Communication Skills
Articulates information to others in a language that is clear, concise, and easy to understand. It also includes the ability to listen and understand the unspoken feelings and concerns of others.
Type
Behavioural
Competency Area
Efficiency
Levels
Listens attentively and presents information clearly
Listens actively and objectively without interrupting
Checks own understanding of others’ communication (e.g., repeats or paraphrases, asks additional questions)
Is able to ask questions clearly to gather basic understanding of issues at hand
Presents basic facts in a clear and concise manner, both orally and in writing
Keeps superiors and other relevant stakeholders informed
Fosters two-way communication
Conveys information, opinions and arguments fluently and confidently in a manner that clearly explains the benefits of one’s proposition on different people in the society
Elicits feedback on what has been said
Is able to ask leading and open-ended questions to allow for deeper thoughts to surface during communication
Understands complex non-verbal cues and incorporates the understanding to achieve
better two-way communication of ideas
Maintains an open communication channel with others
Communicate information likely to be perceived negatively with sensitivity and tact
Supports messages with relevant data and examples to create better impact and to enhance understanding
Is able to write complex ideas in an easy to read, coherent, accurate manner devoid of jargon
Adapts communication to others
Adapts communication style to suit the situation
Takes others’ perspectives into account during communication,
Times communication effectively keeping in mind the overall context and public opinion
Anticipates the response to messages and adapts communications accordingly
Is able to understand the non-verbal cues of the speaker
Communicates complex messages clearly and credibly
Does not bluff, acknowledges lack of information, acts tactfully and follows up response in agreed time
Communicates complex issues clearly and credibly, to widely varied audiences
Shares the idea with opinion makers, before ‘voicing’ it
Uses varied communication methodologies to promote dialogue and shared understanding through interesting examples (stories, myths, cases, best practices etc)