Business Performance Management
Implement organisational performance systems to meet business plans and objectives by establishing performance indicators, tracking progress and addressing gaps
Type
Functional
Competency Area
Business Development and Strategy Management
Levels
Monitor performance of the department
Document operational functions of the organisational performance systems within the department
Perform regular tests and checks on business processes according to monitoring and testing procedures
Track the progress and performance of business processes by comparing test results against key performance indicators
Identify gaps in business processes based on test results and highlight areas for improvement
Perform modifications to close the gaps found in business functions according to requirements of action plans
Manage organisation performance systems across departments
Implement organisational performance systems within the department whilst taking into account its unique requirements
Design monitoring and testing procedures for processes within the department that are aligned to the requirements of key performance indicators
Evaluate performance of the department against goals set
Perform gap analysis on the gaps identified within the department
Identify root causes for gaps between current and future state of department based on the gap analysis
Develop reports with recommendations on how to address root causes and close gaps in the department
Translate blueprints into implementable action plans
Formulate organisational performance systems and key performance indicators in alignment with organisation’s vision, mission and values
Develop organisational performance systems that are in line with business plans and objectives
Oversee the implementation of organisational performance systems to ensure consistency across the organisation
Develop key performance indicators to assess the overall performance of the organisation based on emerging trends
Perform root cause analysis of organisational performance systems
Review reports and develop blueprints to address gaps identified
Establish organisational guidelines for performance systems according to objectives
Establish organisational guidelines for the adoption of organisational performance systems according to business objectives
Review organisation performance systems to ensure their alignment with organisational vision, mission and values
Endorse key performance indicators in assessing
organisational performance as per industry best practices and regulatory standards
Review blueprints for addressing gaps found in business processes to ensure their alignment with organisational mission and objectives