IT Standards
Develop and review of standard operating procedures as well as service expectations for IT-related activities and processes. This includes the provision of clear guidelines for the organisation to carry out IT-related tasks in a manner that is effective, efficient and consistent with the IT service standards and quality standards of the organisation
Type
Functional
Competency Area
Governance and Compliance
Levels
Review current practices
Review current practices of performing IT-related activities against the organisation's desired standards and guidelines
Evaluate relevance of global industry standards to the organisation’s internal standards
Analyse gaps between current practices and user and business IT requirements
Propose revisions to IT service standards and protocols based on new directions, so as to enhance efficiency and effectiveness of IT service delivery
Set guidelines in alignment with global industry standards
Articulate guidelines for the organisation to carry out IT-related activities in alignment with service and quality standards
Make informed decisions on the applicability of global industry standards to the company's context
Determine new IT practices based on refinements to the organisation's service standards
Review revisions to practices and service protocols for IT activities
Define content for materials, handbooks and manuals
Inspire enhancements in line with the evolving landscape
Evaluate impact of evolving market trends on service expectations
Inspire enhancements and redefine IT standards in consideration of emerging industry trends and requirements
Approve new policies and policy updates to align IT processes with the organisation's desired standards and priorities