Attention to Detail
Having an underlying drive to being thorough and meticulous and to comply with procedures, rules, guidelines, and standards. Digs deeper and strives to reduce uncertainties and errors.
Type
Behavioural
Competency Area
Ethics
Levels
Pays Attention to Detail
Pays attention to detail to obtain comprehensive information
Is knowledgeable of the policies and standards of his/her own department and adheres to them while working
Willingness to consult superiors and peers in order to validate or reconfirm the details
Respects confidential information
Plans and double checks
Holds self accountable for delivery of high standard outcomes
Double checks own work to ensure standards and guidelines are adhered to and re-work is avoided/minimised
Devotes sufficient time to complete tasks, review documents, and prepare for meetings
Plans own work thoroughly and meticulously by using planning tools such as work plans, checklists, etc and supports the introduction of better ways of working
Monitors own and other’s work
Holds self and others accountable for delivery of high standard outcomes and adherence to policies and procedures
Monitors quality of others’ work and provides them support/guidance to perform better by paying more attention to detail
Keeps detailed records of discussions and agreed actions to ensure that information is accurate and prompt follow-up occurs where applicable
Digs deeper by asking questions, examining literature or consulting the experts when not satisfied with the level of detail
Proactively manages standards
Monitors compliance to procedures and regulatory requirements and takes action in case of any deviation
Ensures that breaches of regulatory requirements are treated with appropriate procedures
Builds systemic checks and balances and is proactive and quick in resolving grievances and issues
Conducts overall reviews and spot checks to ensure that procedures and standards are being maintained
Contributes to overall monitoring of quality and standards
Resolves broader issues about risk and compliance, and about quality of work and service delivery
Identifies loopholes and takes corrective measures to ensure unnecessary risks are avoided