Community Engagement
Engaging with citizens and members of civil society organisations to gather inputs and feedback as well as explore opportunities for collaboration with the aim of improving service delivery and making governance more citizen-centric
Type
Domain
Competency Area
Stakeholder and Customer Management
Levels
Supports preparation for and deployment of community engagement plan
Gathers information on the community, its socio-economic parameters, demographic profile as well as history of grievances and past engagements with government agencies, names and profiles of associated civil society orgasnisations etc.
Identifies representative stakeholders and points of contact within the community who will support the engagement process
Lists methods of communication that may be used to reach out to various members of the community categorized according to parameters such as age, literacy, socio-economic attributes etc.
Demonstrates proficiency in community engagement tools such as survey design and deployment
Develops community engagement plan, training and outreach collateral
Synthesizes an engagement plan after incorporating inputs from members of community along with information such as their profile, past relationship with government agencies, nature of grievances etc.
Chooses type and content of collateral to be used for engagement with community members and oversees its creation
Manages deployment of surveys (if any) to collect input from members of the community and oversees analysis of results
Conceptualises material for training and capacity building of members of the community and associated civil society organisations
Tranforms engagements into formal partnerships with the community
Partners with community organisations through formal channels such as MoUs
Oversees progress on commitments and reporting of the same to concerned stakeholders
Management and supervision of training programs and outreach progams aimed at engaging with members of the community and civil society organisations
Evaluates survey results and incorporates them into decision making where possible
Leads efforts to strengthen community partnerships through policy interventions and use of technology
Streamlines collection of inputs from the community through creation of formal grievance redressal and feedback channels
Explores technology to streamline collection of citizen data and feedback and improve quality of inputs received
Champions the cause of citizen centric governance at the state and nationl policy levels
Promotes incorporation of citizen inputs into programs through techniques such as human centred design