Logistics Process Quality Management
Apply processes to align all components of business to quality requirements of the organisation in order to maximise quality and reduction of waste
Type
Functional
Competency Area
Process Improvement
Levels
Implement functions of quality control and quality assurance
Implement quality management measures which comprise quality operational policies, standards and procedures to improve quality of logistics services
Analyse processes using statistical techniques to identify lapses in quality control
Organise requirements for certification of international standards and achievement of Singapore Quality Awards
Enhance quality standards and obtain international quality certifications
Develop measures and quality manuals using quality management knowledge to enhance quality standards
Review quality operational policies, standards and procedures to identify areas of improvement and minimise quality costs
Review outcomes of quality assessments and develop mitigation procedures to close identified gaps
Facilitate certification of international standards and achievement of Singapore Quality Awards
Formulate quality management strategies
Formulate standards for quality management systems with reference to quality standards
Drive adherence to operational policies, standards and procedures
Devise operations performance pledges using quality management knowledge
Formulate strategies to involve stakeholders in addressing gaps