Logistics Solutions Sales
Identify customer needs, evaluate these needs and identify probable solutions so as to sell logistics solutions and services to solve the needs of customers
Type
Functional
Competency Area
Solutioning and Programme Management
Levels
Implements steps to identify and stay up-to-date on customer needs
Identify customer needs through prospecting and networking
Identify people and organisations who are potential customers
Analyse potential customers’ interests in particular products and/or services to determine needs
Maintain clear and comprehensive picture of customers’ current and future needs
Develop sales proposals based on customer needs to build strong customer relationships
Review sales performance via key performance metrics
Facilitate further communication with customers identified as sales leads
Develop strong customer relationships
Develop competitor array for competitive analysis
Develop sales presentations and proposals clearly to outline solutions addressing customers’ needs and concerns
Drive development of proposals to provide solutions and services to customers
Drive improvement of solutions using system thinking tools to resolve issues affecting achievement of desired goals and outcomes
Lead negotiation by establishing guidelines to achieve desired outcomes
Guide organisational strategic direction into sales and marketing strategic direction to support achievement of organisational strategic objectives
Drive contract negotiation with customers and stakeholders