Collect information from all sources regarding flight disruptions and irregular operations

Communicate information regarding flight disruptions and irregular operations to higher authorities

Inform stakeholders of schedule changes as a result of flight disruptions and irregular operations

Adhere to SOPs during flight disruptions and irregular operations

Liaise with relevant stakeholders and/or departments to handle passengers during flight disruptions and irregular operations

Facilitate changes to crew scheduling

Record and document data related to flight disruptions and irregular operations

Support fact-finding and investigations during flight disruptions and irregular operations

Maintain communication with various stakeholders and/ordepartments during flight disruptions and irregular operations

Coordinate with flight scheduling teams to oversee recovery of flight schedules

Oversee changes to crew scheduling based on contingency plans

Monitor recovery of flight disruptions and irregular operations

Investigate root causes of flight disruptions and irregular operations

Develop contingency plans to manage recovery of flight disruptions and irregular operations

Initiate emergency response plans

Manage investigations to determine root causes of flight disruptions and irregular operations

Review investigation reports on flight disruptions and irregular operations and recommend preventive measures

Review and propose changes to contingency plans based on regulatory requirements and cost-benefit analysis

Develop performance indicators to track recovery of flight disruptions and irregular operations

Quantify cost of flight disruptions and irregular operations on different stakeholders in the airports

Oversee and implement changes to flight operations to prevent occurrence of flight disruptions and irregular operations