Order Fulfilment Administration
Administer receiving, processing, delivery and optimisation processes for orders in order to support business and customer requirements
Type
Functional
Competency Area
Stakeholder and Customer Management
Levels
Carry out stock processing & monitoring
Carry out verification of goods against source documents
Carry out proper documentation and update of records promptly and accurately
Identify accurate dispatch of order and invoicing information to respective departments
Follow organisation procedures to handle problems encountered during order processing
Follow organisation procedures to handle problems regarding stock levels
Carry out stocktake and verification of required stock levels
Follow organisation requirements for stock rotation
Follow organisation requirements for reporting stock discrepancies
Support order fulfilment processes
Support proper update and filing of order and shipping documents
Support fulfilment of order requirements through handling queries related to order fulfilment
Support planning performance measures for logistical functions
Apply understanding of technologies used in logistics to process customer orders
Monitor inventory levels (inbound and outbound flow of goods)
Collaborate with stakeholders to manage order fulfilments
Maintain centralised and decentralised purchasing options correctly to meet needs of organisation
Maintain appropriate inventory control and tracking to ensure optimum inventory level
Collaborate with customers to address and solve customer queries
Collaborate with various divisions to track order status, goods receiving status, outbound packing status and shipment pickup
Review order fulfilment processes to ensure compliance and mitigate gaps
Inspect documentation to ensure compliance to legal requirements
Develop solutions to mitigate order fulfilment bottlenecks
Facilitate returns process decisions with respect to repair, refurbishment, disposition and secondary markets
Facilitate communication with stakeholders to address order fulfilment problems
Develop comprehensive reverse logistics frameworks
Ensure robustness of order fulfilment processes
Formulate strategies linking Global Supply Management and Order Fulfilment
Forecast order demand and supply in order to ensure sufficient capacity
Forecast future trends
Lead development of infrastructure to meet future order fulfilment needs, for example, catering to reverse logistics
Devise strategies to optimise backward loop
Drive development of sustainable order processes
Drive cost-saving strategies within the fulfilment process