Train Station Operations Management

Manage the operations of train stations to achieve rail service continuity, safety and reliability

Type

Functional

Competency Area

Rail Operations

Levels

Manage station & rail systems, equipment and facilities

Open and close stations

Execute start-up and shut-down procedures of rail and station systems and facilities

Monitor station operations including in- bound and out-bound of train movement at the station

Operate station and rail equipment

Report abnormalities of train services and/or rail incidents

Report station and rail systems and equipment faults and station facilities defects and breakdowns

Perform operator-level recovery of station and rail systems and equipment to rectify occurrence of faults and malfunctions

Support access control of internal and external stakeholders and/or service providers to restricted access areas of the station

Perform PIC duties to manage internal and/or external stakeholders and/or service providers

Execute crowd control measures and regulate commuters during service degradation

Interpret and enforce Rapid Transit System Act

Document operational log and activities

Supervise stations operations

Plan and allocate work activities to station staff and contract personnel

Plan for resources required

Coordinate service, maintenance and repairs of station facilities, rail systems and equipment

Perform operator-level recovery of station and rail systems and equipment to rectify occurrence of faults and malfunctions

Supervise access control to station premises

Supervise the operation of station and rail systems and equipment

Supervise the usage of station equipment in compliance with safety precautions and organisational operating procedures

Implement service degradation and incident management measures

Collate customer feedback and acknowledgement

Develop station operation plans & enhancements

Develop station operations and staff deployment plans

Facilitate service, maintenance and repairs of station facilities and rail systems and equipment

Propose station facilities improvement works

Inspect station environment pertaining to operation efficiency, safety and security

Detect violations in safety and security protocols, and operating procedures

Develop appropriate preventive and corrective plans for safety, security and operating procedures to prevent occurrence of breaches

Facilitate crowd control management measures during service degradation and/or during grail incident

Review the management of station access and control Review customer feedback and acknowledgement for service improvement

Ensure operational efficiency of station operations

Initiate audits and checks to determine station operations comply with operating procedures and regulatory requirements

Evaluate station environment pertaining to operation efficiency, safety and security

Evaluate safety and security protocols and operating procedures to detect potential infringements

Formulate safety and security protocols for station operations

Guide the development of appropriate preventive and corrective plans for safety, security and operating procedures breach

Formulate SOPs for station operations

Direct policies and procedures to optimise station ops

Formulate station operations strategies

Anticipate future requirements of station operations

Guide the formulation of safety and security protocols for station operations

Appraise the performance standards of station operations

Synergise preventive and corrective plans to mitigate breaches in safety, security, and operating procedures

Synergise station operation procedures with the Operation Control Centre (OCC) to ensure rail networks under the organisation’s purview are optimised