Social Service Programme Evaluation
Evaluate the effectiveness of social service programmes in meeting the needs of the clients and communities
Type
Domain
Competency Area
Programme Development and Implementation
Levels
Collect and document programme feedback
Collect and document relevant data and feedback from social service professionals and social service programme stakeholders
Store collected data and feedback according to organisational procedures
Maintain confidentiality of client feedback and findings
Identify gaps and areas of improvements in social service programmes
Propose gaps and areas of improvement for social service programmes
Propose potential solutions to close identified gaps and areas of improvement
Propose areas of client needs that are currently outside the scope and capacity of the organisation to support
Review gaps to improve on social service programme development
Use applicable criteria to evaluate programmes
Assess gaps and areas of improvements to adapt and modify programmes
Evaluate settings and environment to improve programmes
Determine needs for service provisions and planning for future developments
Propose improvements to programmes based on best practices
Evaluate effectiveness and relevance of social service programmes
Analyse and validate evaluation outcomes defined in programme plans
Review relevance and alignment of programmes against programme plans
Recommend potential criteria for assessment of long-term impact of the programme based on research and trends
Provide programme review and feedback to other social service professionals working in the social service programme and programme stakeholders
Review relevance and alignment of programmes against programme plans and strategic objectives of the organisation
Review programme resources, budget and utilisation
Assess new developments in social service programmes based on research and trends to incorporate in organisation’s programmes
Assess best practices and standards to improve programme development and implementation
Review and recommend improvements to organisational policies and processes that impact programmes
Evaluate social service programmes and identify potential synergies
Establish evaluation processes for programmes
Define criteria to measure values and effectiveness of programmes
Review improvements to programme content, structures, outcomes, and work processes for future implementation across programmes in the organisation
Evaluate gaps and areas for improvement in programme evaluation
Determine synergies across programmes in the organisation for future implementation
Devise evaluation approach to collect and analyse data to meet the requirements of decision makers, funding organisations and other social service sector stakeholders
Consult relevant stakeholders to gather feedback to improve sector-wide and/or national programmes
Review performance trends of programmes and drive changes in sector-wide and/or national programmes