Change Management
Plan and systematic execution of processes to facilitate the transition of individuals, teams and organisations to a desired end state in a manner that is seamless, sustainable and aligned with business objectives. This includes the redirection of resources, business processes, finances and operating models, as well as stakeholder engagement to facilitate implementation and maximise adoption.
Type
Functional
Competency Area
Business and Project Management
Levels
Develop communications to prepare stakeholders for the change
Apply change control procedures in regular work processes based on endorsed changes
Provide suggestions for tweaks to business processes or operations to support changes and transitions effectively
Identify impact of change to employees and stakeholders
Develop communication materials to inform and educate affected employees and stakeholders
Identify associated costs and resources required to facilitate basic, small- scale changes
Document change impact on workplace performance and processes, against key performance benchmarks or success indicators
Recommend business activities required to integrate and roll out new changes and drive the execution of change
Drive execution of change control procedures based on an implementation plan for endorsed change requests
Identify business activities or processes required to integrate and roll out new changes in the business environment
Analyse resources and cost-impact of changes, highlighting where people, resources or finances need to be redirected
Deliver communications to engage and seek the buy-in of affected employees of the change
Deliver training to equip affected employees to manage change and change impact
Identify potential pitfalls, obstacles or challenges to smooth adoption and implementation of changes
Assess change performance against new key performance benchmarks
Implement follow-up actions to address any change performance issues
Develop business readiness plan to facilitate changes and transitions, and plan change control procedures
Articulate the purpose and reasons for a significant change
Plan change control procedures for IT initiatives across the organisation
Develop business readiness plan, considering the resources, elements, capabilities and activities required for effective, smooth transition
Determine readiness level of business users for upcoming changes and identify readiness gaps
Plan a series of engagement activities to secure stakeholder commitment to the success of change implementation before introducing the change
Drive stakeholder education or training initiatives to build internal capability and change readiness
Direct internal resources, to facilitate the move to the desired end state of the change
Maintain oversight of change performance against set goals and benchmarks post- implementation
Establish change management strategy, define key success indicators and inspire shared commitment
Establish the organisation's change management strategy and policies with reference to appropriate frameworks, industry best practices and business requirements
Define vision and objectives for organisation-wide change
Determine key performance benchmarks and change success indicators
Maintain a business perspective on how change initiatives are integrated into the business, considering potential impact on business cycles, stakeholders and operations
Orchestrate the organisation toward desired objectives and end state of a change or transition
Design strategic implementation plan, covering all business activities, key personnel and resources required to prepare the organisation for an IT change or transition
Outline key stakeholder engagement messages to be communicated throughout the change process to generate shared commitment to change