Performance Management
Manage the performance of personnel to achieve organisation's performance targets
Type
Functional
Competency Area
People Development
Levels
Supervise personnel's performance
Understand site security operations procedure
Record relevant information for site inspections
Ensure safety, security and confidentiality for all information relating to client’s security operations
Take appropriate actions to rectify situation when encountering problems in supervision of direction of security officers
Carry out periodic checks to ensure that security officers perform duties as assigned
Use appropriate interpersonal skills to handle and deal with security officers to address problems encountered
Conduct coaching and counselling where necessary to assist them in meeting performance standards
Monitor security officers to ensure that required level of security service is maintained to meet client’s needs
Suggest improvements to organisational standards and values
Assist management to ensure ideas and information receive the acceptance and support of other security officers
Review personnel's performance
Monitor staff performance through organisational appraisal systems
Solicit periodic feedback on staff performance
Document all performance evaluations carried out for staff
Carry out informal reviews of staff performance regularly
Establish areas for improvement for staff
Formulate people development-related strategies and plans
Arrange for coaching sessions with staff on identified areas for improvement
Review individual action plans with staff according to organisational procedures
Plan for succession (manpower)
Coach staff to meet performance targets
Provide counselling to poor performers
Develop potential staff for higher appointments
Identify training and other interventions to develop staff