Strategic Service Excellence
Establish strategies and operating principles to consistently meet and manage customer's expectations in order to support business requirements
Type
Functional
Competency Area
Business Management
Levels
Facilitate client relationship management plans through long-term partnerships with business
Facilitate organisation’s short-term customer relationship management plans
Develop customer acquisition methods that can be operationalised
Review customer data to pre-emptively push forward customer retention and acquisition
Drive customer relationship management strategies
Drive organisation’s client strategies that are in line with long-term organisational goals
Drive customer acquisitions through constant service excellence
Lead use of customer analytics to forecast customer behaviour predictions
Create customer-focused mindset
Transform organisation’s customer management philosophy and strategies with customer-focused culture and mindset
Synergise all aspects of customer acquisition and management to support organisation growth
Transform customer data management to predict customer behaviour ahead of time and provide service beyond expectations