Demonstrates preliminary knowledge on the sector’s opportunities and challenges

Aware of different communication styles for service delivery projects

Documents best practices for identifying citizen expectations

Understands the role of time management and task prioritisation in service delivery

Aligns the sector’s opportunities and challenges through service delivery processes

Practices different communication styles considering the situation

Maintains a relationship with citizens, keeping in mind the type and form of service

Identifies online softwares that might be useful for time management and task prioritisation in service delivery

Guides the team on opportunities and challenges the sector presents

Informs communication styles, particularly in difficult situations

Establishes new relationships with citizens, keeping in mind the type and form of service

Utilises online software (CMMS, freshdesk, etc.) to handle multiple tasks and issues in service delivery