Conflict Management
Build consensus and utilise knowledge of conflict management techniques to diffuse tensions and achieve resolutions effectively and maintain the best interests of the organisation
Type
Domain
Competency Area
Care Services
Levels
Address questions that drives the behaviours to minimise conflicts
Identify signs, stages and causes of conflicts with individuals or groups of people
Define the conflicts and highlight points of differences and/or contention objectively, taking into consideration social and cultural differences of parties involved
Identify potential areas of conflicts with team members and other parties and methods to overcome the issues at hand
Respect individual viewpoints in managing conflicts within the team
Identify key issues within a conflict situation
Write report detailing the conflicts for Supervisor to review
Facilitate conflict resolutions to minimise conflict occurrences
Identify roles and responsibilities of team members to minimise sources of conflicts performance
Work with affected team members and other parties to resolve conflicts
Monitor and review agreed actions to resolve conflicts
Lead research on high impact conflicts, long-term causes and possible resolutions
Identify the critical players/actors, fault lines of various communities, their historical predisposition and plan for contingencies
Research sources of internal and external assistance to resolve the conflicts
Write reports, including comprehensive details of the conflicts, the parties involved, discussions with all parties and the resolution
Work with different communities, their representatives to resolve long-standing issues