Explain to volunteers the importance of volunteers in the organisation’s service delivery strategy

Identify the methods to manage the types of volunteer groups targeted by the organisation based on the volunteer management framework

Provide logistical and administrative support for volunteer programmes

Update volunteers on organisational volunteer programmes and policies

Organise orientation programme for volunteers

Organise training for volunteers

Support programme staff in providing training and guidance to volunteers to equip them with the required knowledge and expectations of role

Provide feedback to volunteers on strengths and areas for improvement

Apply conflict management techniques to resolve basic conflicts amongst volunteers and escalate to management

Update the volunteer database in accordance with legal requirements

Draft incident reports

Identify volunteer requirements and needs for the organisation

Implement volunteer management strategies, policies and procedures

Work with programme leads to identify scope for volunteer involvement in service delivery

Collaborate with programme leads to manage volunteers within their programmes

Deploy volunteers according to identified job scopes

Implement orientations and trainings for volunteers to equip them with the knowledge to perform their roles

Monitor volunteers’ performances according to organisational goals and policies

Maintain the database of volunteers

Identify risk in volunteer programmes

Communicate to stakeholders the importance, scope and outcomes of volunteer involvements

Develop volunteer management strategies, policies and procedures in consultation with management

Develop initiatives to help programme leads to manage volunteers

Deploy volunteers according to their interests and abilities and programme needs Develop orientations and trainings for volunteers to equip them with the knowledge to perform their roles

Create opportunities for volunteer-led initiatives and activities

Develop mitigating action plans for identified risks in volunteer programmes

Identify and monitor the budget and resources required for volunteer programmes.

Develop the framework and pathways for volunteer leadership

Identify synergies across programmes and departments to maximise the values and effectiveness of volunteer programmes