Engineering Performance Management
Evaluate and optimise network, system and/or software performance against user and business requirements. This involves the introduction and utilisation of new tools and mechanisms to gather, analyse and fully optimise performance data. This also includes the initiation of controls, modifications and new investments to enhance end-to-end performance of ICT components, systems and services
Type
Domain
Competency Area
Engineering Design Management
Levels
Establish metrics and mechanisms to assess network, software or system performance
Establish metrics to monitor network, software or system performance
Utilise new tools and technology to gather and interpret data
Apply new data analytics mechanisms to fully optimise performance data
Assess current performance data or statistics against the operational requirements in the short term
Analyse network, software and system health check results, performance reports and end users' feedback
Identify triggers impacting performance through application of new data tools, techniques and analyses
Determine the existing components and parameters in a network, software or system, that need to be updated, upgraded or replaced
Identify the costs, benefits and process impact of updating, upgrading or adding new components
Propose any new components to be added
Evaluate and integrate new technology, leverage analytics to optimise performance data, and determine implications
Oversee the end to end performance management of ICT networks, software or systems
Establish organisation- wide processes, combining several tools and metrics to measure overall network, system and/or software performance
Introduce new tools and technology to gather robust performance data, analyse data and identify triggers
Design internal processes and mechanisms to optimise and enhance the usage and applications of performance data gathered
Assess performance of networks, software or systems against the medium term business and user requirements
Evaluate performance reports and feedback, to determine implications on the network, software and system components
Manage the updating, upgrading and replacement of components
Chart direction on key performance indicators of ICT infrastructure
Project long term business requirements and assess ability of existing networks, software and systems to meet them
Define priorities and key performance indicators of infrastructure components based on the established business and ICT strategies
Oversee the end-to-end performance of the ICT function
Sustain desired performance levels during integration of ICT components, systems and services among different infrastructure layers
Develop a strategy for how performance data can be fully optimised to drive business value
Create a vision for integrating performance data with analytics
Initiate strategic investments to sustain or enhance performance of networks, software and systems in the long run
Evaluate the potential value added by updates, upgrades or significant changes to ICT infrastructure components