Stakeholder Management- Contracts
Manage stakeholder expectations and needs by aligning those with requirements and objectives of the organisation. This involves planning of actions to effectively communicate with, negotiate with and influence stakeholders
Type
Functional
Competency Area
Stakeholder and Contract Management
Levels
Identify key stakeholder relationships, needs and coordinate on a day- to-day basis
Identify key stakeholders and the organisation's relationship with them
Identify stakeholder needs, positions and interests
Coordinate basic activities /and processes with stakeholders on a day-to-day basis
Apply knowledge of the cranialisation's position to respond to simple queries from stakeholders
Serve as the organisation's main contact point for stakeholder communications
Conduct stakeholder mapping to identify facets and nature of relationships with and between stakeholders
Manage stakeholders' expectations and needs, based on the organisation's position and resources
Articulate each stakeholder's role and responsibilities
Serve as the organisation's main
Develop a stakeholder engagement plan
Analyse the complexities of stakeholder relationships and determine their level of interest, power and impact on the organisation
Examine stakeholder positions, agendas and priorities which may be explicitly articulated or unspoken
Develop a stakeholder engagement plan to guide communications with different groups of stakeholders
Set clear parameters and expectations of stakeholders' roles and responsibilities
Negotiate with stakeholders to align interests or goals and arrive at mutually- beneficial arrangements
Investigate problems or issues encountered in stakeholder relationships
Review feedback from stakeholders and affected parties, and recommend improvements to stakeholder management strategy
Lead critical discussions and negotiations, addressing escalated issues or problems
Prioritise stakeholder relationships based on in-depth analysis and the organisation's strategic objectives and direction
Develop a strategic stakeholder management roadmap, aligned to the organisation's vision
Lead discussions and negotiations to influence key stakeholder decisions
Address escalated issues raised by or encountered with stakeholders
Establish the overall vision for the alignment of organisation's and stakeholders' objectives
Establish the overall vision for how the organisation's and stakeholders' objectives can be shared or aligned
Anticipate changes in stakeholders' needs, demands, priorities and expectations
Optimise alignment of stakeholder management strategy with organisational goals
Lead strategic negotiations, discussions and engagement initiatives with key leaders and senior stakeholders
Represent the organisation to resolve major escalated issues involving critical stakeholders
Deepen relationships with critical senior stakeholders on an ongoing basis
Co-create shared goals, objectives and vision with senior leaders and stakeholders