Dispute Resolution
Manage disputes by implementing appropriate resolution approaches to find solutions to disagreements
Type
Functional
Competency Area
Project Management
Levels
Manage dispute resolution to mitigate conflict situations and reach agreeable outcomes
Prepare cases to gather support for positions
Participate in dispute resolution processes to achieve desired dispute resolution outcomes
Obtain concurrence from involved parties to reach dispute resolution
Identify opportunities to strive for negotiation outcomes, to add value to the organisation and achieve win-win outcomes for involved parties
Manage self to maintain composure, self- confidence and resilience when dealing with challenges in the conflict resolution process
Lead dispute mediation to achieve mediation objectives and outcomes for the organisation
Develop and review mediation guidelines, in consultation with stakeholders, to manage mediation processes
Prepare for mediations in accordance with mediation guidelines
Set objectives to guide mediation processes
Use a range of communication techniques to mediate disputes successfully
Evaluate mediation outcomes to determine achievements against objectives and identify potential areas for improvement for future mediations
Research on history of disputes and dispute resolutions within the organisation and with external parties to apply to current and future situations
Influence organisational policies and procedures to strengthen relations, promote harmonious tripartite relations
Review legislative requirements and guidelines regarding labour management relations, industrial practices, compliance requirements and arbitration appropriate to the organisational context
Establish effective working relationships with representatives of government, unions and employers to ensure synergy between tripartite parties, within the Singaporean industrial relations system
Develop organisational policies and processes to strengthen labour and management relations, by engaging unions, government representatives and organisational management in forums and dialogues
Determine the organisation’s position to prepare for collective
bargaining and examine possible causes and sources of conflict
Lead bargaining processes to achieve agreement and mutually acceptable outcomes
Document outcomes of collective bargaining processes to safeguard the interests of stakeholders
Direct the development of systems and processes to ensure agreed outcomes are implemented
Review the effectiveness of bargaining processes to enhance harmonious tripartite relations
Communicate the agreed outcomes from collective bargaining to stakeholders to get their support in the implementation