Baggage Services Management
Manage all baggage service operations to deliver baggage to and from aircraft
Type
Domain
Competency Area
Customer and Passenger Services
Levels
Execute baggage service operations
Query customers and passengers on any items to declare in their carry-on and/or checked baggage
Assist customers and passengers to operate bag-drop facilities
Ensure all baggage falls within Free Baggage Allowance (FBA) for specific airlines and classes
Inform customers and passengers of excess baggage charges and perform relevant transactions
Tag baggage based on Standard Operating Procedures (SOPs) and specifications
Operate conveyer belts for delivery of baggage
Assist customers and passengers with baggage claims and queries
Coordinate with relevant stakeholders and/or departments to retrieve lost baggage
Monitor overall baggage service operations
Supervise baggage services to ensure compliance with IATA passenger and baggage handling standards
Offer detailed explanations to customers for items which are prohibited on board the aircraft
Retrieve baggage information using global tracing and matching baggage systems such as the Societe Internationale de Telecommunications Aeronautiques (SITA) WorldTracer
Bring passengers through baggage security screening procedures
Manage operational activities associated with delivery of baggage and oversee related inquiries
Collaborate with airlines and other relevant stakeholders to develop overall baggage service delivery models
Resolve grievances regarding mishandled baggage
Implement systematic baggage service procedures during flight disruptions and irregular operations
Propose new baggage service technologies and/or systems to enhance baggage service delivery