Apply active listening skills and questioning techniques when communicating with clients

Recognise barriers of communication in the communication process with clients

Maintain client confidentiality and privacy when providing engagement and support

Provide engagement and support to clients throughout the counselling process according to care plans

Apply probing techniques to determine underlying issues to a problem faced by clients

Apply principles and procedures for gaining informed consent

Apply counselling skills to interact with the clients

Provide additional information on available support services required for para-counselling

Guide staff on relevant resources and appropriate referrals for additional support

Develop framework and guidelines for interventions