Human Factors Management
Identify and mitigate risks of aviation incidents and/or accidents caused by human factors
Type
Functional
Competency Area
Business Management
Levels
Maintain vigilance when performing work duties and recognise fatigue levels and stressors
Take precautions to ensure one’s vigilance and alertness while executing work tasks and activities
Seek clarifications from team members to reduce misunderstandings and omissions of procedures
Identify implications of human errors on organisation’s processes and outputs
Apply techniques to identify stressors and factors which contribute to human errors
Identify team members with compromised vigilance and alertness
Ensure transfer of shifts is in line with stipulated Standard Operating Procedures (SOPs)
Recognise symptoms of fatigue and utilise appropriate countermeasures such as regulating sleep cycles
Identify stressors to determine mitigating measures
Administer processes to ensure team safety and adherence to Standard Operating Procedures
Communicate and ensure staff adherence to appropriate human factors management
Plan roster schedules to rotate shift-work and prevent fatigue
Monitor transfer of shifts is in line with stipulated Standard Operating Procedures (SOPs)
Investigate human errors and threats and collect detailed information for further analysis
Make adjustments to schedules and Standard Operating Procedures (SOPs) based on feedback and investigation of incidents
Review trends in human errors and propose strategies to reduce the occurrences
Determine timelines for work tasks according to the capabilities of the teams and industry practices
Ensure human factors are accounted for in Standard Operating Procedures (SOPs)
Implement processes to strengthen communication across work teams
Analyse incident reports to examine trends in human errors
Perform statistical analysis and present reports
Propose and develop new systems and procedures to mitigate the risks of human errors and threats
Develop of new strategies to mitigate the risks of human errors in the aviation industry
Review statistical reports to identify causes and trends of human errors
Lead the development of new systems, structures and Standard Operating Procedures (SOPs) to manage the prevention and/or consequences of human errors
Develop systematic and consistent tools for investigating incidents and/or accidents and prevent their occurrences
Gain buy-ins from stakeholders on the adoption of automation systems to mitigate human errors and threats