Problem Solving
Understanding a situation by breaking it into smaller parts, organising information systematically, and setting priorities
Type
Behavioural
Competency Area
Efficiency
Levels
Breaks down problems
Breaks down complex issues into smaller parts for easier analysis
Collects and analyses related information from a variety of sources
Is able to effectively sift through information
Identifies the links between situations and given information
Identifies basic relationships
Identifies the cause-and-effect relationship between two aspects of a situation
Develops an action plan based on causal relations and pros and cons
Weighs pros and cons of different options
Identifies multiple relationships
Able to diagnose multiple cause and effect relationships in a problem (ability to see several potential causes of an event or several events)
Develops potential solutions and identifies risks involved
Develops solutions to complex problems
Ability to see the holistic picture
Identifies interdependencies between various components
Communicates complex problems in a simple manner
Develops a solution that attempts to address the complexities at different levels
Generates options to address the problem in its entirety
Creates solutions that address not only immediate issues (quick fixes) but also takes steps for medium to long-term impact of the solutions