Change Management
Manage organisational change management systems to drive organisational success and outcomes by preparing, equipping and supporting adoption of change
Type
Functional
Competency Area
Business Development and Strategy Management
Levels
Apply change control procedures to prepare stakeholders for the change
Apply and document change control procedures in regular work processes based on endorsed changes
Provide suggestions for tweaks to business processes and/or operations to support changes and transitions effectively
Identify impact of change on employees and stakeholders
Develop communication materials to prepare affected employees and stakeholders for change
Identify associated costs and resources required to facilitate change implementation
Document change impact on workplace performance and processes against key performance benchmarks and//or success indicators
Identify opportunities for change within own scope of work to improve work processes
Support implementation of change when required
Execute change control procedures and assess change performance
Drive execution of change control procedures based on implementation plans for endorsed change requests
Identify business activities and/or processes required to integrate and roll out new changes in the business environment
Analyse resources and cost-impact of proposed changes, and highlight where people, resources or finances need to be redirected if required
Deliver communications to engage and seek buy- ins of employees affected by the change
Deliver training to equip affected employees with skills to manage change
Identify potential pitfalls, obstacles or challenges to smooth adoption and implementation of change
Assess change performance against new key performance benchmarks and implement follow-up actions where required
Present project performance outcomes to relevant stakeholders in accordance with organisational procedures
Formulate change control procedures, processes, and resources to facilitate transitions in the organisation
Plan change control procedures across the organisation
Develop business readiness plans, considering the resources, elements, capabilities and activities required for effective transitions
Determine readiness level of business users for upcoming changes and identify readiness gaps for the organisation
Plan a series of engagement activities to secure stakeholders’ commitment to the success of change implementation before introducing the changes
Drive stakeholder education and/or training initiatives to build internal capability and change readiness
Direct internal resources to facilitate movement towards the desired end state of the change
Maintain oversight of change performance against set goals and benchmarks during post- implementation phase
Review organisational systems, processes and policies to identify areas for improvement for change management programmes and initiatives
Establish the organisation’s change management strategies and policies
Establish the organisation’s change management strategies and policies with reference to appropriate frameworks, industry best practices and business requirements
Determine key performance benchmarks and change success indicators
Maintain business perspective on how change initiatives are integrated into the business, considering potential impact on business, considering potential impact on business cycles, stakeholders and operations
Design strategic implementation plans, covering all business activities, key personnel and resources required to prepare the organisation for change
Outline key stakeholder engagement messages to be communicated throughout the change process to generate shared commitment and ownership of the change
Approve, allocate and set limits for finance usage to support transformations
Ensure the required internal and external resources are acquired, in place, and of sufficient quantity and quality to facilitate the changes effectively
Guide development of change management strategies in accordance with organisational culture, taking into consideration interests of relevant stakeholders
Build an environment ready for change management programmes