Policy Stakeholder Engagement
Identify, plan and involve community engagement to implement actions/policy designed to better serve the public while making efficient use of limited public resources.
Type
Functional
Competency Area
Public Policy
Levels
Understands the basic components of stakeholder engagement
Identifies different types of stakeholders (individuals, groups, etc.)
Aware of five levels of stakeholder engagement (inform, consult, involve, collaborate and empower) (IAP2, 2007)
Documents the purpose and process of preparing stakeholder engagement plans
Recognises the importance of transparency in communication amongst stakeholders through feedback strategy, dispute resolution strategy, etc.
Recognises metrics for stakeholder engagement plan
Utilises tools and techniques to identify and analyse stakeholder interests
Determines the extent of participation of each stakeholder in the engagement process
Interprets the metrics of past stakeholder engagement plans
Incorporates qualitative research to understand stakeholder dynamics in communication, feedback and dispute resolution
Prepares stakeholder engagement plan
Conduct stakeholder analysis to classify types of engagement (desk research, surveys, interviews and stakeholder or interests mapping tools)
Negotiates the importance of the goals, time frames, resources, and levels of concern in government decisions to define participation levels
Presents a feasible and effective stakeholder engagement plan
Designs a communication plan incorporating different forms of communication tailored to the varied interests of an array of stakeholders
Promotes effective engagement strategies
Promotes the use of novel tools to increase stakeholder engagement (stakeholder analysis tool, online forum, visual models, data flow diagrams, etc.)
Administers the selection of appropriate stakeholder participation depending on particular circumstances
Encourages the use of standardised tools and software to implement stakeholder engagement plans
Employs communication tools to simplify the sending, recording, and management of communications to various stakeholders