Quality Engineering
Create, deploy and maintain quality-related systems, processes and tools to establish an environment that supports process and product quality
Type
Domain
Competency Area
Development and Implementation
Levels
Measure current process capability and identify areas for quality improvement
Measure quality of current processes using appropriate tools and techniques
Collect relevant data on current process capability to identify quality lapses and possible areas for improvement
Provide clarifications on quality-related processes an d tools to relevant stakeholders
Apply established infrastructure, processes and systems to identify and highlight lapses or deviations from required quality standards
Support communications and implementation of changes to business processes in line with objectives of quality management infrastructure
Maintain quality management infrastructure
Investigate process drivers of quality, and recommend quality management infrastructure, techniques and tools
Determine key performance measures and tools to evaluate existing systems, for assessment of current infrastructure and process capability
Analyse current process capability to investigate cause-and-effect relationships, process drivers of quality, and underlying causes of quality lapses
Recommend techniques and tools to facilitate process or product quality optimisation
Implement control systems to identify and correct deviations from required quality standards before they result in defects or disruptions
Deploy quality management infrastructure and ensure organisation understanding and acceptance of new systems, processes and tools
Manage maintenance of quality-related infrastructure to ensure that systems, processes and tools are properly followed and utilised
Develop quality-related infrastructure and practices, techniques, tools and control systems
Determine current process capability, monitor and evaluate performance of key systems and processes
Anticipate current and future needs of the organisation to preserve required quality standards
Develop quality-related infrastructure for process improvements with reference to relevant quality management methodologies and internal capabilities
Establish organisation- wide practices and norms to create a culture that encourages high quality products and processes
Introduce new techniques and tools to optimise process and product quality
Establish control systems to guide processes toward reaching optimal quality
Drive deployment of quality-related infrastructure that yields business value
Manage implementation of quality systems and processes, in ensuring alignment with business direction