Train Station Operations Management
Manage the operations of train stations to achieve rail service continuity, safety and reliability
Type
Functional
Competency Area
Rail Operations
Levels
Manage station & rail systems, equipment and facilities
Open and close stations
Execute start-up and shut-down procedures of rail and station systems and facilities
Monitor station operations including in- bound and out-bound of train movement at the station
Operate station and rail equipment
Report abnormalities of train services and/or rail incidents
Report station and rail systems and equipment faults and station facilities defects and breakdowns
Perform operator-level recovery of station and rail systems and equipment to rectify occurrence of faults and malfunctions
Support access control of internal and external stakeholders and/or service providers to restricted access areas of the station
Perform PIC duties to manage internal and/or external stakeholders and/or service providers
Execute crowd control measures and regulate commuters during service degradation
Interpret and enforce Rapid Transit System Act
Document operational log and activities
Supervise stations operations
Plan and allocate work activities to station staff and contract personnel
Plan for resources required
Coordinate service, maintenance and repairs of station facilities, rail systems and equipment
Perform operator-level recovery of station and rail systems and equipment to rectify occurrence of faults and malfunctions
Supervise access control to station premises
Supervise the operation of station and rail systems and equipment
Supervise the usage of station equipment in compliance with safety precautions and organisational operating procedures
Implement service degradation and incident management measures
Collate customer feedback and acknowledgement
Develop station operation plans & enhancements
Develop station operations and staff deployment plans
Facilitate service, maintenance and repairs of station facilities and rail systems and equipment
Propose station facilities improvement works
Inspect station environment pertaining to operation efficiency, safety and security
Detect violations in safety and security protocols, and operating procedures
Develop appropriate preventive and corrective plans for safety, security and operating procedures to prevent occurrence of breaches
Facilitate crowd control management measures during service degradation and/or during grail incident
Review the management of station access and control Review customer feedback and acknowledgement for service improvement
Ensure operational efficiency of station operations
Initiate audits and checks to determine station operations comply with operating procedures and regulatory requirements
Evaluate station environment pertaining to operation efficiency, safety and security
Evaluate safety and security protocols and operating procedures to detect potential infringements
Formulate safety and security protocols for station operations
Guide the development of appropriate preventive and corrective plans for safety, security and operating procedures breach
Formulate SOPs for station operations
Direct policies and procedures to optimise station ops
Formulate station operations strategies
Anticipate future requirements of station operations
Guide the formulation of safety and security protocols for station operations
Appraise the performance standards of station operations
Synergise preventive and corrective plans to mitigate breaches in safety, security, and operating procedures
Synergise station operation procedures with the Operation Control Centre (OCC) to ensure rail networks under the organisation’s purview are optimised