Document operational functions of the scheme performance systems within the department

Perform regular tests and checks on operational processes according to monitoring and testing procedures

Track the progress and performance of processes by comparing test results against key performance indicators

Identify gaps in processes based on test results and highlight areas for improvement

Perform modifications to close the gaps found in functions according to requirements of action plans

Implement organisational performance systems within the department whilst taking into account its unique requirements

Design monitoring and testing procedures for processes within the department that are aligned to the requirements of key performance indicators

Evaluate performance of the department against goals set

Perform gap analysis on the gaps identified within the department

Identify root causes for gaps between current and future state of department based on the gap analysis

Develop reports with Recommendations on how to address root causes and close gaps in the department

Translate blueprints into implementable action plans

Develop performance systems that are in line with operational plans and objectives

Oversee the implementation of performance systems to ensure consistency

Develop key performance indicators to assess the overall performance of the organisation based on emerging trends

Perform root cause analysis of organisational performance systems

Review reports and develop blueprints to address gaps identified

Establish organisational guidelines for the adoption of performance systems according to scheme's objectives

Review performance systems to ensure their alignment with vision, mission and values

Endorse key performance indicators in assessing organisational performance as per industry best practices and regulatory standard

Review blueprints for addressing gaps found in business processes to ensure their alignment with organisational mission and objectives