Quality System Management
Establish quality assurance policy and management system for services to ensure compliance with internal quality requirements, client expectations, international quality standards and/or regulations
Type
Domain
Competency Area
Quality Management
Levels
Apply quality procedures when carrying out daily work to meet quality system requirements
Plan daily work to meet quality system requirements
Adhere to quality system requirements
Perform in-process QC checks
Take action for out-of- control conditions
Maintain and improve work quality according to relevant quality frameworks, policies and requirements
Supervise Quality Assurance and Quality Control (QA/QC) and Quality Management System (QMS) audits
Plan and supervise work activities to meet QA/QC and QMS requirements
Conduct QA/QC inspections and measurements
Conduct document review to ensure conformity of the QMS with audit criteria
Apply relevant analyses, reviews, inspections, and/or measurement methodologies as determined by quality standards
Collect, mine and interpret data in compliance with quality standards
Observe workplace activities and conditions to collect relevant information in accordance with audit plans
Monitor the QMS to flag potential quality issues with products and services
Report any abnormalities and problems encountered in carrying out, maintaining and improving work quality
Recommend corrective measures for QC
Prepare internal QMS audit report
Manage Quality Management System (QMS) processes to fulfil QMS requirements and improvement
Apply appropriate quality tools for different customer segments
Set relevant metrics and KPIs for process monitoring
Evaluate outcomes of implementing quality assurance procedures against legal and organisational QMS parameters
Detect and report variations in the quality of operations, services or products from required standards
Provide technical advice regarding potential hazards, safety risks and control measures so that monitoring and preventative action can be undertaken and/or appropriate authorities consulted
Document QMS improvement activity reports
Drive internal and external quality assurance by establishing Quality Management System (QMS) processes and procedures
Develop QA/QC processes and procedures and product and service quality requirements in compliance with international quality standards and organisation's policy
Establish internal audits, checklists and forms for respective departments
Assign roles and responsibilities for executing quality assurance activities across relevant departments and incumbents
Develop a QA/QC competency framework for functional training
Facilitate and review findings from external audit to rectify non- compliances
Consolidate audit findings to prepare reports on QMS and QA/QC performance
Analyse reports to highlight QMS gaps and training needs Implement industry best- practices and improvement initiatives to address QMS and QA/QC gaps
Maintain quality control record systems
Advocate the organisation’s Quality Management Systems (QMS) and benchmark existing system against global and local practices for improvement
Source and review relevant industry benchmarks for best practice in quality
Evaluate organisation’s quality management systems’ performance against relevant industry benchmarks
Formulate the organisation's QA/QC policy and objectives in alignment with international quality standards and requirements as well as key client and stakeholder expectations
Devise a QMS for the organisation to achieve its objectives based on industry best-practices
Embed a quality culture across the organisation by establishing promotions and reward schemes to encourage adoption and adherence to the QMS
Establish promotions and reward schemes to encourage adoption and adherence to the organisation’s quality management systems
Analyse the organisation’s gaps and evaluation data and implement improvements
Conduct opening and closing of external audits
Obtain approval from clients and auditees to disclose information required by external auditors