Passenger Information Systems Management
Implement and manage effective Passenger Information Systems (PIS) to provide relevant and timely information to passengers and members of the public
Type
Domain
Competency Area
Airport Operations
Levels
Administer Passenger Information Systems (PIS) processes
Monitor routine functioning and availability of manned and unmanned PIS
Ascertain adherence of manned PIS to information release protocols and security policies
Track, record and resolve issues and breakdowns in PIS
Communicate status of unplanned events and/or emergencies to passengers
Review and audit terminal Passenger Information Systems (PIS) processes
Implement PIS procedures required for terminal operations
Collaborate with relevant stakeholders and/or departments to develop communication plans for unplanned and/or emergency situations
Track and analyse performance indicators of PIS
Conduct and oversee audits of PIS processes
Develop processes for Passenger Information Systems (PIS)
Define Standard Operating Procedures (SOPs) for PIS procedures
Develop protocols for releasing critical information during unplanned and/or emergency situations
Detail key performance indicators for tracking effectiveness of PIS
Determine issues and limitations pertaining to PIS and develop appropriate solutions to overcome them