Project Quality Management

Understand and apply the three processes of project quality management (quality planning, assurance, and control) in monitoring project metrics against goals, to ensure continuous improvements.

Type

Functional

Competency Area

Project Management

Levels

Understands the three processes of project quality management

Understands the practices, tools, and techniques of project quality management

Summarises the three processes of project quality management (quality planning, quality assurance, and quality control)

Aware of quality metrics across business, customer and process measures for quality planning

Recognises that quality assurance is about continuous improvement and process analysis

Describes the purpose of quality control, in terms of monitoring metrics against project goals

Identifies tools and techniques for the three processes of project quality management

Defines ‘quality’ in project quality management through key terms and concepts (validation, verification, precision, etc.)

Identifies inputs, tools and techniques, and outputs for each of the three processes of project quality management

Links quality metrics to design of experiments (DOE), to understand what changes can make a difference in quality planning

Incorporates measurement systems to verify quality assurance levels in terms of accuracy, precision, etc.

Utilises analysis tools (run charts, control charts, pareto charts, etc.) to display metrics data for quality control

Determines relevant tools and techniques across the three processes of project quality management

Applies key terms and concepts of project quality management to assess stakeholder needs and expectations

Determines relevant tools and techniques for the three processes of project quality management

Drafts a project quality plan with quality metrics, definitions, and standards relevant for the project

Conducts root-cause and value-add analysis to assess quality assurance in terms of issues and continuous process improvement

Interprets metrics data to monitor project performance in terms of scope, budget, scheduling, etc.

Prioritises continuous improvements across the three processes of project quality management

Advocates for quality standards and processes based on stakeholder needs and expectations

Instills techniques for quality improvement across the three processes of project quality management

Aligns the project quality plan with broader institutional goals and priorities

Prioritises continuous improvements in the project by applying best practices and lessons from previous quality assurance processes

Communicates project performance using metrics data in various forms (graphical analysis, briefs, etc.)