Systems Thinking
Identify, analyse and evaluate relationships among systems’ parts, with the use of simulation tools and systems thinking techniques and frameworks to understand situations and drive change for improvements
Type
Functional
Competency Area
Analytical Thinking
Levels
Examine the interactions of components within systems to attain holistic understanding of how the parts relate to one another
Identify and diagnose the root causes of problems
Apply concepts of systems archetypes to analyse and attain holistic understanding of problems
Break down concepts and issues to facilitate understanding of individual parts of their systems
Analyse causal relationships and draw connections between elements of a system causing feedback to one another
Identify counterproductive approaches in solving issues or problems
Evaluate the interdependencies across the organisation to link patterns and trends across systems, programmes and operations
Guide stakeholders to interpret design problems in new ways
Critique mental models and archetypes to challenge current ways of thinking
Evaluate interactions between systems and their external environment to determine causal relationships
Facilitate the use of systems thinking to change perceptions and mental models to bring about new design insights and ideas
Simulate effects of management decisions, using design simulation tools
Synthesise insights and link patterns and trends across different organisational systems, programmes and operations
Drive strategic alignment of systems and processes across functional teams and departments in the organisation
Formulate multiple interventions to address the identified root causes to design problems
Develop strategies to deal with different systems archetypes
Manage the anticipated impact of trade-offs to the various elements of systems
Drive interventions utilising enterprise knowledge management (EKM) to foster an enterprise thinking culture across the organisation
Align organisational stakeholders and the design community to enhance effectiveness and depth of design work