Flight Check-In Operations
Assist customers with flight check-in procedures to ensure a seamless and hassle-free process
Type
Domain
Competency Area
Customer and Passenger Services
Levels
Execute check-in procedures and provide accurate and relevant flight information
Operate electronic ticketing systems to issue boarding passes to customers
Assist customers to use automated self-service check-in systems
Provide guidance to customers on seat selection procedures
Explain accurate boarding procedures to customers
Direct passengers to the correct boarding gates
Provide updated information on flight statuses, boarding and arrival times to passengers
Administer check-in operations to ensure efficient and effective processes
Troubleshoot malfunctions in electronic ticketing systems or automated self-service check-in systems
Manage irregular check- in operations and execute plans to rectify the situations
Offer advice and information to customers on procedures and regulations of destination countries and interline flights
Recommend products and services available at the respective boarding gates
Recommend seat selection based on customer needs and preferences
Provide explanations to dissatisfied customers or passengers who are denied boarding on overbooked flights
Review check-in processes for improvements
Advise customers on airport and terminal standard MCT to ensure sufficient boarding time
Audit current processes against International Air Transport Association’s (IATA) standards and international best practices
Retrieve data from SRS Analyser to conduct market analyses and research
Propose recommendations for new technologies and systems to enhance check-in procedures