Conflict Management
Build consensus, maintain the best interests of the organisation and utilise knowledge of conflict management techniques to diffuse tensions and achieve resolutions effectively
Type
Functional
Competency Area
Customer Relationship and Stakeholder Management
Levels
Identify all parties and all issues related to conflict
Apply appropriate conflict management system and techniques in conflict resolution
Engage and negotiate effectively within organisational
Isolate key issues
Identify more than one strategy with different parties to move resolution forward
Identify more than one strategy with different parties to move resolution forward
Identify alternate plans
coordinate communication across all parties
Multiple strategies for multiple parties
Devise multiple strategies of conflict management, coordinate all parties to resolve the conflicts and assess conflict situations in arriving at compromised solutions
Identify key hot buttons for each party
Devise multiple strategies of communication and tailor communication accordingly