Service Coaching
Coach staff to deliver service in accordance with organisation’s service vision, mission and values
Type
Functional
Competency Area
People Management
Levels
Identify people for coaching
Uses multiple methods to provide feedback to individual on service performance
Is able to discern who can benefit most by an external nudge and help
Understand and identify the characteristics and roles of a coach in imprving each individual
Able to identify and relate components of a coaching plan to each individual
Coach individuals for service performance
Prepare coaching plan for individuals to address service performance issues
Demonstrate the use of coaching techniques to address service performance issues
Monitor progress of individual for improvements in service performance
Enhance the effectiveness of the coaching process
Review effectiveness of coaching techniques
Understands and guides coaches in appropriate use of coaching models and their application to individual cases
Keeps close track of the individual's progress and swiftly changes the coach and can take effective action, should it be so required