Performance Management
Establish organisation-wide performance management strategies to facilitate performance management, including identification of key performance indicators and employee performance assessment
Type
Domain
Competency Area
Workforce Development
Levels
Implement performance management programmes
Facilitate the identification of KPIs for teams and individuals with managers
Conduct research on the best practices in KPI development
Communicate KPI guidelines to line managers
Implement performance management programmes according to overall performance management strategies
Communicate performance management programmes to employees using appropriate communication channels
Analyse relationship between performance management and business performance
Evaluate effectiveness of performance management programmes
Refine performance management programmes based on feedback
Develop performance management programmes
Review the key performance indicators (KPIs) as identified by line managers
Cascade departmental level KPIs to teams and individuals
Provide guidance on the use of performance management tools and resources available
Engage employees in understanding their roles and responsibilities in performance management
Monitor adherence to performance management requirements
Train line managers on the appropriate mindset and behaviours in conducting performance reviews
Develop review systems for obtaining feedback related to performance management systems
Manage grievances related to performance management for junior employees
Review trends on the impact of performance management programmes on businesses
Recommend refinements to performance management programmes based on industry best practices
Manage performance management system
Cascade organisational level key performance indicators (KPIs) to departments
Engage stakeholders in identifying performance management requirements
Develop performance management strategies aligned to organisational strategies
Oversee the implementation of the performance management strategies
Facilitate the development of organisational policies that supports the performance management strategies
Manage performance issues for senior leaders
Evaluate the impact of performance management programmes on business performance
Monitor emerging trends that may impact performance management programmes
Endorse refinements to performance management programmes