Self Awareness and Self Control
Identifies one’s own emotional triggers and controls one’s emotional responses. Maintains a sense of professionalism and emotional restraint when provoked, faced with hostility or working under increased stress. It includes resilience and stamina despite prolonged adversities.
Type
Behavioural
Competency Area
Efficiency
Levels
Is aware of self and restrains emotional impulses
Aware of own feelings, strengths and weaknesses
Aware of the connection between own feelings and their impact on own actions and performance
Reads situations rationally
Resists the temptation to act impulsively
Remains calm in stressful situations and listens to others’ point of view
Responds calmly
Aware of how one’s emotions and actions impact others
Conducts rationally even under strong internal emotions
Knows what emotional ‘hot buttons' he/she has and avoids situations that will cause emotional responses
Acts calmly and respectfully towards others despite difficult situations
Has an honest understanding of own weaknesses and strengths
Manages stress effectively
Actively manages self-effectiveness in different situations by thoroughly understanding of one’s own responses
Uses stress management techniques to deal with stress and control responses
Responds constructively and professionally to extreme challenges, provocation and/or professional disappointments
Continues providing effective leadership in situations of stress or adversity
Managing self and others under high stress or adversity
Calms others during stressful situations (by remaining calm, listening attentively)
Diffuses stressful situation and lightens the environment for example by humour, presenting analogies etc
Coaches and mentors others on ways to manage stress
Accepts negative feedback in a mature manner
Nurtures a culture of rationality and calm behaviour
Able to maintain focus and stamina for self and others in prolonged adversity
Nurtures a culture to identify and dissolve stressors by better planning and analysing the past instances
Creates and promotes culture of calm behaviour in a large group or organisation
Improvises and innovates to out-manoeuvre stressful situations to attain expected results