Ground Handling Services and Operations Management
Identify and manage activities to process passengers, cargo, baggage and supplies for flight operations
Type
Domain
Competency Area
Ground Handling Services and Operations
Levels
Identify the different nature of tasks and activities
Identify interdependencies among the different tasks and activities associated with ground handling services and operations
Determine established safety and performance standards for different tasks and activities associated with ground handling services and operations
Perform tasks and activities according to established safety and performance standards
Monitor ground handling services and operations to turn around aircraft
Monitor the handling of dangerous goods and different cargo during ground handling services and operations
Liaise with stakeholders to execute ground handling services and operations
Identify and report breaches in safety and/or security standards during ground handling services and operations
Interpret cargo and/or baggage labels
Implement ground handling services and operations
Meet ground handling needs of airline customers
Coordinate ground handling service recovery through communication with various departments and/or stakeholders
Maintain essential documents and records for ground handling services and operations
Develop policies and procedures for ground handling services and operations
Develop procedures to align expected ground services and operations with established standards such as ISAGO standards and SLAs
Delegate tasks and resources to accomplish ground handling services and operations during emergency situations
Audit ground handling services and operations against established industry standards
Develop plans to mitigate risks to passenger safety and security during ground handling services and operations
Drive initiatives to boost efficiency and effectiveness of ground handling services
Oversee market research to ascertain the needs of airlines and passengers
Review Standard Operating Procedures (SOPs) for ground handling services and operations
Develop frameworks to enhance ground handling services and operations
Lead projects to boost the efficiency and safety of ground handling services and operations
Develop strategies to mitigate risks for ground handling services and operations