Ground Services Training Delivery
Manage the delivery of ground services training to ensure adherence to Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) of airlines
Type
Domain
Competency Area
Airline Operations
Levels
Identify training needs and coordinate logistics
Ensure ground handling agents are up-to-date with regulatory training requirements
Organise logistics to facilitate training to ground handling agents
Maintain and prepare training materials
Conduct audits at terminal gateways and check-in counters to assess capabilities of ground handling agents in meeting established Standard Operating Procedures (SOPs) and SLAs of airlines
Surface training needs of ground handling agents to supervisors and/or relevant authorities
Deliver ground services training to ground handling agents
Conduct ground services training
Provide coaching to enable ground handling agents’ adherence to Standard Operating Procedures (SOPs) and SLAs of airlines
Ensure ground services compliance with IATA AHM
Deliver constructive feedback to ground handling agents
Identify training gaps which are not covered in current training contents
Design and review training curricula and manage trainer performance
Design airline-specific training curricula for courses in consultation with relevant stakeholders and/or departments
Utilise technologies to enhance training contents and delivery to ground handling agents
Review feedback from training programmes to identify areas for enhancement
Revise and update training contents based on amendments in customer and passenger service delivery models