Consultation and Consensus Building
Ability to identify the stakeholders and influencers, seek their views and concerns through formal and informal channels. Build consensus through dialogue, persuasion, reconciliation of diverse views/interests and trusting relationships.
Type
Behavioural
Competency Area
Equity
Levels
Open to consultation and presents views in a concise manner with the help of data
Confidently presents views in a clear, concise and constructive manner
Demonstrates openness to consult others, with the aim of delivering value and benefit to the public
Reaches out inside and outside the Department, with those who can provide work-related information
Invites others’ views and opinions
Communicates the pros and cons of an initiative, as well as its benefits for the public in order to get buy-in
Consults others and takes multiple actions to persuade others
Develops links with the experts and relevant information sources, proposes good solutions to benefit the public
Develops and nurtures key contacts as a source of information, keeping in mind the end goal of providing better services to the public
Contacts colleagues to identify synergies and convergence
Understands the target groups’ views and customises the communication to convince them
Proactively looks for opportunities to promote convergence
Continuously looks for opportunities to partner and transfer knowledge
Takes initiative to engage with stakeholders to create new ideas and solutions
Proactively shares knowledge and information to build capacity and convergence
Keeps stakeholders informed about various initiatives and engages with them regarding new initiatives
Makes an effort to understand the motives of others and uses this insight to customise the communication
Prepares for others’ reactions in advance by visualising the implications of the proposal on the wider public including the marginalised and disadvantaged
Helps to align diverse interests to a common goal
Explores innovative ways to converge different opinions, keeping in mind the end goal
Creatively uses the knowledge of the experts in order to address diverse interests of the stakeholders
Communicates with conviction and clarity in face of tough negotiations
Promotes consensus building and convergence
Creates forums where people can interact with each other on the larger goal and move away from a ‘silo’ mindset
Identifies opportunities to build relationships with external partner and larger communities with the purpose of serving the wider public
Demonstrates willingness to trade-off immediate gain with long-term benefit
Takes a long-term view of public good
Inspires others to consult, keeping the greater good in mind, before arriving at any critical decisions