Taking Accountability
Takes ownership for outcomes (successes or failures) while addressing performance issues fairly and promptly.
Type
Behavioural
Competency Area
Ethics
Levels
Delivers results consistently
Demonstrates sincerity and commitment to the job/duty
Does not make excuses, demonstrates a ‘can do’ attitude and delivers consistently
Takes personal ownership for the quality of own work and keeps stakeholder informed about the progress
Remains focussed on delivery within specified timeframe
Delivers results even in unfavourable conditions
Remains positive and focussed on achieving outcomes despite setbacks
Sets and achieves challenging goals and monitors quality regularly
Regularly reviews performance priorities and fine tunes to achieve results
Takes ownership of any shortfall and draws lessons to improve performance
Manages performance
Clarifies priorities, roles, and responsibilities; ensures role and talent fit and secures individual and team ownership of objective
Communicates expectation and standard clearly
Promotes a culture of accountability for service delivery to citizens
Provides feedback to support performance improvement
Maintains effective performance in difficult and challenging circumstances, and encourages others to do the same
Reviews, challenges, and adjusts performance levels to ensure quality outcomes are delivered on time
Takes accountability for team performance especially in case of failure
Takes ownership of others’ performance
Energises and drives others for achieving set objectives
Holds others accountable for delivering high standards and effective performance, and assists them continuously to improve performance while serving the citizens
Maintains a strong focus on priorities and swiftly responds to changing requirements
Incentivises desired behaviours and rewards successful performance
Drives performance culture
Takes accountability for achieving the Department’s strategic priorities
Drives a performance culture across the Department to achieve results through others
Resolutely holds others accountable for outcomes to the citizens
Drives long-term objective of the organisation even in the face of short-term difficulties