Operational Agility
Organise the business, work activities and people in ways that enable the organisation to readily adapt to changes in its internal or external environment, whilst achieving desired outcomes and delivering value to customers
Type
Domain
Competency Area
Organisation Analysis
Levels
Lead the implementation of operational initiatives to enhance business agility
Share information actively within and across teams to bridge operational barriers
Organise work in alignment with operational priorities
Implement Agile or lean practices to reduce waste and defects in operating procedures and practices
Measure progress against targets for defined business outcomes on a regular basis
Experiment with new ideas, products or services
Assess work performance and quality to ensure continuous improvement
Manage individual work responsibilities and take ownership of individual and team outcomes
Adapt overall processes and create a working environment of business agility
Empower localised decision-making in teams to achieve operational priorities
Design operational structures and processes that enable transparency and information sharing to enhance decision-making
Monitor operational effectiveness in alignment with the organisation’s vision and strategic outcomes
Lead the adoption of Agile or lean frameworks, methodologies and tools that maximise value creation for customers
Adjust operational plans in a timely manner based on progress against targets for defined business outcomes
Oversee the formation of dynamic, cross-functional teams that are organised to meet business outcomes
Guide the experimentation and development of new ideas, products or services to encourage learning across teams
Develop measures to improve the efficiency and effectiveness of work performance and quality
Manage business outcomes and decision making in collaboration with teams across the organisation
Establish policies that enable adaptability and foster a culture of business agility in the organisation
Cascade organisational objectives into business outcomes and goals for teams
Drive transparency and information sharing across levels and teams
Establish the organisation’s vision and strategic outcomes in anticipation of changes in the internal or external environment
Design organisational policies and processes which focus on customer value creation
Devise funding models for products and services based on business and customer outcomes achieved
Adapt organisation structures in tandem with customer and market demands
Create a safe environment for learning and experimentation with new ideas, products or services
Foster organisational culture of learning and excellence
Engender buy-in and commitment to the organisation’s strategy