Support specific aspect of technical service work

Perform gas leak inspections on gas pipes and fittings independently based on standard guidelines

Support standard recovery actions based on case requirements

Perform minor repairs and escalate repairs for follow- ups

Support standard customers’ enquiries on technical servicing and installations in the customers’ premises

Perform standard service recoveries

Prepare summaries for standard customer reports

Support on responses to standard customer enquiries and feedback

Operate according to safety requirements and authorities

Interpret and communicate the specific requirements of technical drawings

Perform standard audit checks and soundness test of work done based on standard guidelines

Provide technical advisory to the technical service team on the appropriate workflows to undertake for unique cases and regulatory requirements

Monitor end-to-end technical service work and inspection based on standard guidelines

Perform inspections on general cases and provide remedial actions where necessary

Advise on on-site repairs and suggest on permanent repairs to be taken

Organise inspection workflows and schedules to ensure process efficiency and quick responses

Respond promptly to gas incidents and gas supply abnormalities

Perform site investigations and rectification works

Maintain site investigation and rectification reports

Respond to customers’ enquiries and feedback

Instil strong safety culture in reports for technical service

Sign-off as authorities for work and training requirements

Review and revise technical service workflows based on regulatory requirements and/or new product requirements

Review and develop standard operating procedures and guidelines for inspection work

Inspect end-to-end service work

Inspect large-scale projects and provide remedial actions where necessary

Analyse technical drawings

Plan the overall training and development for inspection work

Provide technical supervisory to designated representatives for standard cases

Develop maintenance contracts for outsourced services

Resolve customers’ enquiries on technical servicing and installations at customers’ premises

Drive improvements in technical services in alignment with a robust safety culture

Authorise service and remediation activities

Initiate new products to be introduced by reviewing technical fit and regulatory requirements

Provide technical supervisory to designated representatives for major cases

Review management reports on technical service processes

Plan operational budgets and procurement needs for division and projects

Review maintenance contracts for outsourced services

Strategise and lead improvements for technical services to inculcate a robust safety culture