Change Management
Understands, contributes and drives the implementation of change management processes required for effectively supporting, planning, implementing, evaluating and sustaining change.
Type
Functional
Competency Area
Programme Management
Levels
Programme Management
Recognises the different types of change(s) that can occur within a department, project, or organisation (adaptive, transformative, etc.)
Gathers resources to support the initial stages of change formulation
Understands the compelling need for a change initiative
Suggests incremental changes, as determined through day-to-day experiences
Contributes to change planning
Contributes to the planning of change(s) by producing relevant research, and identifying key questions, stakeholders, and areas of concerns
Proposes a refinement of change(s) to ensure the optimisation of present and future resources
Drafts a communication strategy for all stakeholders associated with and impacted by change(s)
Prepares implementation roadmap for change
Conducts impact and stakeholder assessments
Prepares implementation roadmap for change(s), including a change initiative plan, risk-mitigation plan, and a stakeholder engagement plan
Monitors progress to identify early successes and challenges
Provides early change examples for all stakeholders associated with and impacted by change(s)
Drives implementation of change
Drives the implementation of change(s) by coordinating with all key stakeholders
Ensures impacts associated with change(s) are identified and managed
Provides regular updates on the implementation roadmap, with a focus on bottlenecks and areas of concern
Monitors and sustains change
Reinforces change(s) and makes adjustments if required
Engages with leaders and employees to execute change(s)
Aligns expectations with all stakeholders regarding the scope and impact of the change initiative
Evaluates early successes and challenges as the foundation for long-term sustained change
Monitors and measures the impact of change(s)