Baggage Handling Operations
Manage overall baggage handling operations according to safety standards and Standard Operating Procedures (SOPs)
Type
Domain
Competency Area
Ground Handling Services and Operations
Levels
Perform manual lifting, handling and delivery of baggage to and from allocated aircraft
Place baggage in appropriate storage areas
Identify and report irregular baggage and/or security threats
Assess baggage weight and dimensions to determine safe and suitable manual lifting methods
Apply proper lifting and handling techniques during manual transfer of baggage
Deliver baggage to allocated aircraft and/or conveyer belts
Monitor baggage handling operations to ensure timely delivery of baggage to and from aircraft
Conduct checks to ensure baggage is secure in aircraft cargo holds before departures
Report baggage irregularities to supervisors
Address baggage mishandling incidents
Complete relevant documentation for baggage handling
Supervise all baggage handling activities
Inspect baggage handling operations to ensure adherence to safety standards and SOPs
Resolve complaints regarding late baggage in collaboration with relevant stakeholders and/or departments
Provide advice to relevant departments and/or stakeholders on responding to baggage security threats
Coordinate resources to manage flight waiting situations
Manage exceptional baggage handling requirements according to procedures
Develop solutions to respond to baggage security threats
Develop resource allocation plans for baggage handling operations to fulfil agreed KPIs and SLAs
Detect baggage security risks and threats
Evaluate the impact of mishandled baggage on stakeholders such as the airport community, airlines and passengers
Oversee the investigation of incidents and discrepancies to determine root causes of delays to baggage handling operations
Propose control measures to mitigate risk exposure for baggage handling operations