Check the serviceability of AFC equipment to prepare for daily operations

Assist commuters in using AFC ticket machines

Perform fare and ticket transactions using AFC software on station computer and card reader

Relay fare information to commuters and provide advice on ticket-related issues

Assist in collection of fare revenue, closing of daily revenue and card accounts

Assist in revenue protection

Implement fare and ticketing procedures in the station

Check the serviceability of AFC equipment and raise service and repair request to maintenance department

Perform fare and ticket transactions using AFC software on station computer and card reader

Interpret and identify fraudulent ticket usage and fare evasion to enforce corrective measures and/or penalty fees

Apply knowledge of fare management in executing AFC tickets and revenue transactions according to organisational operating procedures

Disseminate fare and ticket information to commuters

Perform revenue protection

Manage AFC documentation, records and revenue reporting

Supervise Automatic Fare Collection (AFC) tickets and revenue transaction operations according to organisational operating procedures

Analyse and handle various fare evasion scenarios

Ensure and maintain availability of petty-cash flow in stations to facilitate cash transactions

Close accounts for cash transactions according to documentation and reporting requirements

Collate revenue reports for submission to fare revenue department

Liaise with authorities and internal and/or external stakeholders in the implementation and enforcement of Fares and Tickets Regulations

Analyse and report the misuse of the AFC equipment according to organisational operating procedures