Conflict Resolution Management
Manage conflicts and disagreements efficiently to reach compromise and agreements
Type
Functional
Competency Area
People Development
Levels
Facilitate resolution of conflicts among stakeholders
Identify and analyse signs of agreement and disagreement
Use negotiation techniques to maintain positive interaction and divert and minimise aggressive behaviour
Communicate in palatable manner to individuals
Demonstrate sensitivity and understanding when dealing with cultural issues
Negotiate for mutually acceptable solutions by all parties
Inform relevant personnel of the outcomes of negotiation
Develop robust conflict management systems and processes
Analyse legislative requirements and guidelines and compliance requirements appropriate to the organisation’s context
Document all interactions and agreements to ensure follow-through and commitment by all parties involved
Present improvement recommendation proposals to stakeholders
Work with involved parties to investigate validity and credibility of claims
Prepare and support others to develop possible responses or solutions based on review of information
Communicate with involved parties to agree to issues under consideration
Perform negotiation with stakeholders involved using conflict resolution techniques
Formulate frameworks for managing conflicts, grievances and disputes
Develop frameworks for managing conflicts, grievances and disputes, taking into consideration the organisation’s context and legal, ethical and socio-cultural considerations relating to conflict, grievance and dispute resolution
Review frameworks for managing conflicts, grievances and disputes to maintain or enhance positive employee relations
Consult key stakeholders to obtain buy-in on frameworks