlenecks while solving key healthcare challenges.
Health Research Proposal Development
Domain
Define, develop, and evaluate healthcare research proposals, to investigate challenges that may arise while identifying areas of interest in public health.
Policy Implementation
Functional
Support and drive policy implementation to create appropriate policy systems that align government priorities.
Management of Public Organisations
Functional
Oversee management processes within the administrative system through the creation of an appropriate institutional framework for supporting, planning, implementing, and evaluating national plans to enable effective delivery of public services
Resource Allocation
Functional
Support, determine, and adapt resource allocation to citizen priorities using relevant tools and techniques, while ensuring there is no under-utlisation of resources.
Policy Stakeholder Engagement
Functional
Identify, plan and involve community engagement to implement actions/policy designed to better serve the public while making efficient use of limited public resources.
Assessment Instrument Design
Domain
Understand theory and practice of assessment methodologies; design competency-based assessment instruments across both behavioural and functional competencies; run reliability and validity tests in a tech-based implementation environment.
Gender and Energy
Domain
Understand, define, and contribute to planning and designing of energy policies to promote gender-equal impact.
Health Outcomes Measurement
Domain
Define, evaluate, and measure health outcomes to support evidence-based decision making towards pro-poor health approaches.
Career Framework Design
Domain
Establish career frameworks to provide pathways to facilitate employees' career development and progression within the organisation
Compensation Management
Domain
Manage the implementation, review and administration of compensation to employees
Competency Framework Development
Domain
Design and develop competency frameworks within organisation, ensuring that human resource (HR) programmes are aligned to support their application across organisation levels and functions
Conduct and Behaviour Management
Domain
Manage the conduct and behaviour of the employees according to the organisation's code of conduct, values, ethics and disciplinary procedures
Contingent Workforce Management
Domain
Develop and implement organisational strategies and plans to manage contingent workforce effectively
Contract Development and Management
Domain
Manage contract creation, evaluation, negotiation, tendering to maximise operation and financial performance of an organisation
Customer Relationship Management Operations
Domain
Manage and analyse customer data to foster long-term relationships with customers and drive sales growth
Behaviour Change Facilitation
Domain
Drive mindset shifts and behaviour changes to sustain learning initiatives and interventions
Benefits Management
Domain
Manage the implementation, review and administration of benefits to employees
Career Coaching
Domain
Provide career coaching programmes to develop talent
Strategy Implementation
Functional
Evaluate the impact of critical business functions, conduct situational analysis and formulate, review and refine business function strategies
Tax Advisory
Domain
Apply relevant and holistic tax advisories for better strategic management
Technology and Systems Application
Functional
Apply and integrate evaluated technologies into the organisation’s operations or processes to achieve the desired outcomes
Technology Infrastructure Management and Integration
Functional
Evaluate the latest available technologies to integrate into existing operations so as to improve customer service, reduce costs and streamline supply chains
Technology Road Mapping
Functional
Plan short-term and long-term goals with specific technology solutions to help meet those goals in order to make capital out of future market needs
Service Level Management
Functional
Plan, monitor and manage service provisions for the achievement of agreed service level targets
Threat Analysis and Defence
Domain
Enable and conduct analysis of malicious threats, to examine their characteristics, behaviours, capabilities, intent and interactions with the environment as well as the development of defence and mitigation strategies and techniques to effectively combat such threats
Software Design
Functional
Create and refine the overall plan for the design of software, including the design of functional specifications starting from the defined business requirements as well as the consideration and incorporation of various controls, functionality and interoperability of different elements into a design blueprint or model which describes the overall architecture in hardware, software, databases, and third party frameworks that the software will use or interact with
Workplace Optimisation
Functional
Plan and manage the work spaces to encourage collaboration and build organisation culture
Accreditation Structure Management
Domain
Design accreditation structures and award learning qualifications based on assessments of alignment with accreditation requirements
Assessment Design and Implementation
Domain
Design and implement assessment methods and tools to evaluate learner progress
Learning Research Data Analysis
Domain
Analyse research data, interpret results generated and link them to the research question or related findings in scientific literature to derive new insights
Research Design
Functional
Evaluate existing research literature to understand the existing body of knowledge, identify gaps or issues, translate them into research questions and design research studies to investigate and test hypotheses
Research and Information Synthesis
Functional
Identify, source and interpret information from various sources to obtain deep understanding of specific field or area to identify patterns, uncover insights, integrate findings into recommendations and/or guide decision-making
Strategy Planning
Functional
Develop organisational strategies and policies by analysing the impact of internal and external influencing factors and seeking consultation from relevant stakeholders
Risk Assessment
Functional
Perform assessment of risks, including fraud risks, through understanding the client’s business
Carbon Pricing
Domain
Identify, develop and communicate carbon pricing policy with the aim of reducing greenhouse gas emissions in pursuance of national climate change mitigation goals, and aligning with the climate pledge in the Paris Agreement, 2015.
Health Promotion
Domain
Create, evaluate and communicate health promotion programs and strategies designed to enable people to increase control over and to improve, their health knowledge, attitudes, skills to reach a state of complete physical, mental and social well-being
Ethics
Functional
Understand and apply ethics in the public sector, to solve ethical dilemmas and ensure prevalence of public sector values.
Industry Networking
Domain
Establish broad external networks to enhance the organisation's value proposition and access to a community of professionals and potential candidates
Intellectual Property Management
Domain
Evaluate, determine and implement organisational intellectual property rights to mitigate potential infringement
Involuntary Exit Management
Domain
Establish and implement frameworks, guidelines, policies and processes to manage involuntary exits
Job Analysis and Evaluation
Domain
Define and evaluate job requirements and expectations against specific metrics, structures or systems
Labour Relations Management
Domain
Manage labour relations to support, enhance and strengthen the relationships amongst trade unions, work councils and employee forums
Group Dynamics Facilitation
Domain
Assess group profile and dynamics to inform learning facilitation and group interaction approaches
Health and Wellness Programme Management
Domain
Develop and implement employee health and wellness programmes to promote a healthy and productive workforce
Human Resource Service Quality Management
Functional
Develop and implement human resource (HR) service management frameworks, incorporating service quality standards, agreements and metrics
Human Resource Systems Management
Functional
Establish and manage effective and efficient human resource (HR) management systems
Employee Communication Management
Domain
Formulate overall employee communication strategies and facilitate conversations to ensure effective and timely dissemination of pertinent information to employees
Employee Engagement Management
Domain
Drive employee engagement programmes to facilitate commitment from employees to organisational values, vision and objectives
Employee Mobility Management
Domain
Establish policies to facilitate employee movements according to legal, organisational and professional requirements and guidelines
Employee Relationship Management
Domain
Strengthen employee relationships and facilitate resolutions to conflicts and disputes
Employer Branding
Domain
Facilitate programmes to communicate Employee Value Proposition to new hires and prospective hires into the organisation
Executive Remuneration Management
Domain
Manage the design and implementation of executive remuneration for executives of the organisation
Digital Marketing and Communication
Domain
Develop digital outreach plans and marketing collaterals to communicate and enhance the organisation's employer brand
Diversity and Inclusion Management
Domain
Develop strategies and programmes to create an diverse and inclusive workplace where individual differences are accepted and respected
Empathy
Behavioural
Empathy is about being able to accurately hear out and understand the thoughts, feelings and concerns of others, even when these are not made explicit.
Communication Skills
Behavioural
Articulates information to others in a language that is clear, concise, and easy to understand. It also includes the ability to listen and understand the unspoken feelings and concerns of others.
Environment and Social Governance
Domain
Understand the latest industry and/or client standards regarding Environment and Social Governance (ESG) and undertake ESG research activities and document findings
Service Orientation
Functional
Identify, establish, and streamline citizen needs and expectations to ensure service quality and address any issues that might come up.
Service Management
Functional
Demonstrate and apply the knowledge of key service management processes to monitor and evaluate resource management, strategic plans, as well as the role of citizens in service delivery.
Service Delivery
Functional
Demonstrate and apply customised service delivery practices to ensure tasks are successfully completed in a timely manner.
Conflict Resolution
Functional
Understand, determine, and apply a range of conflict resolution strategies, considering the nature of the scenario and the needs and expectations of citizens, while taking responsibility for issues.
Service Quality and Satisfaction
Functional
Identify, propose, and develop solutions for service quality, through the lens of the citizen, while determining service satisfaction through key indicators and metrics.
Aquatic Resource Conservation
Domain
Designing programs and policies for the preservation of ecosystems in our oceans, seas, and coastal waterways with a view to protect the natural environment and the interests of communities who are dependent on these areas
Quality Assurance Management
Domain
Designs and manages QA systems to ensure adult and active-learning practices are incorporated into learning management systems through continuous process improvements.
Change Management
Functional
Identify required changes and perform a risk assessment to develop and implement a change-management strategy for effectively supporting, evaluating and sustaining organisational change.
Environmental Crisis Communication
Domain
Develop, Streamline and Evaluate crisis communication plans and strategies to communicate information in a timely manner and help stakeholders make better decisions, increasing trust among affected communities
Customer Service Metrics
Functional
Describe, apply, and review a range of customer service metrics to monitor and improve the performance across the customer journey.
Customer Solutions
Functional
Identify and analyse the issues/concerns customers encounter and prepare solutions for the same, while using customer relationship management systems.
Customer Liaison
Functional
Understand, categorise, and evaluate customer touch points to develop customer journey maps and oversee a customer’s experience.
Multilateral Environmental Agreements(MEAs)
Domain
Provide technical and administrative support for the development, management and monitoring of multilateral environmental agreements to tackle international environmental and climate challenges more effectively
Biodiversity Management
Domain
Design, Implement and Evaluates programmes and policies for the protection, conservation and management of wildlife and ecosystems to protect the environment and the communities that depend on it.
Investment Promotion
Domain
Plan, Prioritise and Drive policies and partnerships to present a positive and informed picture of investment opportunities to attract and retain foreign as well as domestic investment in the short and long term
Investment Facilitation
Domain
Manages and Monitors processes that contribute towards an efficient, predictable and investment-friendly business climate to improve economic growth and living standards
Marketing Culture
Functional
Understand, analyse, and create a marketing culture to audit the existing culture in an organisation, while anticipating and proposing improvements.
Warehouse Maintenance and Housekeeping
Domain
Maintain Material Handling Equipment (MHE) and tools in warehouse operations
Warehouse Inventory Control and Audit
Domain
Regulate outflows and inflows of stocked items as well as shipment, loading and storage activities using inventory control systems, methodologies and tools
Market Risk Management
Functional
Identify, monitor and manage risks arising from movement in market prices such as foreign exchange rates, interest rates, credit spreads, equity and commodity prices, cash flow and liquidity positions
Risk Management and Administration
Functional
Identify, assess and prioritise risks and apply resources to mitigate risks and impact of incidents
Material Flow Modelling
Functional
Analyse the inflow and outflow of material, substance or product flows across different industrial sectors or within ecosystems to achieve optimisation
Supply Chain Solutioning/Modelling/Planning/Strategising
Functional
Develop new operating models and solutions for customers to manage their supply chain needs as well as improve inventory levels, delivery time and cost saving
Warehousing or Cargo-related Occupational Health and Safety Management
Domain
Manage warehouse or cargo-related workplace safety and health objectives and targets in compliance to regulatory requirements
Engineering Installation Design
Functional
Produce engineering plans for the installation and assembly of new products using a systematic approach to design. It also includes seeking endorsement from key stakeholders
e-Logistics IT Solutioning
Functional
Integrate internet-based technologies with back-end processes to improve logistics operations and develop new logistic management practices to support technological advances
Customer Management
Functional
Manage customers across the customer lifecycle to guide customer interactions, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth
Cross Docking
Domain
Transfer inbound materials, goods and products from receiving docks to shipment docks for outbound deliveries
Logistics Solution Design Thinking
Functional
Construct solutions based upon logic, imagination, intuition and systemic reasoning to explore possibilities of what can be and create desired outcomes that benefit the organisation and customers when designing logistics solution
Pricing for Warehouse Services and Operations
Domain
Provide open or closed-book pricing based on warehouse fixed and variable costs, financials, and profit and loss requirements of organisation
Warehouse Facility Security Control
Domain
Establish risk analysis, physical and personal security, access control, emergency response and disaster recovery in warehousing operations
Logistics Solution Product/Project Management
Functional
Manage activities to meet project requirements and translate to plans that deliver ontime, on-budget learning and integration that organisations need
Warehouse Automation Application
Domain
Apply computer software and/or automated equipment to improve efficiency of warehouse operations
Market Liquidity and Counterparty Matching
Domain
Determine price sensitivity of bid and offer quotes from market participants to negotiate and match the best available bid quotes with offer quotes between two counterparties using effective negotiation strategies in client conversations
Risk Analytics
Functional
Utilise quantitative methods, stress testing approaches and risk modelling to support robust integrated risk management frameworks and methodologies
Environmental Protection Management
Domain
Establish policies and procedures for sustainable environment practices covering green procurement, gas emissions, disposal methods, product quality standards and regulatory compliance
Market Research and Analysis
Domain
Develop market analysis frameworks and objectives to guide and conduct analyses of market trends, developments, competitive factors and economic changes to identify useful business insights, drive economic decisions and forecast market needs
Transportation Hub or Control Centre Administration
Functional
Optimise logistics operations including provision of transportation services and optimal use of resources
Price Verification and Profit Analysis
Domain
Perform independent price verification by using mark-to-market methodology to verify front office positions and adjust profit and loss reports to reserve for valuation adjustments.
Underwriting Profitability and Efficiency Management
Functional
Manage profitability and effectiveness of insurance underwriting function according to organisation's strategies
Livestock Cargo Administration
Domain
Arrange transportation of livestock cargo including documentation, cargo inspection and compliance with regulatory requirements
Pricing for Transportation Services and Operations
Domain
Apply knowledge in transportation services and operations together with understanding of needs of shippers and consignees to develop reliable and affordable transportation pricing models
Trust Structuring
Domain
Derive the most suitable trust structures which maximise distribution of dividends and/or required benefits to beneficiaries
Contract Preparation, Evaluation, Negotiation and Tendering
Functional
Manage contract creation, evaluation, negotiation, and tendering to maximise operation and financial performance of an organisation
International Trade Legislation Compliance
Domain
Identify all aspects of international trade processes and foreign and multilateral trade laws for regulatory compliance
Attribution Analysis
Domain
Analyse portfolio and fund manager performance, identify specific portfolio performance factors, and apply attribution analysis methods
Container Loading and Unloading Administration
Domain
Conduct cargo operations associated with interpretation and application of instructions, regulations, procedures and information associated with loading, unloading, stuffing, unstuffing, stowage and care of cargo
Collateral Management
Domain
Reduce risk by reviewing collateral documentation for completeness and validity, performing collateral valuation and margin call calculations and resolving reconciliation breaks
Information Technology and Network Security
Functional
Manage organisation’s network and data security, ensuring an ongoing rigorous review of the organisation’s digital, cyber and application security and IT network infrastructures, to ensure multiple layers of defences to protect proprietary data from attack and the organisation’s reputation
Autonomous Logistics Design and Application
Functional
Identify suitable models in the design and implementation of autonomous machines in existing operations, as well as formulate and present validating strategies for management’s approval and review and refine them on a continuous basis
Fund Accounting
Domain
Manage fund accounting to record, match and settle transactions, establish prices of securities, monitor and process corporate actions, process unit holders’ records, prepare net asset valuation report of funds and fund financial reports
Client Investment Suitability
Domain
Determine client suitability, financing needs, risk management requirements, investment objectives and propose relevant sales opportunities
Freight and Cargo Claim Administration
Domain
Perform claim documentation and procedures including filing and monitoring of claims and claim resolution
Bulk Cargo Administration
Functional
Manage and administer transportation for unpacked commodity cargo (both liquid and dry) in large quantities
Cargo Lifting
Domain
Conduct cargo operations associated with heavy lift freight including oversized loads
Material Management (Planning, Sourcing, Use, Disposal)
Domain
Establish plans, organisation procedures and controls of flow of materials from the point of origin to the point of consumption and disposal
Trade Finance Management
Domain
Perform trade finance products processing and manage trade financing procedures by identifying appropriate solutions that minimise trade risks
Cargo Tracking System Administration
Domain
Perform processes in tracking of cargo movement via various forms of transport
Order Fulfilment Administration
Functional
Administer receiving, processing, delivery and optimisation processes for orders in order to support business and customer requirements
Trading Management
Domain
Perform trades and take positions in various products in accordance with trading plans
Personal Finance Advisory
Functional
Advise customers on suitable in-house financial solutions, based on analyses of their personal financial needs
Transportation Equipment Handling
Domain
Operate different types of transport equipment including conveyors, cranes and industrial trucks for the movement and storage of materials
Corporate and Business Law Application
Functional
Identify and apply business laws and regulations within organisation and respond to legal and regulatory changes to ensure compliance
Insurance Claims Handling
Domain
Handle assessment and investigation of insurance claims to ensure efficiency and effectiveness of claims functions and reduce risk exposure
Warehouse Layout Design
Domain
Develop warehouse locations, designs and layouts for storage area segregation with consideration for the characteristics and capabilities of different load handling and storage equipment
Risk Appetite and Goals Setting
Functional
Determine and manage the organisation’s risk appetite in a way that aligns with strategic objectives
Shipment Load Planning and Palletisation/Consolidation
Domain
Optimise pallet load configuration and consolidation for shipments
Market Specialisation
Functional
Apply market and industry knowledge to key service offerings as well as understand relevant laws and regulations in relevant markets to be able to customise advice to clients
Warehouse Management System Administration
Domain
Apply Warehouse Management System (WMS) methodology, covering technical deliverables and business processes for internal controls, as well as provide user guides and trainings
Time Sensitive Cargo Delivery Management
Domain
Plan and manage transportation of cargo with time-sensitive delivery window
Warehouse Performance Measurement
Domain
Identify key performance indicators and performance benchmarking in warehouses for optimal processes, customer relations activities, quality levels, asset usage and costs
Event Logistics Administration
Functional
Manage and administer activities through deployment and withdrawal of resources according to schedule to ensure efficient supply of customer to the product and the supply of facilities to and from event sites
Enterprise Database System Administration
Functional
Manage database design, architecture, optimisation, deployment, troubleshooting as well as capacity planning, refinement of logical design, handling of back-up and recovery plans, in order to support business requirements
Electronic Trading System Management
Domain
Demonstrate good grasp of electronic trading key drivers and perform market analysis activities to establish a seamless system to allow investors and traders to place trades and monitor performance
Deal Syndication and Arrangement
Domain
Identify and assess syndication opportunity based on size and risk levels, invite other lenders for syndication and arrange for finalise loan syndication through legal means
Customer Acceptance Checking and Onboarding
Functional
Assess customer acceptance suitability by conducting Know Your Customer, Anti-Money Laundering, Customer Due Diligence (KYC/AML/CDD) checks and fraud assessments
Logistics Process Quality Management
Functional
Apply processes to align all components of business to quality requirements of the organisation in order to maximise quality and reduction of waste
Product Advisory
Functional
Develop, maintain and convey detailed and specialised product knowledge as well as keep abreast of emerging product knowledge to address organisation requirements
Warehouse Facility Management
Domain
Manage policies and procedures for warehouse facility operations, including budgeting, security, safety and health requirements
Logistics Solutions Marketing
Functional
Plan, implement and control business activities to conduct buying and selling of product offerings or services between buyers and sellers of logistics services
Retail Logistics Administration
Functional
Manage and administer modern distribution systems, create movement plans, manage availability of infrastructure in order to ensure profitability is maximised by the logistics systems
Logistics Solutions Sales
Functional
Identify customer needs, evaluate these needs and identify probable solutions so as to sell logistics solutions and services to solve the needs of customers
Warehouse Administration
Domain
Execute warehouse task scheduling, record maintenance and information coordination with internal and external stakeholders
Risk and Compliance Reporting
Functional
Develop regulatory documents required to meet regulatory reporting requirements and obligations
Equipment Maintenance
Domain
Perform equipment maintenance including preparation, preventive and breakdown maintenance
Market Profiling
Functional
Segment the markets, select the targeting strategies and tactics, profile the target segments and develop the positioning strategies as well as implementation activities
Transportation Route and Schedule Planning
Functional
Optimise transportation resources for route scheduling and dispatching using vehicle fleet management systems
Price Stabilisation
Domain
Facilitate price stabilisation via successful placement of shares in accordance with regulatory guidance to minimise short term price fluctuations, which includes disclosing and disseminating all material information which could affect the issue price
Vertical Programme Management
Functional
Manage logistics/supply chain programmes and customers in niche areas
Logistics Operations Research and Planning
Functional
Adopt advanced quantitative methods to analyse, design, plan and control logistics systems in order to support business requirements
Pricing for Cargo Services and Operations
Domain
Apply knowledge in cargo rating together with understanding needs of shippers and consignees for developing reliable and affordable transportation solutions
Underwriting Process
Functional
Structure policy terms in accordance with an organisation's rating, price and risk tolerance to develop risk evaluation considerations for applications
Contract and Vendor Management
Functional
Draft, negotiate and formalise contracts with vendors and/or service providers, including measuring and managing vendors and/or service providers performance according to contracts and established standards, resolving contractual issues, and maintaining vendors and/or service providers relationships
Information Technology Application Support and Monitoring
Functional
Provide Information Technology (IT) application and security support by troubleshooting issues, identifying root causes, performing trend analysis and/or monitoring performance, to ensure issues are resolved.
Automation Design
Functional
Manage control systems and information technology to reduce the need for human work in the production of goods and services in order to streamline operations in terms of speed, reliability and product output
Hazardous Materials Identification System (HMIS) Administration
Domain
Establish procedures and documentation using Hazardous Materials Identification System (HMIS) for control and audit
Cold Chain Operations Administration
Domain
Perform processes involved in cold chain management which include packaging and material handling equipment for storage and during transportation
Block Trading
Domain
Structure block trades, perform due diligence, bid on block trades, and finalise transactions
Freight Insurance Administration
Domain
Perform freight insurance documentation covered for goods during shipment including cargo insurance purchased directly from shippers or third-party insurers
Cargo Issuance and Dispatch
Domain
Maintain conditions and stipulated requirements for compliance before issuance and dispatch of imported cargo
Material Handling Equipment (MHE) Handling
Domain
Operate mechanised material handling equipment including the movement, storage, control and protection of materials, goods and products
Trade Processing, Fund Settlement and Treasury Transaction Processing
Domain
Demonstrate the ability to validate appropriate fund terms and transfers, monitor and review the smooth delivery of securities to buyers, perform settlement, rate verification, reconciliation and post-trade confirmation activities including reporting transactions that have not been cleared or are unusual
Cargo Security Control
Domain
Maintain security in cargo environment including legislations and regulatory requirements
Mergers and Acquisitions Management
Functional
Analyse Mergers and Acquisitions (M&As) strategically to identify and evaluate opportunities for increasing the organisation’s valuation
Transaction Documentation for Prospectus Development
Functional
Prepare prospectus documents by gathering relevant information for development
People Performance Management
Functional
Implement effective performance management procedures to drive individual objectives and achievement of team goals
Credit Assessment
Domain
Assess borrower or customer’s credit worthiness and credit risk based on internal credit guidelines to determine suitable credit structuring options
Post-Trade Monitoring and Risk and Capital Management
Domain
Monitor daily profit and loss and positions in the trading books, and formulate hedging strategies to manage associated financial risks
Contract and Vendor Management
Functional
Manage contract creation, execution and analysis to maximise financial and operational performance and minimise risks
Intellectual Property (IP) Management
Functional
Establish organisational IP goals, manage and implement collation of IP materials to support IP reviews and registration processes
Service Challenges
Functional
Develop a framework to manage and mitigate service challenges and feedback from customers
Infection Control and Hospital Hygiene
Domain
Establish, supervise and evaluate infection prevention and control (IPC) procedures to prevent patients and health workers from healthcare-associated infections (HAIs) and combat antimicrobial resistance (AMR) towards improved health outcomes of individuals and communities
Auditing, Evaluation and Service Design
Domain
Implement, evaluate and develop healthcare audit standards and compliance processes to objectively assess the effectiveness of processes (such as governance, accountability, control and risk management ) towards quality healthcare delivery and patient safety.
Healthcare Quality Management
Domain
Assess, monitor and apply quality standards to ensure personnel and internal processes are channelized to deliver high-quality evidence-based healthcare services, that take into account the preferences and aspirations of and minimises risk for individuals, to achieve improved health outcomes for individuals and communities.
Public Health Nutrition Practice
Domain
Describe, monitor, and administer public health nutrition practices, to address nutrition issues, and build local and national capacity for public health nutrition interventions.
Knowledge Management
Functional
Maintain and develop knowledge management practices for an organisation, to improve performance, anticipate risks and opportunities, and create a collaborative knowledge sharing culture.
Strategy and Process Management- IP
Domain
Establish, supervise and evaluate IP policies and processes to protect the organization's innovative products/services/processes and strengthen the organization's competitive edge to stimulate and ensure fair competition and foster an environment of creativity and innovation
Procurement Coordination and Performance Assessment
Domain
Prioritize and partner with suppliers, contractors and industry peers on procurement processes and practices to ensure goods/services are procured in a timely, efficient and cost-effective manner
Enforcement- IP
Domain
Manage, monitor, and resolve instances involving the unauthorized use, duplication or sale of materials or products that are legally protected as IP to deter violations and to foster an environment of credibility, creativity and innovation
Financial Investment Research and Analysis
Domain
Conduct and oversee research and evaluation studies to enable and support investment decision making towards harnessing potential investment opportunities
Investment Data Analysis and Reporting
Domain
Apply and evaluate data analytics solutions towards efficient and reliable data management and reporting to facilitate data driven decisions on investment analysis
Trade Compliance
Domain
Manage and monitor trade policies, procedures and standards to ensure organisation-wide compliance with domestic and international shipping requirements, custom regulations and trade laws
Environment Health
Domain
Develop, Implement and Evaluate recommendations and programmes for the management of health risks stemming from environmental factors towards long-term human health and environmental quality
Personnel Training
Functional
Crafting programs that equip a specific group of people (trainees) with the competencies required for a specific task/ set of tasks
Investment Facilitation for Development
Domain
Propose and oversee tools, policies, and processes to smoothen the establishment and operation of an investment in order to support the mobilization and channeling of resources with the aim of achieving sustainable development at the regional and national levels
Life cycle assessment
Domain
Develop, review and communicate life cycle approaches to ensure greater understanding and adoption of life cycle thinking towards sustainable consumption and production
Clean Technologies
Domain
Designing programs and policies which reduce or eliminate at source any nuisance, pollution, or waste, and help save raw materials, natural resources, and energy, thereby increasing performance, productivity, or efficiency while minimizing negative effects on the environment.
Customer Experience Management (CEM)
Functional
Documents, supports, and develops customer experience management strategies, keeping in mind the needs and behaviours of customers as well as customer relationships.
Land-use planning
Domain
Develop, Implement and Review programmes and policies to improve, and strengthen planning, manage and strengthen systems for land use, towards sustainable management of these resources
Renewable Energy Technologies
Domain
Develops knowledge, policies and programmes to promote the applications of renewable technologies towards cleaner energy sources
Water Resource Management
Domain
Plans, design and Implement programs and policies for the efficient management and conservation of water resources to ensure an adequate quality and supply for drinking, sanitation services, energy and health of water-dependent ecosystems.
Accounting
Functional
Efficient processing and implementation of reports, statements and financial schemes to ensure high-quality financial information and service to help the growth of the organization
Investment negotiation and mediation
Domain
Oversee and encourage application of rules, guidelines and ethical frameworks in investment agreements to settle disputes arising from the investment activities to nurture friendly Investor-State relationships in the long term
Trade Finance Risk Management
Domain
Manage and prioritise trade finance instruments and strategic partnerships to minimise risks in international trade
Procurement Policy Development
Domain
Evaluate and Develop public procurement strategies, tools and guidelines to support procurement capability, stakeholder engagement and capacity development
Contract Administration and Management
Domain
Manage, analyze and oversee the process of contract creation, execution and contract modification to minimize financial and quality concerns in order to ensure operational and financial integrity of the organization
Forest Management
Domain
Designing programs and policies for the protection, conservation, rehabilitation and upkeep of forest areas with a view to protect the natural environment and the interests of communities who are dependent on these areas
Coastal Management
Domain
Designing programs and policies for the protection, conservation, rehabilitation, and upkeep of coastal areas with a view to protecting the natural environment and the interests of communities who are dependent on these areas
Audit and Due Diligence-IP
Domain
Conduct and oversee a comprehensive and periodic review of protected and protectable intangible assets in accordance with IP laws to assess liabilities and risks in order to properly utilise IP assets for market dominance and profitability
Advocacy and Representation
Domain
Advance the interests of the marginalised and/or vulnerable within the community regardless of mode of delivery
Care Assistance
Domain
Provide care, assistance and training in Activities of Daily Living (ADLs)
Client Supervision
Domain
Provide supervision and oversight of clients
Conflict Management
Domain
Build consensus and utilise knowledge of conflict management techniques to diffuse tensions and achieve resolutions effectively and maintain the best interests of the organisation
Intervention Implementation
Domain
Perform the appropriate interventions based on client's needs, conditions and care plan
Para-counselling
Domain
Provide para-counselling to clients within an agreed counselling framework
Support Service to Children and Youths
Domain
Provide support services to children and youths to ensure their overall well-being
Support Service to Persons with Disabilities
Domain
Identify and understand needs and concerns of people with physical, emotional, learning and intellectual disabilities and their families
Support Service to Seniors
Domain
Provide support services to seniors, their families and caregivers by identifying and understanding their needs and concerns
Case and Care Planning
Domain
Use different models and approaches for developing case and care plans to support clients' needs in accordance to organisational practices
Casework Evaluation
Domain
Evaluate effectiveness and efficiency of casework interventions
Casework Intervention
Domain
Provide systematic approaches to casework interventions
Care-giving
Domain
Provide quality caregiving to create a nurturing, caring and safe environment that supports children’s learning and development
Child Functional Needs Assessment
Domain
Assess the child's functional needs for appropriate intervention
Classroom Management
Domain
Apply and adapt classroom management strategies to facilitate delivery of interventions and the achievement of desired functional outcomes
Early Intervention Principles and Practices
Domain
Understand and apply different approaches and models of early intervention childhood care and education, as well as the social dynamics of learning in an early intervention context
Family and Caregiver Engagement
Domain
Recognise the central role of the family in every child's life and develop strategies for family engagement, nurturing trust and rapport and building capabilities in them to co-deliver interventions
Health, Safety and Nutrition
Domain
Understand health, safety, nutritional and hygiene standards and procedures, and implement the appropriate course of action to protect and support children
Individualised Intervention Planning and Implementation
Domain
Develop and implement intervention plans that integrate the goals, needs, interests and capabilities of children with the desired functional outcomes
Natural Learning Environment Design
Domain
Create natural and quality learning environments that promote the achievement of desired outcomes
Change Management
Functional
Initiate and facilitate organisational changes and business transformation initiatives
Financial Management
Functional
Manage organisation’s short and long-term financial needs. This involves reviewing an organisation’s financial risk position and refining the finance and financial risk philosophy of the organisation
Manpower Planning
Functional
Identify the talent needs arising out of the organisation's strategic intent, identify the fulfillment and manage the process within the time and cost parameters
People Management
Functional
Manage the recruitment, performance and development of staff
Risk Management
Functional
Oversee compliance to policies, frameworks and procedures in the department to ensure the integrity of operations and manage risks
Strategy Implementation
Functional
Develop implementation plans to achieve organisation and department strategies and goals
Strategy Planning
Functional
Analyse and interpret the environment and develop department and organisation strategies and policies, in consultation with relevant stakeholders
Group Work Evaluation
Domain
Evaluate group work processes and specialised intervention strategies for quality and effectiveness of outcomes
Group Work Intervention
Domain
Deliver group work programmes and services to achieve effective outcomes
Group Work Assessment and Planning
Domain
Perform client assessments, develop and plan group work processes and specialised intervention strategies to achieve effective outcomes
Learning Framework Development
Domain
Design and maintain a framework for identifying and meeting the learning needs of students, staff, professionals and the public.
Learning Programme Evaluation
Domain
Evaluate the effectiveness of learning experiences and modify the teaching approaches and materials accordingly
Learning Programme Design
Domain
Plan and design learning experiences that are intellectually and academically engaging while imparting skills and competencies in students, staff, professionals and the public
Learning Programme Delivery
Domain
Deliver learning experiences according to the profile and learning needs of the students, staff and/or professionals
Collaborative Practices Across Disciplines and Sectors
Domain
Understand services, contributions and perspectives from other organisations, settings, disciplines and professionals, and apply integrated approaches to deliver interventions to clients
Diversity Awareness and Management
Domain
Apply awareness and sensitivity in working professionally with diverse individuals, groups and communities
Emergency Response and Crisis Management
Domain
Develop and implement emergency response and crisis management plans and policies, provide guidance on policies and plan development
Ethics, Values and Legislation
Domain
Apply conduct, ethics, values and relevant legislation to uphold the integrity and reputation of the organisation and the profession
Practice Supervision
Domain
Provide professional supervision to supervisees to develop their practice capabilities and competencies
Professional Consultation
Domain
Provide guidance or professional assistance in response to requests from clients, other professionals, external organisations and the general public
Reflexive Practice
Domain
Conduct regular self-assessment of own competencies and interactions with others within different systems and take the necessary actions to continuously develop as a professional
Resilience and Self-care
Domain
Understand the actions and activities that will enhance overall health and well-being to enable continued practice as a professional in the sector
Social Sector Policy Influence
Domain
Understand policies applicable in the social sector as well as the process of policy development and influence their development and implementation
Stakeholder Management
Domain
Plan and implement strategies to build and manage constructive and positive relationships with stakeholders
Social Policy Evaluation
Domain
Evaluate existing social policies to determine currency, relevance and alignment to national priorities and social needs
Social Policy Implementation
Domain
Manage the social policy implementation process to ensure alignment with the overarching policy intent
Social Policy Development
Domain
Develop social policies that are current, relevant and aligned to national priorities and social needs
Social Policy Formulation
Domain
Analyse research, social trends and impact of programmes and services to frame social policy issues and implications
Practice Evaluation
Domain
Evaluate current and emerging psychological services and initiatives for improvements, adaptations or adoption to advance professional practice
Psychological Assessment
Domain
Select, apply and interpret psychological assessment methods and tools appropriate to the individuals and groups
Psychological Intervention
Domain
Implement psychological therapy or other interventions appropriate to the presenting problems and the psychological, biological and social circumstances
Psychological Formulation
Domain
Develop psychological formulations that are informed by theories and evidences about relevant individual, systemic, cultural and biological factors
Report Writing - Psychological Practice
Domain
Integrate, organise and document the essential facts and observations of a case in a manner that is clear, coherent and in the best interest of the client
Research into Professional Practice Translation
Domain
Review findings from research studies, formulate recommendations to inform gaps in policies, research and professional practice and translate research results into professional practices
Social Service Programme Evaluation
Domain
Evaluate the effectiveness of social service programmes in meeting the needs of the clients and communities
Social Service Programme Development
Domain
Develop social service programmes using intervention concepts and frameworks that serve the needs of the clients and community
Social Service Programme Implementation
Domain
Implement effective social service programmes that serve the needs of the clients and community
Volunteer Recruitment
Domain
Conduct volunteer recruitment activities
Volunteer Programme Management
Domain
Manage volunteer programmes, operations and logistics and develop volunteer programmes for the organisation
Volunteer Programme Evaluation
Domain
Evaluate the effectiveness of volunteer programmes in meeting its stated objectives
Volunteer Retention and Engagement
Domain
Conduct volunteer engagement and develop strategies to engage and retain volunteers
Mentoring for Youths
Domain
Provide guidance to youths to facilitate their holistic development
Youth Development
Domain
Apply the understanding of the development stages of youths in the context of youth work to develop strategies and approaches to safeguard and promote the best interests of youths
Youth Outreach
Domain
Interact and engage with youths in diverse settings through platforms and activities that interest them
Deterrence
Domain
Perform actions to deter undesired outcomes
First-aid
Domain
Provide first-aid support and determine the situation for escalation
Incident Response
Domain
Establish procedures to manage and analyse incidents
Confidentiality Management
Functional
Develop a set of rules to control access to information
Documentation
Functional
Write clear, concise and readable reports supported by facts and evidence
Information Collection
Functional
Gather and measure data on topics targeted to answer relevant questions
Media Storage Record Maintenance
Functional
Record essential information identified to meet governance principles
Contract Management
Functional
Manage contract creation, evaluation, negotiation, and tendering to fulfil contractual requirements for the bidding organisation
Financial Management
Functional
Manage organisation’s short and long-term financial needs
Innovation Management
Functional
Respond to external or internal opportunities and apply creativity to introduce new ideas, processes or technology
Marketing Management
Functional
Manage organisation's marketing plans
Stakeholder Management
Functional
Monitor and maintain constructive relationships with stakeholders by influencing their expectations appropriately to help a business move toward its stated goals
Strategic Planning
Functional
Develop organisational strategic plans and provide directions to the organisation
Environment Observation
Domain
Measure situations by discerning the environment
Threat Observation
Domain
Describe contemporary threats by discerning suspicious activities
Capability Development
Functional
Provide personnel with support for professional development
Conflict Resolution Management
Functional
Manage conflicts and disagreements efficiently to reach compromise and agreements
Performance Management
Functional
Manage the performance of personnel to achieve organisation's performance targets
Arrestation
Functional
Apply appropriate apprehension techniques on suspects during the committing of unlawful acts
Canine Handling
Functional
Deploy dogs for security patrols
Contingency Management
Functional
Manage resources to handle uncertain and emergency situations
Crowd and Traffic Control Management
Functional
Manage crowd and traffic flow
Executive Protection
Functional
Provide protection services to moderate risk security environment
Firearm Handling
Functional
Handle firearms in accordance to standard operating procedures
Guard and Patrol
Functional
Perform guard and patrol duties to ensure the security of guarded facilities and eliminate prevailing security threats
Manpower Planning
Functional
Manage security resources to meet organisation's goals and objectives
Security Escort
Functional
Perform security and cargo escorts from collection points to designated places safely
Security Event Management
Functional
Plan and coordinate security operations of specific events
Security Operation Compliance
Functional
Manage operations that comply with the relevant legal requirements in the security industry
Security Screening Management
Functional
Conduct security screening activities to ensure the security of guarded facilities and mitigate prevailing security threats
Self-defence
Functional
Apply appropriate physical intervention tactics and techniques during hostile situations
Quality Assurance and Audit
Domain
Methodological approaches to carry out security audits
Security Risk Analysis
Domain
Methodological approaches to identify and solve security-related problems
Security Threat Research
Domain
Establish procedures for gathering, analysing and interpreting information about security threats and present findings to relevant stakeholders
Access Control Management
Domain
Manage access points of entry for different levels of authorised entries
Alarm System Management
Domain
Detect alarm activations and respond appropriately
Robotics and Automation Application
Domain
Apply and integrate evaluated technologies into organisational operations or processes to achieve desired outcomes and reduce reliance on manual tasks
Security Surveillance Management
Domain
Obtain and record surveillance information accurately using appropriate surveillance equipment in accordance with relevant legal and organisational requirements
Customer Care
Functional
Support, interpret, and prioritise customer experiences through customer relationship management, to provide customer care and build customer-centric organisations.
Technology Transfer- IP
Domain
Manage and evaluate research findings, IP assets and agreements between research institutions and commercial partners to ensure that new scientific and technological developments are easily accessible to promote innovation, job creation and economic growth
Portfolio Management- IP
Domain
Develop and maintain an IP portfolio to organize and manage IP and maximize its value to give a competitive edge to the organization and expand investment and partnership opportunities
3D Modelling
Domain
Generate 3D models using a variety of modelling software to represent characteristics of a real-world system.
Additive Manufacturing
Functional
Design and apply additive manufacturing workflows to create three-dimensional objects
Agile Software Development
Domain
Plan and implement Agile methodology and the use of adaptive and iterative methods and techniques in the software development lifecycle to account for continuous evolution, development, and deployment to enable seamless delivery of the application to the end user
Air Conditioning and Mechanical Ventilation Systems Maintenance
Functional
Implement preventive and corrective maintenance of air-conditioning and mechanical ventilation systems
Applications Development
Domain
Develop applications based on the design specifications; encompassing coding, testing, debugging, documenting and reviewing and/or refining it across the application development stages in accordance with defined standards for development and security.
Applications Integration
Domain
Integrate data or functions from one application program with that of another application program - involves development of an integration plan, programming and the identification and utilisation of appropriate middleware to optimise the connectivity and performance of disparate applications across target environments
Asbestos Removal
Functional
Formulate asbestos removal plans for the removal of asbestos from the workplace to minimise exposure and protect the health of all involved
Asbestos Risk Management
Functional
Formulate management plans and implement control measures for the management of asbestos
Behavioural Safety Management
Domain
Manage behavioural safety programmes in an organisation
Biophilic Design in Built Environment
Functional
Design buildings with the objective of connecting nature using natural elements to the built environment
Building Information Modelling Application
Domain
Use Building Information Modelling to make design, project and operational information accurate, accessible and actionable
Building Management System Implementation and Control
Domain
Implement Building Management System (BMS) to integrate overall building systems to improve the efficiency and productivity of management
Change Management
Functional
Plan and systematic execution of processes to facilitate the transition of individuals, teams and organisations to a desired end state in a manner that is seamless, sustainable and aligned with business objectives. This includes the redirection of resources, business processes, finances and operating models, as well as stakeholder engagement to facilitate implementation and maximise adoption.
Commissioning and Start-up Management
Functional
Manage the commissioning and start-up of new or modified equipment, components and systems into operational modes
Computational Design
Functional
Use programming and computational strategies for design processes to enable design optioneering, automation and optimisation
Computational Modelling
Domain
Develop, select and apply algorithms and advanced computational methods to enable systems or software agents to learn, improve, adapt and produce desired outcomes or tasks. This also involves the interpretation of data, including the application of data modelling techniques to explore and address a specific issues or requirements
Computer Vision Technology
Domain
Develop and deploy vision analytics algorithm and spatial sensing and/or reasoning systems
Condition-based Assets Monitoring Management
Functional
Formulate and implement condition-based maintenance procedures to enhance organisation maintenance regimes and operational reliability
Configuration Tracking
Domain
Track systematically and manage changes and revisions in software projects to ensure that all changes are accounted for and to protect assets against unauthorized change, diversion and inappropriate use
Continuous Integration and Continuous Deployment
Domain
Manage the planning, building, testing and integration of codes, and deployment of software changes and updates into a live environment
Contract Administration and Management
Functional
Develop contracts to determine suitable conditions of contract, and optimise the contract administration and management process taking into consideration the nature of the project
Control System Programming
Domain
Develop capabilities in areas of communications and remote operations by programming logic circuits and erasable programmable read-only memory for ships, rigs and/or conversions
Cyber and Data Breach Incident Management
Domain
Detect and report cyber and data-related incidents, identify affected systems and user groups, trigger alerts and announcements to relevant stakeholders and efficient resolution of the situation.
Cyber Forensics
Domain
Develop and manage digital forensic investigation and reporting plan which specifies the tools, methods, procedures and practices to be used. This includes the collection, analysis and preservation of digital evidence in line with standard procedures and reporting of findings for legal proceedings
Cyber Risk Management
Functional
Develop cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant security loopholes and weaknesses, demonstration of the business risks associated with these loopholes and provision of risk treatment and prioritisation strategies to effectively address the cyber-related risks, threats and vulnerabilities identified to ensure appropriate levels of protection, confidentiality, integrity and privacy in alignment with the security framework
Data Centre Facilities Management
Domain
Manage and maintain data centre resources, facilities and/or physical infrastructure to ensure smooth, stable and sustainable operations within data centres. This includes monitoring and managing energy supply requirements, availability and consumption, ensuring the necessary resources are in place to support a stable power supply and day-to-day management of data centre equipment. This involves the management of the physical environment / conditions within the data centre and implementation of security measures to safeguard the integrity of the data centre
Data Design
Functional
Specify and create a data structure or database model, including the setting of various parameters or fields that can be modified to suit different structured or unstructured data requirements, the design of data flow, as well as the development of mechanisms for maintenance, storage and retrieval of data based on the business requirements
Data Engineering
Domain
Develop and implement efficient and stable processes to collect, store, extract, transform, load and integrate data at various stages in the data pipeline. This also involves processing varying amounts of data from a variety of sources and preparing data in a structure that is easily access and analysed according to business requirements
Data Migration
Domain
Plan and perform activities to migrate data between computer storage types or file formats
Database Administration
Domain
Perform Installation, coordination and upgrading of databases and database servers, performance monitoring and troubleshooting. This includes monitoring user access to database and optimisation of database performance, planning for backup and recovery, archived data maintenance and reporting
Demand Analysis
Functional
Devise frameworks to assess market dynamics and execute analyses to uncover demand outlook of products or services
Design for Safety
Domain
Develop designs and solutions to ensure compliance with Design for Safety (DfS) regulations while safeguarding the safety and health of users, stakeholders and the general public
Disaster Recovery Management
Functional
Develop and implement internal policies, processes and arrangements to guide and enable the prompt recovery of critical IT infrastructure and systems following a crisis or disaster. This includes monitoring the efficiency and effectiveness of response to significant incidents or disruptions and reviewing the organisation's disaster recovery plan and processes.
Embedded Systems Programming
Domain
Program an embedded system using permitted programming interfaces provided by the system to support creation of devices that do not operate on traditional operating systems
Engineering Contract Management
Functional
Analyse and develop requirements to define contract structures, terms and financials
Equipment and Systems Installation and Commissioning Management
Functional
Manage installation and testing to determine readiness for commissioning of systems
Failure Analysis
Domain
Examine the electrical and physical defects evidence to verify the causes of failure as well as identify the failure modes
Geotechnical Engineering Management
Domain
Manage the design, technical specification, selection, modification and troubleshooting of geotechnical equipment, structures and systems to provide geotechnical engineering discipline support to construction, maintenance and project teams
Green Building Strategy Implementation
Domain
Develop environmental sustainability plans throughout the building lifecycle through the development, implementation and review of sustainability strategies to enhance environmental performance
Incident and Accident Investigation
Domain
Investigate workplace incidents and accidents based on root cause analysis and identification of corrective actions to prevent recurrences
Indoor Environmental Quality Improvement
Domain
Manage Indoor Environmental Quality (IEQ) through the identification and analysis of conditions inside buildings
Infrastructure Deployment
Domain
Set up, deploy and decommission infrastructure components and associated equipment in accordance to a set plan and established safety and/or quality procedures. This includes the assessment and preparation of appropriate site locations, infrastructure, the development of an installation plan, layout at the site, the testing of on-site systems, infrastructure components, equipment and the correction of issues and/or malfunctions
Infrastructure Support
Domain
Provide services to end users by systematically identifying, classifying and troubleshooting technical issues and incidents that disrupt and impact their day-to-day business activities, within a specified timeframe. This also includes implementing an end-to-end problem management process to analyse underlying problems, advising on infrastructure related upgrades and improvements and developing user guides and training materials
Installation and Assembly
Functional
Install equipment and system components by evaluating product specifications and manufacturers’ recommendations and aligning them with the needs of the project
Integrated Digital Delivery Application
Domain
Drive the adoption, integration and implementation of Integrated Digital Delivery (IDD) technologies to manage projects and building life-cycle efficiently from digital design, digital fabrication, digital construction to digital asset delivery and management
Intelligent Reasoning
Domain
Design and build intelligent machine reasoning systems that can integrate, make sense of, and act upon heterogeneous sensory information sources, using domain knowledge accumulated in respective industries
Internet of Things Management
Domain
Interrelate computing devices, equipment and machines’ data in a networked environment to provide specific solutions
IT Asset Management
Functional
Manage, optimise and protect the organisation's IT assets. This includes the timely purchase, deployment, categorisation, maintenance and phase out of IT assets within the organisation in a way that optimises business value. Also includes development and implementation of procedures to guide the proper handling, usage and storage of IT assets to limit potential business or legal risks
Lifts and Escalators Systems Design
Domain
Design energy-efficient lifts and escalators
Network Administration and Maintenance
Domain
Monitor network in order to provide for optimum levels of network performance and minimisation of downtime. This includes detection, isolation, recovery and limitation of the impact of failures on the network as well as provision of support to system users through ongoing maintenance information sharing and training
Network Configuration
Domain
Configure network hardware and software components according to organisational guidelines and technical requirements. This includes the implementation and configuration of multiple servers, network devices and network management tools as well as the management of user network access to ensure stable and reliable network operations
Network Security
Domain
Design and configure network systems to ensure the integrity of network infrastructure through the use of appropriate protection, detection and response mechanisms
Network Slicing
Functional
Create logically partitioned networks from a shared infrastructure to provide optimised and customised services for different users based on service level agreements
Business Continuity
Functional
Develop internal infrastructure to ensure organisational resilience and maintenance of the availability, stability and integrity of critical systems, processes and stakeholders that support and drive key aspects of the business. This includes the planning, designing and testing contingency plans and setting up of internal systems and structures which are ready to respond to potential threats and maintain desired levels of continuity.
Pattern Recognition Systems
Functional
Develop and apply intelligent pattern recognition systems and techniques to analyse data and derive useful hidden patterns to solve problems
Engineering Performance Management
Domain
Evaluate and optimise network, system and/or software performance against user and business requirements. This involves the introduction and utilisation of new tools and mechanisms to gather, analyse and fully optimise performance data. This also includes the initiation of controls, modifications and new investments to enhance end-to-end performance of ICT components, systems and services
Plumbing, Sanitary, Drainage and Gas Systems Design
Domain
Apply hydraulic and fluid dynamics principles to design efficient plumbing, sanitary, drainage and gas systems by understanding principles of fluid flow, interaction between fluid layers and pipe materials, and losses in transmission
Problem Management
Functional
Manage the lifecycle of problems to prevent problems and incidents from occurring, eliminate recurring incidents and minimise impact of unavoidable incidents
Process Validation
Domain
Verify that processes are reproducible and consistent in delivering quality products according to specifications, and in line with international regulations
Process Validation - Procurement
Functional
Verify that processes are reproducible and consistent in delivering quality products according to specifications and in line with international regulations
Product Testing Management
Functional
Develop product testing protocols and procedures based on product specifications to test and determine the full characteristics of product profiles
Project Coordination
Functional
Coordinate project activities and workflows in collaboration with project teams and relevant stakeholders, as determined by project plans, to fulfil expected project outcomes and objectives
Project Management - Engineering
Functional
Manage engineering projects and work areas by setting objectives, project plans, methodologies and timelines to ensure successful outcomes
Quality Assurance Management
Domain
Establish and implement quality assurance (QA) parameters and procedures to ensure compliance with the organisation’s Quality Management System (QMS) requirements
Quality Control Management
Domain
Establish and implement quality control (QC) systems and procedures to ensure the quality of products meet desired levels of standards and compliance at all stages
Quality Engineering
Domain
Create, deploy and maintain quality-related systems, processes and tools to establish an environment that supports process and product quality
Radio Frequency Engineering
Functional
Design, deploy and maintain radio frequency infrastructure for IT systems and wireless communication networks
Risk Management - Workplace Safety and Health
Domain
Apply appropriate methodologies to assess workplace safety and health risks within an organisation
Robotic and Automation Technology Application
Domain
Integrate robotic and automation technologies in the Built Environment, including construction, operations and maintenance to enhance productivity and precision and to reduce reliance on manual tasks
Security Administration
Functional
Administer, configure and update of security programmes and mechanisms, including the application of system patches to ensure that enterprise assets are adequately protected against threats. This also includes the authorisation, management and monitoring of access control permissions and/or rights to various IT facilities
Security Assessment and Testing
Domain
Conduct threat modelling, vulnerability assessment and penetration testing to reveal vulnerabilities or lapses in the existing systems or security mechanisms and evaluate the extent to which systems are able to protect the organisation's data and maintain functionality as intended
Security Education and Awareness
Domain
Drive security education and awareness in an organisation by providing advice and guidance on potential risks, mitigation strategies and best practices. This includes development of communication strategies and training materials to ensure employee adoption and adherence to security policies and standards
Security Programme Management
Domain
Develop and manage security solutions, products and services through technology innovation, experimentation and collaboration. This includes security programme planning, developing and testing new security capabilities and implementing security technologies and programmes
Self-learning Systems
Domain
Design and develop self-learning systems using reinforcement learning and evolutionary learning techniques
Smart Facilities Management
Domain
Integrate digital technologies and smart automation into facility operations and maintenance to optimise efficiency and performance
Software Configuration
Functional
Configure software products and apply scripts and automation tools to integrate and deploy software releases to various platforms and operating environments. This includes subsequent modifications to software configuration, based on outcomes of systems and/or configuration tests
Software Testing
Functional
Assess and test the overall effectiveness and performance of an application, involving the setting up of suitable testing conditions, definition of test cases and/or technical criteria
Solar Photovoltaic Energy Assessment
Functional
Assess feasibility of solar Photovoltaic (PV) installations for buildings based on location and energy assessments
System Integration
Functional
Develop and implement a roadmap and specific integration solutions to facilitate integration of various ICT components and optimise inter-operability of systems and their interfaces. This includes the integration of various architectural components such as networks, servers, system platforms and their interfaces
Test Planning
Domain
Develop a test strategy and systematic test procedures to verify and ensure that a product, system or technical solution meets its design specifications as well as the performance, load and volume levels set out. This includes the ability to define when different requirements will be verified across the product life stages, the tools used to perform the test, the data and/or resources needed to conduct the tests and testware in test cases, test scripts, test reports and test plans required
Text Analytics and Processing
Domain
Identify, extract and analyse text data using text analytics solutions to discover themes, patterns and trends
Threat Intelligence and Detection
Functional
Monitor intelligence-gathering and anticipate potential threats to an ICT system proactively. This involves the pre-emptive analysis of potential perpetrators, anomalous activities and evidence-based knowledge and inferences on perpetrators' motivations and tactics
Vendor Management
Functional
Manage vendor relationships by ensuring performance as per contracts, operations within standards established by the organisation such as adherence to safety, security, and compliance standards
Warehouse Space Utilisation
Functional
Optimise spaces for storage of items in warehouses
Workflow Management
Functional
Manage operations to ensure timely and quality delivery of construction outcomes
Learning and Development
Functional
Develop knowledge, skills and abilities of self or employees to support the capability development needs of the organisation
In-Flight Customer Services
Domain
Provide quality customer services to ensure comfort and safety of passengers during flights
Benchmarking
Domain
Compare organisational performance to other organisations and industries
Capital Management
Functional
Calculate capital adequacy ratios to determine capital buffers necessary for the bank or financial institution, while optimising returns on capital based on capital allocation strategies
Procurement
Functional
Develop and apply procurement processes related to the solicitation of technology services through external providers. This includes the review of proposals, setting of vendor selection guidelines, risk assessment through appropriate audits and tests and selection of external service providers based on stipulated evaluation criteria
Environmental Quality Monitoring (EQM)
Domain
Understand, assess and analyse the quality of environmental parameters in the preparation of environmental impact assessments and develop information for reporting to national policymakers, international forums and the public
Organisational Design
Domain
Develop and facilitate the implementation of organisational design to ensure its effectiveness and alignment with stakeholders' priorities
Policy Implementation and Revision
Functional
Identify priority areas for policy development and evaluate existing policies to determine currency and relevance before implementing policies
Policy Implementation and Revision
Functional
Identify priority areas for policy development and evaluate existing policies to determine currency and relevance before implementing policies
Chromatography Equipment Operation and Control
Domain
Operate chromatography systems in biopharmaceuticals manufacturing facilities
Cleaning and Sterilising
Domain
Clean and sterilise equipment, systems and materials for biopharmaceuticals production
Consumer Intelligence Analysis
Functional
Devise frameworks for consumer intelligence analysis to develop an understanding of customer knowledge from various customer touch points, for example, Customer Relationship Management (CRM), Point-of-Sale (POS) and e-Commerce systems
Content Management
Functional
Create, curate and manage the organisation's web assets and content using appropriate systems and platforms to engage prospects and customers on the organisation's value propositions
Content Strategy
Functional
Develop a content strategy to include the conceptualisation and mapping of digital storyboards as well as the optimisation of content delivery parameters to market the organisation's products and services
Control Room Operations Management
Domain
Perform control room operations in order to monitor and control process units and utilities in a safe and reliable condition by using process control Distributed Control System (DCS)
Customer Behaviour Analysis
Functional
Devise customer behaviour analysis tools and approaches and perform analysis on information pertaining to customer behaviours
Customer Experience Management
Functional
Develop and implement a cohesive end-to-end customer journey and experience to engage a population of customers with changing profiles, demands and buying patterns
Automated Process Control
Functional
Use automated process control to reduce process variations and detect process deviations
Autonomous Systems Technology Application
Domain
Integrate autonomous systems and technologies in operational workflows, including processes, maintenance, logistics and plant surveillance, to enhance productivity and precision, and reduce reliance on manual tasks
Bioreactor Operation and Control
Domain
Operate bioreactors in biopharmaceuticals manufacturing facilities
Business Development
Functional
Explore and establish strategic business opportunities for the organisation and translate market research and/or analysis into viable leads. This would encompass identification of new markets and potential customers, active generation and pursuit of leads and commercial opportunities, regular engagement with relevant industries to introduce and promote the organisation's IT products, services or offerings
Cell Culture
Domain
Maintain both microbial and mammalian cell cultures as pure cultures during the upstream stages of production
Due Professional Care
Functional
Apply care and skill expected of a prudent and competent internal auditor
Electricity Metering Data Management
Domain
Manage and process electricity metering data for electricity market settlements by Energy Market Company, billings by retail electricity licensees or market support service licensees and to resolve issues with end users, metering equipment service providers or meter readers
Environmental Management System Framework Development and Implementation
Domain
Develop Environmental Management System (EMS) frameworks and implement procedures and practices to ensure compliance with legal and organisational requirements as well as commitment to environment protection
Filtration Equipment Operation and Control
Domain
Operate filtration equipment in biopharmaceuticals manufacturing facilities
Flexible Facilities Implementation
Functional
Facilitate implementation and changeover of flexible facilities, integrating single-use technologies with flexible manufacturing operations
Gas Metering Data Management
Domain
Manage and process metering data to resolve issues by end users
Good Manufacturing Practices Implementation
Functional
Implement Current Good Manufacturing Practices in the design, monitoring, and control of manufacturing processes and facilities to ensure the potency, quality, and purity of biopharmaceuticals products
Gas Network System Management
Domain
Manage the gas network system and equipment in accordance with the relevant principles and processes
Hazards and Risk Identification and Management
Domain
Implement a systematic approach for hazard identification and risk assessment so as to effectively eliminate or reduce risks
Incident Investigation Management
Domain
Apply a systematic and objective approach in workplace incident and accident investigations which include responding, reporting, gathering data and information, root cause analyses, implementation and review of corrective and preventive measures, to prevent recurrence of incidents and accidents
Integrated Marketing
Functional
Develop and execute a marketing plan on and across various channels and platforms as well as the tracking of customers' response and effectiveness to marketing communications on these channels. This also includes the integration of traditional and digital marketing channels and techniques where applicable
Internal Audit Engagement Execution
Functional
Execute and review internal audit engagements, document and communicate findings in accordance with the International Professional Practices Framework
Internal Audit Function Management
Functional
Develop and manage the Internal Audit function
Internal Audit Quality Assurance
Functional
Develop the Quality Assurance and Improvement Programme
Inventory Management
Functional
Formulate and implement inventory management strategies targeted at ensuring availability of equipment, tools and materials for maintenance work
Vendor Management - Supply Chain
Functional
Manage vendor by ensuring adherence to contract terms and organisational safety and operating requirements
Workplace Safety and Health Framework Development and Implementation
Domain
Develop Workplace Safety and Health (WSH) frameworks and implement procedures and practices to ensure a safe and reliable workplace environment
Workplace Safety and Health Hazard Identification and Risk Control Management
Domain
Implement a systematic approach for hazard identification and risk assessment to effectively eliminate or reduce risks
Major Hazard Installation Safety Case Management
Domain
Develop Major Hazard Installation (MHI) Safety Cases to mitigate risks arising from major accident hazards, and reduce risks to As Low As Reasonably Practicable (ALARP)
Audit and Compliance
Functional
Develop compliance processes and audit strategy for the organisation to review adherence to statutory regulatory and standards assessment and organisation's internal controls to align with changing compliance standards.
Cyber and Data Breach Incident Management
Domain
Detect and report cyber and data-related incidents, identify affected systems and user groups, trigger alerts and announcements to relevant stakeholders and efficient resolution of the situation.
Business Development - Stakeholder and Customer Management
Functional
Identify new business opportunities to better meet the needs of existing markets and bring benefits to the organisation
Internal Audit Engagement Planning
Functional
Determine priorities of the internal audit and plan the timing and scope of audit procedures and resources
Project Planning
Functional
Identify, adapt, and streamline project deliverables by accounting for risks and planning for contingencies to help the team implement and close projects.
Education for Health and wellbeing- Programme Implementation
Domain
Describe, develop and review implementation plans to educate and influence beliefs, practices and norms of school systems and local communities with an objective to ensure children and young people have access to safe, inclusive and health-promoting learning environments
Health Emergency Detection and Assessment
Domain
Categorise, asses, and oversee health risk assessments to detect the results and implications of a public health threat, while communicating with relevant stakeholders
Operations Reporting Protocol Application
Functional
Perform operations reporting in accordance with the organisation's communication protocol, procedures and systems
Plant Economic Modelling
Functional
Develop plant economic models for current operations, and growth scenarios according to business plans, to forecast optimal plant and economic configurations for supply and demand
Power Generation Process Control and Monitoring
Domain
Perform process control and monitoring in power generation plants to drive operational efficiency
Pricing Strategy
Functional
Develop an effective and agile pricing strategy for IT products and services based on a range of internal and external factors
Process Equipment Preparation for Mechanical Work
Functional
Prepare process plant and equipment so that they are decommissioned before and commissioned after mechanical work respectively in accordance with safe work practices
Process Operations Troubleshooting
Functional
Perform a structured approach in process operations troubleshooting by using appropriate tools, techniques and engineering documents to identify and locate causes of problems and correct them in a safe and reliable manner
Process Safety Management Framework Development and Implementation
Domain
Develop Process Safety Management (PSM) frameworks and implement procedures and practices to ensure the integrity and reliability of safeguards and protection systems within process plant operations
Process Unit and Utilities Operations Management
Functional
Operate, monitor and control process units and utilities in order to manage process operations and planning to meet organisational business targets
Production Optimisation
Functional
Manage production processes and resources to maximise performance
Production Planning and Scheduling
Functional
Establish and implement strategic production planning and scheduling to meet production targets and cycle time indices
Production Planning
Functional
Execute the production plans to meet production targets and cycle time indices
Production Resource Management
Functional
Define productivity targets and allocate resources to support and synchronise production processes
Safe System of Work Development and Implementation
Domain
Develop Safe System of Work (SSoW) frameworks and implement practices to ensure a safe and reliable environment for operations, maintenance and contracting activities
Safety Integrity Levels Management
Domain
Analyse and determine appropriate Safety Integrity Levels (SIL) for the selection of safety protection devices and systems to ensure hardware and software meet SIL-rated requirements
Steam and Water Quality Control Management
Domain
Manage overall water quality control in power generation operations
Supply Chain Management
Functional
Develop and maintain supply chain processes, comprising feedstock, production, storage, and export, to ensure supply and demand are managed in an integrated manner and in full alignment with production availability, downtime, plant turnarounds and market conditions
Technical Sales Support
Domain
Develop preliminary technical solutions, proposal or initial prototypes to address customers' needs. This includes analysis and diagnosis of customers' technical requirements, design of proof of concept, and delivery of product demonstrations and/or customisation samples as part of broader end-to-end solution to customers
Technical Service Process Management
Domain
Manage town gas technical service workflows to ensure efficient service delivery within regulatory requirements
Learning and Development
Functional
Manage employees’ learning and development activities to maximise employee’ potential and capabilities to contribute to the organisation
Learning Needs Analysis
Domain
Identify the learning needs of the learners’ workplace, department or division in accordance to the Learning Needs Analysis framework
Pharmaceutical Equipment Maintenance
Functional
Manage pharmacy equipment including the maintenance and procurement of equipment
Pharmacy Information Technology Management
Functional
Maintain and enhance pharmacy information technology systems and workflows to ensure optimum performance
Pricing Strategy
Functional
Analyse product, organisational and market factors, trends, pricing scenarios and valuation models to develop effective pricing strategies for products and solutions
Product Design and Development
Functional
Manage new product design and development from research, conceptualisation, design, development, gatekeeping, piloting, market testing and evaluation to meet anticipated or known customer and market needs. This includes evaluating product suitability against defined requirements
Product Performance Management
Functional
Determine effectiveness of financial products through measurement and analysis of data to enable continued performance in meeting intended goals
Professional, Legal and Ethical Healthcare Practice
Functional
Apply legal and ethical principles and professional code of conduct to uphold the integrity and reputation of the organisation and the profession
Market Research
Functional
Establish procedures in gathering, analysing and interpreting information about markets, products or services to be offered in a particular market and present findings to relevant stakeholders
Programme Delivery
Domain
Deliver learning experiences according to the profile and learning needs of the students, staff or professionals, including the provision of mentorship or coaching.
Medication Dispensing
Domain
Process prescriptions and medication orders and dispense medication accurately. Resolve medication incidents including dispensing errors and near misses.
Programme Design
Domain
Plan, design and develop learning experiences that fulfil required skills and competency outcomes
Medication Management in Nursing
Domain
Perform safe handling and administration of medication
Medication Reconciliation in Pharmacy Support
Domain
Create the most accurate list possible of all medications consumed by a patient to ensure accurate and complete medication information transfer during transitions of care
Medication Safety
Domain
Comply and promote medication safety practices and manage medication errors
Mobility and Ambulation Assistance in Nursing
Domain
Provide mobility and ambulation assistance to patients
Non-sterile Compounding
Domain
Prepare and perform small scale compounding of extemporaneous pharmaceutical products
Risk Mitigation Planning
Domain
Identify Risks, develop risk mitigation plans and ensure business continuity by organisational preparedness
Nutrition and Fluids Management in Nursing
Domain
Support patients in maintaining optimal nutrients and fluids to meet the body requirements
Operational Continuity Planning
Functional
Develop and implement business continuity plans for organisational preparedness of disruptive events
Business Performance Management
Functional
Implement organisational performance systems to meet business plans and objectives by establishing performance indicators, tracking progress and addressing gaps
Business Risk Assessment
Domain
Articulate, communicate and assess organisational risk appetite frameworks and risk statements across the organisation
Care Transition in Nursing
Domain
Provide continuity of care to patients across different settings to ensure smooth transition within teams and across settings
Cargo Receipt and Inspection
Functional
Conduct cargo operations associated with the instructions, procedures and labels relevant to the processing of the receipt and delivery of containers and cargo
Public Relations Management
Functional
Manage organisation's strategic direction in the management of the organisation's corporate reputation.
Ambulatory Care Service Support
Domain
Provide support to team in the provision of ambulatory care services in pharmacist-led services
Quality Improvement and Safe Practices
Domain
Drive continuous improvement, risk management and implementation of safety design principles to achieve quality and patient safety outcomes
Analysis of Research Data
Domain
Analyse research data, interpret results generated and link them to the research question or related findings in scientific literature
Self-Assessment (Reflective Practice)
Functional
Conduct regular self-assessment of own competence in order to continuously develop as a professional
Respiratory Care in Nursing
Domain
Care of patients with respiratory disorders
Assistive Devices Prescription in Occupational Therapy
Domain
Prescribe the appropriate therapeutic aids, devices, and equipment as required by clients
Risk Governance
Domain
Identify, evaluate and manage risks by developing and implementing risk management strategies, frameworks, policies, procedures and practices
Audit Management
Domain
Ensure the quality of services adheres to standards and develop initiatives to enhance quality
Automated Distribution Management
Domain
Maintain, oversee and review automated processes and systems within a department
Sales Strategy
Functional
Develop a sales strategy, plan and targets, considering market potential, industry trends and various internal and external business factors as well as the evaluation and further refinement of the sales strategy
Billing Procedures
Domain
Perform and manage billing procedures and finance-related activities
Sales Target Management
Functional
Evaluate and monitor sales target and performance to plan and initiate actions to achieve excellence in sales delivery
Business Continuity Management
Functional
Manage plans to establish processes and procedures so as to minimise interruptions to critical business functions and to re-establish full functionality to organisation as soon as possible
Case History Taking in Physiotherapy
Domain
Establish patients’ case history
Client Advocacy
Functional
Advocate for rights of client groups and services
Client Assessment for Occupational Therapy
Domain
Select, apply and interpret assessment methods and tools appropriate to individuals and/or groups
Client Assessment in Therapy Support
Domain
Provide support to therapists in performing client assessments
Clinical Governance
Domain
Establish clinical frameworks for professional practice to ensure alignment with regulatory frameworks and organisational objectives
Clinical Incident Management in Rehabilitation Therapy
Domain
Manage clinical incidents and severe adverse events
Service Quality Management - Health
Domain
Manage, develop and review the quality with which services are provided to clients
Staff Training Facilitation
Domain
Identify training needs and coordinate staff training according to customised training roadmaps to improve employees' skills and capabilities
Staff Training Management
Domain
Identify training, coordinate or manage staff training according to customised training roadmaps to improve employees' skills and capabilities
Sterile Manufacturing of Pharmaceutical Products
Domain
Process orders and prescriptions, assist in compounding of sterile products and review quality of finished products
Clinical Records Documentation and Management in Rehabilitation Therapy
Domain
Appropriate documenting and managing of client information to support clinical services
Clinical Services Development
Domain
Drive and maintain clinical excellence through development of services
Clinical Support for Patient Service Associates
Domain
Assist with clinical duties or perform simple clinical procedures during consultation as instructed by registered practitioners and according to organisational guidelines and procedures
Clinical Teaching and Supervision
Domain
Provide clinical teaching and supervision to develop capabilities and competencies of students and professionals
Clinical Investigational Drug Management
Domain
Manage preparation, receipt, dispatch and storage of Clinical Investigational Drug (CID)
Continuous Improvement Management
Functional
Apply continuous improvement processes to optimise operating costs, task efficiency and effectiveness in production, services and processes
Strategy Execution
Functional
Develop and implement plans to achieve organisational and departmental strategies and goals
Strategy Management
Functional
Develop and implement plans to achieve organisational and departmental strategies
Technology Application
Functional
Apply and integrate evaluated technologies into organisation operations or processes to achieve desired outcomes
Therapeutic Equipment Prescription in Physiotherapy
Domain
Prescribe the appropriate therapeutic aids, devices, and equipment as required by clients
Therapy Discharge Planning
Domain
Assess clients’ readiness for discharge, and identify appropriate follow-up on the care to be provided to patients and/or clients
Therapy Intervention Implementation
Domain
Provide the appropriate interventions based on clients’ needs and conditions
Treasury Management
Functional
Balance and optimise the organisation’s cash needs and cash balances, to determine the optimal financing of working capital and manage foreign exchange and interest rate exposures
Corporate Governance
Functional
Establish guide and endorse organisation’s corporate governance and compliance policies. This includes being aware of the regulatory frameworks and global leading practices in similar organisations.
Credit Risk Management
Domain
Establish organisation’s financial and credit policies and frameworks to identify, assess and manage organisation’s credit risk exposure
Curriculum Design
Domain
Plan and design curricula that fulfil desired outcomes to build workforce capability
Customer Acquisition Management
Functional
Develop customer acquisition strategies as well as foster customer relationships to attract new customers
Customer Experience Management
Functional
Compile and analyse information gathered through various channels and manage communication across customer touch points to ensure a consistent and pleasant customer experience
Customer Relationship Management - Stakeholder Management
Functional
Establish strategies and practices to manage customer interactions through the customer lifecycle with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth
Dangerous Goods Management
Domain
Perform specialised services covering dangerous goods operations for regulatory compliance and customer requirements
Data Analytics - Business Insights
Domain
Implement data analytics within the organisation to generate business insights and intelligence through the use of statistical and computational techniques and tools, algorithms, predictive data modelling and data visualisation
Valuation
Functional
Research and analyse information to perform valuation for business and financial assets in accordance with applicable frameworks and regulatory requirements
Workplace Safety and Health
Domain
Establish a workplace safety and health system as well as maintain and comply with Workplace Safety and Health (WSH) policies and procedures
Wound Management in Nursing
Domain
Provide wound care management in patient care delivery
Development on Intervention Plan for Physiotherapy
Domain
Develop targeted intervention plans according to client conditions and needs
Disruption Management
Functional
Lead radical changes based on upcoming trends in industry or business strategies involving new products or services that create new markets and challenge the incumbent business models
Document Management for Pharmacy Support
Domain
Establish and implement documentation policies to facilitate referencing of information and comply with regulatory requirements
Drug Distribution and Inventory Management
Domain
Manage the inventory and the distribution of pharmaceutical products to ensure the quality and integrity of product supply
Effective Client Communication
Domain
Demonstrate effective communicative skills when communicating with clients and caregivers
Effective Communication in Nursing
Domain
Demonstrate efficient communication to promote patients’ physical and mental well-being to achieve health-related goals
Emergency Care Management in Nursing
Domain
Manage patients requiring emergency care
Environmental Assessment and Modification for Physiotherapy
Domain
Assess and recommend appropriate environmental modifications based on client needs in their homes, schools and/or workplaces
Excellence in Service - Health
Domain
Create strategies to foster positive customer and/or patient experiences and deliver service excellence throughout the engagement lifecycle
Fraud Risk Management
Domain
Evaluate organisation’s potential for occurrence of fraud, identify and implement fraud control opportunities and develop fraud risk awareness throughout the organisation
Frontline Services Management
Functional
Manage patient reception for medical appointment scheduling, registration, and/or patients’ admission and discharge procedures
Goal Setting in Rehabilitation Therapy
Domain
Set appropriate treatment goals
Group Therapy Planning and Implementation
Domain
Plan and provide group therapy interventions
Client Education in Rehabilitation Therapy
Domain
Communicate with clients and caregivers to deliver and facilitate the continuity of care
Client Education in Therapy Support
Domain
Provide support to therapists in delivering and facilitating continuity of care with clients and caregivers
Inter-professional Collaboration
Functional
Apply an integrated approach to coordinate and deliver inter-professional interventions to clients
Research Translation
Domain
Translate research findings into practice
Import and Export Documentation Administration
Functional
Administer shipping documents associated with the import and export of goods
Individual and Cultural Diversity
Functional
Demonstrate awareness and sensitivity in working professionally with diverse individuals, groups and communities who represent various cultural and personal backgrounds and characteristics
Infection Prevention and Control in Nursing Practice
Domain
Prevent the spread of infectious agents through infection control practices and regular audits to ensure preventive measures are in place
Patient Care Delivery in Nursing
Domain
Provide comprehensive, evidence-based nursing care according to plan of care to achieve optimal patient outcomes
Patient Education on Use of Prescribed Drugs
Domain
Provide patient counselling and patient education in accordance with institutions’ protocols
Patient Empowerment on Self-care
Domain
Empower patients and family members in self-care management through health coaching
Intervention Implementation in Therapy Support
Domain
Provide support to therapists in performing interventions
Intervention Planning in Occupational Therapy
Domain
Develop targeted intervention plans according to client conditions and clinical practice guidelines
Performance Management for Nursing
Functional
Manage performance and development of nursing staff
Intervention Planning in Speech Therapy
Domain
Plan interventions with appropriate treatment goals for clients
Inventory Control and Equipment Maintenance in Rehabilitation Care
Functional
Perform inventory control and maintain equipment for the therapy department
Inventory Management in Rehabilitation Therapy
Functional
Manage inventory control of the department
Inventory Procurement for Pharmacy Support
Functional
Support, plan, execute and review the procurement of drugs
Knowledge Management - Technology
Functional
Develop knowledge management systems to ensure that all systems supporting knowledge management work in an integrated fashion
Learner Assessments
Domain
Evaluate learners’ knowledge to develop self-regulated learners
Audit Management - Quality
Functional
Review organisational objectives, policies, procedures, structure, controls and systems to verify that the organisation’s activities are efficiently managed
Market Research
Functional
Plan and conduct marketing and digital research and analysis to uncover market, customer and competitor trends in order to extract useful business insights. This also includes the evaluation of marketing activity effectiveness and development of ways to optimise marketing efforts
Market Trend Analysis
Functional
Devise the framework, manage and conduct the situational analysis process to uncover market trends and industry developments to identify new opportunities
Marketing Campaign Management
Functional
Develop evaluation strategies for marketing campaign effectiveness and analyse data to provide recommendations for improvements in future marketing campaigns
Marketing Communications Plan Development
Functional
Formulate, develop and implement marketing communications plans and evaluate tools and vehicles appropriate to reflect effective execution of communication strategies
Marketing Strategy
Functional
Define an organisational marketing strategy, consider critical industry trends, customer segments and market developments as well as the communication and implementation of the strategy
Materials Management
Functional
Manage biopharmaceuticals materials and materials flow according to established procedures for meeting batch requirements
Media Platforms Management
Domain
Drive organisational policies and procedures for media use as well as develop and implement media plans in business while evaluating their effectiveness
Media Strategy Development
Functional
Develop, execute and evaluate media strategies and plans to assess impact of media advertising across channels in relation to target customers
Network Monitoring and Control Management
Domain
Manage the monitoring of network system, control processes and operating procedures
Network Monitoring, Control and Supply Restoration
Domain
Monitor round-the-clock status of distribution networks and carry out network remote switching and/or supply restoration
Manufacturing Equipment Operation and Control
Functional
Operate production equipment ensuring optimal conditions for biopharmaceuticals manufacturing production
Manufacturing Systems Operation and Control
Domain
Operate technical systems in the manufacturing of biopharmaceuticals
Market Demand and Feedstock Management
Domain
Manage feed supply for market demand and respond to feed shortfall, opportunity realisation for feed surplus and/or changes in customer demand
Cleaning Validation
Functional
Validate processes and methods for achieving required standards of cleanliness
Computerised Quality Systems Validation
Functional
Commission computerised systems for use in biopharmaceuticals manufacturing facilities
Computerised Systems Validation
Domain
Commission computerised systems for use in manufacturing facilities
Continuing Professional Development Management
Functional
Facilitate the implementation of continuing professional development plans within the organisation to extend, update and maintain the technical competences of professionals
Critical Thinking
Functional
Examine, manage and connect issues and ideas from multiple perspectives to identify reasoning in a variety of fields with differing assumptions, contents and methods
Customer Service Innovation Management
Functional
Identify elements that form customer expectations and develop new methods to design, innovate and achieve desirable levels of customer experience
Analytical Method Validation
Domain
Verify analytical methods used to ensure accuracy, validity and reliability
Applied Research and Development Management
Domain
Manage applied Research and Development (R&D) projects and activities to innovate and develop new products and processes
Business-to-Business Customer Relationship Management
Functional
Manage relationships with stakeholders for account management, retention and business development purposes
Business-to-Consumer Management
Functional
Execute customer management strategies to complete sales of products and services to the satisfaction of customers
Design Sketching
Domain
Communicate and visualise ideas and designs in accurate form, perspective and proportion through drawing
Dispute Resolution
Functional
Manage disputes by implementing appropriate resolution approaches to find solutions to disagreements
Dispute Settlement
Functional
Conduct investigations and resolve disputes with third parties
Document Control
Functional
Implement documentation policies to facilitate the referencing of information for processes, systems and equipment, and to comply with regulatory requirements
Emergency Response and Crisis Management Development and Implementation
Domain
Develop and maintain the Emergency Response and Crisis Management (ERCM) framework in accordance with legislative and organisational requirements, comprising policies, standards and procedures
Emergency Response Management
Domain
Manage emergency response plans for the range of contingencies affecting work operations such as fire, explosion, power failure, chemical spillage, leakages, collapses, flooding, falling from height and other types of emergencies
Emergency Energy Response Management
Domain
Respond to emergencies by executing emergency response plans and procedures to mitigate the impact of emergency incidents
Learning and Development Framework Management
Functional
Develop and apply a learning and development framework to manage competency and capability development for the organisation
Learning and Development- ICT
Functional
Manage employees’ learning and development activities to maximise employee’ potential and capabilities to contribute to the organisation
Materials Qualification
Domain
Manage the quality of materials to ensure material specifications conform to product requirements
Life Cycle Costing and Analysis
Functional
Analyse, estimate and manage costs for cost efficiency and value maximisation throughout building life cycle
Engineering Safety Standards Interpretation
Functional
Design and implement appropriate safety and safeguarding engineering solutions standards in accordance with legislative requirements and industry best practices
Learning and Development- Construction
Functional
Manage employees’ learning and development activities to maximise employee’ potential and capabilities to contribute to the organisation
Packaging Validation
Functional
Validate the methodologies and processes applied to package biopharmaceutical products to maintain quality standards and regulatory compliance
People and Performance Management
Functional
Establish organisation-wide performance management strategies to facilitate performance management, including identification of key performance indicators and employee performance assessment
Permit Management
Functional
Manage the process for obtaining the required project permits, and the compliance to permit conditions following approval
Process Control - Quality Management
Domain
Apply process control to monitor and optimise process plant performance and quality of production output
Process Monitoring
Domain
Verify that routine manufacturing processes are consistently within a state of control
Procurement Management
Functional
Manage the overall procurement process of equipment and engineering services
Procurement Performance Monitoring
Functional
Monitor procurement performance to cut costs, alleviate risks, and drive continuous process improvement by measuring and analysing vendor and process efficiency
Project Cost
Functional
Set budgets, monitor costs and assess budget implications of projects on operations
Personnel Policy Management
Functional
Implement People Policies, identify priority areas for policy development and evaluate existing policies to determine currency and relevance before implementing policies
Wages & Salary Administration
Functional
Design compensation strategies, implement compensation plans which include defining the organisation’s talent requirements, functional roles, job role descriptions, reporting lines, accountabilities and responsibilities and balance with capacity to pay
Competency Management
Domain
Using competencies in various facets of People Management functions and it usually also covers managing the change
Outcome based Monitoring
Domain
Implement scheme's performance systems to meet overall operational plans and objectives by establishing performance indicators, tracking progress and addressing gaps
Workflow Design
Functional
Analyse business processes and workflows within the organisation and identification of new approaches to completely redesign business activities or optimise performance, quality and speed of services or processes.
Organisation Evaluation
Domain
Evaluate factors that can affect the organization’s performance as well as strategically assessing the organization’s own resources and potential for improvement
Operational Agility
Domain
Organise the business, work activities and people in ways that enable the organisation to readily adapt to changes in its internal or external environment, whilst achieving desired outcomes and delivering value to customers
Organisation Performance Analysis
Domain
Operationalise a business strategy on the planning and development of business structures and models to facilitate the evolution of a business to its desired future state.
Organisation Planning & Target Setting
Domain
Identify and prioritise strategic needs of the organisation to determine key performance indicators to achieve established goals
Quality Assurance Management- Food
Domain
Establish and implement Quality Assurance procedures and conduct audits to ensure compliance with food safety and legislative requirements
Quality Assurance Management- Chemicals
Domain
Establish and implement quality assurance (QA) parameters and procedures to ensure compliance with the organisation’s Quality Management System (QMS) requirements
Quality System Management
Domain
Establish quality assurance policy and management system for services to ensure compliance with internal quality requirements, client expectations, international quality standards and/or regulations
Regulatory Submission and Clearance
Functional
Manage the processes for obtaining the required project approvals, permits, and the compliance to regulatory conditions
Staff Development Management
Functional
Manage staff capabilities and competency-based development through learning and development activities to build a skilled workforce
Systems Thinking
Functional
Identify, analyse and evaluate relationships among systems’ parts, with the use of simulation tools and systems thinking techniques and frameworks to understand situations and drive change for improvements
Technical Inspection
Domain
Execute formal inspection exercises to ensure quality, safety, and reliability adhering with technical specifications and compliance requirements
Technical Services Management
Functional
Manage technical service support to deliver innovative technical solutions and industry applications of products to customers and markets
Third Party Management
Functional
Manage third parties such as contractors, suppliers and vendors to ensure control of work and compliance is in full alignment with the organisation’s policies and standards
Trainer and Assessor Development Management
Functional
Develop and apply trainer and assessor development plans to ensure high quality of workplace learning and assessment programmes are in place
Valuation Approaches and Methodologies
Functional
Apply valuation approaches and methodologies to arrive at valuation conclusions
Workplace Safety and Health Culture Development
Functional
Create and maintain a Workplace Safety and Health culture based on a common set of attitudes, behaviours and competencies
Valuation Research and Analysis
Functional
Research and analyse information to arrive at a valuation conclusions
Training, Coaching and Assessment Management
Functional
Deliver competency-based on-the-job training, coaching and assessment in line with the processes and procedures of the learning and development framework
Organisation Design
Functional
Integrate the different workflows, information flows and decision-making systems that create a structure and roles & responsibilities that enable individuals to perform their best at all times
Air Cargo Operations Management
Domain
Manage and implement processes and activities to build and develop air cargo operations
Public Health Systems
Domain
Plan, design, and implement policies focusing on assessing, and improving the overall public health systems
Vaccine Supplies and Logistics
Domain
Oversee, review and manage vaccine supplies and logistics systems to ensure efficient distribution of vaccines in order to prevent and control vaccine-preventable diseases.
Financial Transaction Modelling
Functional
Prepare business documentation and cash balances.
Employee Engagement
Functional
Understand and applies processes, systems and tools that integrate an employee with the larger organisation while balancing their well-being and high performance within the team
Partnership and Resource Mobilisation
Domain
Oversee partnership and resource mobilisation strategy development and implementation towards fulfilment institution’s objectives
Transgender Persons Welfare Management
Domain
Planning and executing schemes and programs aimed at the rehabiliation, empowerment and skilling of members of the transgender community
Data Analytics - Education
Domain
Use and interpret data analytics to assess and evaluate educational data in order to improve learning outcomes and education quality.
Evidence-based classroom instruction
Domain
Assess learning needs through assessments and feedback to incorporate various modalities of learning materials to engage learners and address thor diverse learning needs, interests, and goals.
IT Governance
Functional
Set and monitor IT infrastructure, information, digital services and associated technology. This involves developing policies and practices to govern the organisation's approach toward handling and using IT products and services in order to ensure conformance with regulations and accountability in decision making in alignment with the business strategic plans and service standards
Community Engagement
Domain
Engaging with citizens and members of civil society organisations to gather inputs and feedback as well as explore opportunities for collaboration with the aim of improving service delivery and making governance more citizen-centric
IT Standards
Functional
Develop and review of standard operating procedures as well as service expectations for IT-related activities and processes. This includes the provision of clear guidelines for the organisation to carry out IT-related tasks in a manner that is effective, efficient and consistent with the IT service standards and quality standards of the organisation
Senior Citizen Welfare Management
Domain
Design programs, identify frameworks and best practices as well as champion policy that enables senior citizens to live a life of good health, dignity and respect
PPP contracts
Domain
Drafts a range of PPP contracts based on the size and type of project, considering the enabling factors required for successful implementation.
Impact measurement
Functional
Define, identify, develop, and manage impact measurement processes to reflect the reality of projects and programs.
Data Strategy
Functional
Develop a robust and coherent data strategy and support architectures, policies, practices and procedures that enable the organisation to manage and utilise data in an effective manner. This includes introduction of innovative ways of organising, managing and integrating the data of the organisation to ensure their viability and ability to drive business value. It also includes the setting of information storage, sharing, handling and usage protocols to support alignment with relevant legislation and business strategies
Business Needs Analysis
Functional
Identify and scope business requirements and priorities of the internal organisation and/or customer’s organisation, through rigorous information gathering and analyses as well as clarification of the solutions, initiatives and programmes to enable effective delivery. This also involves the development of a compelling and defensible business case and the articulation of the potential impact of the solution on the business
Compliance Mindset Development
Functional
Design and deliver training materials on regulatory compliance topics to spread awareness and encourage adoption of a compliance mindset and behaviours
Business Requirements Mapping
Functional
Map business requirements to existing processes to identify gaps or opportunities for possible solutions and evaluate impact of solutions against requirements to propose adjustments as needed
Quality Assurance Management
Functional
Implement quality assurance procedures and conduct audits to ensure compliance
Test Planning
Domain
Develop testing plans and procedures by determining scope and risks, identifying the objects of testing, selecting test methods and tools, and controlling test implementation
Financial Planning
Functional
Evaluate and develop budget in line with organisation’s strategies and plans
Financial Statements Review
Functional
Review financial statements in accordance with applicable frameworks and regulatory requirements
Legal Drafting and Writing
Functional
Produce legal documents through the identification, application and presentation of relevant facts and laws to communicate specific messages in an organised and logical format
Management Decision Making
Functional
Make financial decisions based on management reports
Asset and Liability Management
Functional
Address risks faced by financial institutions or banks due to mismatch between assets and liabilities by performing capital, liquidity, interest rate and balance sheet management.
Demand and Supply Analysis
Domain
Analyse and assess market dynamics to uncover demand and supply outlook of products to enable better positioning and identification of opportunities and suitability of offerings
Design Concepts Generation
Functional
Build preliminary ideas on innovative design concepts and different ways to address needs and opportunities of target stakeholders
Service Coaching
Functional
Coach staff to deliver service in accordance with organisation’s service vision, mission and values
Food and Beverage Quality Assurance Framework Development
Domain
Establish quality standards and safety requirements for food and beverages served during flights
Cargo Transit and Transhipment Management
Domain
Administer documentation and storage of transit and transhipment cargo before shipments to final destinations
Public Health Ethics
Domain
Document, support, and apply public health ethics for decision-making processes, while prioritising the role of cultural, social, and behavioural factors associated with ethics.
Design Thinking Practice
Functional
Manage design thinking methodologies and processes to solve specific challenges for the organisation, and guide stakeholders through the phases of inspiration, empathy, ideation and implementation
Business Negotiation
Functional
Conduct negotiations to establish win-win outcomes for the organisation
Human Resource Policies and Legislation Framework Management
Domain
Develop and review human resource (HR) policies and procedures against organisational needs, and in compliance to legislative, ethical and regulatory standards
Business Planning
Functional
Translate organisational vision, mission and values into business operational plans as well as to review outcomes for continuous improvements
PLCP Procedural Compliance
Functional
Regularly implements consultations in accordance with the main tenets of the policy goes beyond compliance and advocates consultations within government and outside of it, builds long term capacity that is sustainable and situates PLCP in the good governance practices.
Vigilance Management (user-testing)
Functional
Demonstrate and apply knowledge, and guide others on vigilance matters to maintain procedural compliance, identify malpractice/corruption prone spots, and develop systems and procedures to strengthen vigilance
Parliamentary Work
Functional
Oversee and Monitor preparation, maintenance and management of systems and processes to assist in effective information dissemination toward the smooth conduct of the parliamentary affairs
Noting and Drafting
Functional
Draft and analyse a note, in order to move a proposal for decision making based on the availability of evidence and existing rules and precedents.
Record Management
Functional
Maintain, classify, review, and dispose records to judiciously manage information - with conviction, justification and righteousness across an organisation’s life-cycle, while supporting the documentation of organisational history.
Office Procedures
Functional
Monitor and Encourage procedural compliance for secretarial work in accordance with the latest manual on office procedure (CSMOP) towards productive and responsive administration
Grievance Handling
Functional
Practices, establishes, and modifies grievance redressal procedures specific to a ministry/department/organisation (MDO), while generating awareness about their importance to the public.
Policy Analysis
Functional
Understand, gather, and evaluate qualitative and quantitative evidence to conduct relevant policy analyses, to support public policy processes.
Policy and Research Communication
Functional
Communicate research findings or policy recommendations, guidelines, summary, etc. to the relevant stakeholders (ministers, public officials, corporate partners, citizens, etc.) using communication methods
Policy Advising
Functional
Apply evidence-based analyses to advise and guide the ministry/ department/ organisation (MDO) on key policy choices and implementation strategies, while ensuring they align with long-term objectives.
Policy Development
Functional
Gather and generate evidence and apply frameworks and methods for policy formulation and analysis to ensure alignment with government priorities.
Regulatory Policy Development
Functional
Able to understand, define, and support the development of sector-specific regulatory strategies to contribute to public policies, with a focus on evolving trends in India’s regulatory environment.
Policy Design
Functional
Design policy responses using a range of tools, behaviours, and mechanisms, to solve policy problems.
Monitoring and Evaluation
Functional
Identify, develop and manage monitoring and evaluation designs and methods to deliver evidence-based data and information towards effective programme and policy decision-making
Government Scheme Design
Functional
Understand, support, develop, and guide the design of Government Schemes for socio-economic development
Financial Planning and Budget Management
Functional
Support, coordinate and monitor the creation of expenditure plans of the ministry/department in accordance with its objectives and in adherence to the budget allocation and rules laid down by the Ministry of Finance
Public Financial Management (PFM)
Functional
Understand, recognise, and evaluate the set of laws, rules, systems, and processes used by the central government to mobilise revenue, allocate public funds, undertake public spending, account for funds and audit results
Project Administration
Functional
Understand, maintain, and handle the administrative and monitoring functions of a project to ensure timely implementation of project deliverables while minimising potential project risks (such as project cost overruns, changing administrative priorities etc.)
Programme Design
Functional
Understand, support, develop, sustain, and promote evidence-based programme design using logical frameworks and theory of change concepts.
Vigilance
Functional
Demonstrate and apply knowledge, and guide others on vigilance matters to maintain procedural compliance, identify malpractice/corruption prone spots, and develop systems and procedures to strengthen vigilance
Budget preparation for Ministry/Department
Functional
Creation of a consolidated plan which details out the expected revenue and expenditure of a specific Ministry/Department for a given period of time (generally one financial year) with the objective of efficient use of public resources while effectively achieving the department's objectives
Stakeholder Management and Engagement
Functional
Manage stakeholder expectations and relationships to ensure continuous levels of engagement through communication, negotiation and alignment of their needs with the ministry/department/organisation's short-term and long-term objectives/policy goal
Public Procurement
Functional
Plan and support the purchase of goods, services and works by the government in accordance with established rules and procedures as well as in adherence to the goals and objectives of the project/ministry/department.
Scenario Planning and Analysis
Functional
Understand and develop scenario plans to anticipate and solve for risks and uncertainties the Indian government might face, while managing social interests and government priorities.
Data Collection and Analysis
Functional
Proactively collect, clean, analyse, and communicate data from a range of stakeholders and sources to reach a conclusion and support decision making.
Establishment Matters
Functional
Oversee recruitment, placement and training of public and cadre officials/staff towards high quality and effective administration
People First
Behavioural
Passion for serving people with special care for the marginalized and disadvantaged. Being approachable, welcoming, caring and rising above all biases while interacting with people. Understands the needs of the people and constantly strive to improve the services.
Financial Reporting
Functional
Prepare general-purpose financial statements and disclosure notes in accordance with applicable financial reporting framework
Crisis Situations Management/Disaster Management
Functional
Effectively identify, support, manage, and lead crisis/disaster situation teams and plans.
Report Writing
Functional
Prepares, edits, and presents reports to a range of audiences based on the requirement, considering government procedures, protocols, and guideline
Procedural Compliance - RTI matters
Functional
Demonstrates knowledge, applies, and guides others on RTI matters to maintain procedural compliance, provide reasonable assistance to persons seeking information, and situate the act within a larger good governance framework
Office Process and procedures
Functional
Ability to follow documented procedure with conviction, justification and righteousness without letting it become a road block to any public interest priority.