Quality Assurance
Apply quality standards to review performance through the planning and conduct of quality assurance audits to ensure that quality expectations are upheld. This includes the analysis of quality audit results and setting of follow-up actions to improve or enhance the quality of products, services or processes
Type
Functional
Competency Area
Development and Implementation
Levels
Ensure compliance
Apply quality standards to review performance of software or hardware product or service components
Monitor day to day activities are in accordance to the requirements of the quality management plan
Conduct QA audits based on a set plan
Consolidate QA audit results and identify lapses or discrepancies
Identify performance levels given existing quality assurance processes and areas for improvement
Communicate changes or enhancements to QA processes or standards
Establish and monitor compliance
Implement quality performance guidelines, procedures and processes in the quality management plan, ensuring organisation- wide understanding
Manage QA audits in the organisation
Clarify uncertainties or queries on the QA audit results
Analyse QA audit results and prioritise critical areas for further review and improvement
Recommend changes to organisation processes, to sustain or improve quality of products or services
Review the effectiveness of quality assurance processes
Propose improvements or changes to quality standards
Design and adapt to changing regulatory environment
Establish quality benchmark standards based on alignment with external requirements, industry practices and internal business priorities
Evaluate best practices against regular review of QA audit result
Develop organisation wide protocols and processes for QA audits, taking into account implications of emerging technological developments and external trends
Resolve complex or significant disputes or disagreements on QA audit results and matters
Review proposed future plans for improvements
Spearhead enhancements to quality management plan, including quality performance guidelines, procedures and processes