Technical Sales Support
Develop preliminary technical solutions, proposal or initial prototypes to address customers' needs. This includes analysis and diagnosis of customers' technical requirements, design of proof of concept, and delivery of product demonstrations and/or customisation samples as part of broader end-to-end solution to customers
Type
Domain
Competency Area
Sales and Marketing
Levels
Perform technical product demonstrations and shortlist potential solutions, resolving technical issues to meet customers' requirements
Record customer’s technical requirements
Assist customers in resolving basic technical issues, with reference to standard guidelines
Shortlist potential product and service solutions that can meet customers' needs
Deliver technical product demonstrations
Communicate technical details and functions of products effectively to customers
Support sale of technical solutions
Analyse technical requirements and draft proof-of-concept for technical solutions to customers
Analyse technical requirements or non-standard customer requests
Explain technical nuances, pros and cons of various solutions to the customer
Support development of customised IT products, services and prototypes
Model the proposed product and solution
Guide internal and external stakeholders in understanding technical details and functions of products and services offered
Draft proof-of-concept to support sales efforts
Identify appropriate solutions to meet customer’s needs
Lead the design of customised technical solutions, demonstrating their value in relation to the broader end-to-end solutions delivered
Diagnose customers’ IT product and service needs
Justify suitable technical solutions to address customers' needs
Support the role of a specific technical product in the broader end-to-end solution delivered to customers
Develop value demonstrations and proof-of-concept models
Lead the design of customised technical solutions and programmes to meet customers’ unique set of requirements
Lead the sale of technical products and services to key clients
Synthesise high-level trends requirements, and lead enterprise-wide proposals for technical products and solutions
Synthesise high-level trends and changes in customer’s technical requirements
Lead the design of enterprise-wide proposals for technical products and solutions to potential customers
Direct the development of technical solutions, product prototypes and models
Anticipate how technical aspects of a specific product can impact or be impacted by other elements in a broader, end-to-end solution
Provide expert technical advice to existing and potential customers